1. talks! Avoid the Junk: How to Get Quality Used Computers Audio is only available by calling this number: Conference Call: 866-740-1260 Access Code: 6339392 Sponsored by

2. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Using ReadyTalk Chat & raise hand Mute = *6, Unmute = *7 If you lose your internet connection, reconnect using the link emailed to you. If you lose your phone connection, re-dial the phone number and re-join. ReadyTalk support: 800-843-9166

3. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 You are being recorded… This seminar will be available on the TechSoup website along with past webinar presentations: –www.techsoup.org/go/webinars You will receive a link to this presentation, material and links. Ask follow-up questions in the Hardware Forum: http://forums.techsoup.org/cs/forums/p/29844/1053 45.aspx http://forums.techsoup.org/cs/forums/p/29844/1053 45.aspx Twitter hashtag: #techsoup

4. talks! Presenters: Jim Lynch, TechSoup Matthew Halden, TechSoup Lisa Gunsauley, Redemtech Sponsored by Avoid the Junk: How to Get Quality Used Computers

5. Conference Call: 866-740-1260 Access Code: 6339392 Today’s Speakers Answering chat questions: Andres Galves and Kevin Lo, TechSoup Becky Wiegand TechSoup Jim Lynch GreenTech Initiative Matthew Halden Refurbished Computer Initiative Lisa Gunsauley Redemtech

6. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Agenda Introductions TechSoup and Refurbishment Environmental Case 8 Tips for Choosing a Refurbisher TechSoup’s RCI Program Redemtech’s Example Resources and Q&A

7. talks! TechSoup’s Refurbishment Mission

8. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Our Refurbishment Mission “A well-developed computer reuse field could help solve two pressing social issues: the throw-away society and the digital divide.”

9. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 TechSoup Aims… To strengthen the computer reuse, repair, and refurbishing sector. To increase public and institutional awareness on how to donate or supply equipment to the reuse sector. To increase public awareness on the environmental value of electronics reuse. To divert a larger percentage of over-five-year-old computers and electronic equipment into responsible end-of-life recycling. To supply low or no-cost computers and electronic equipment to nonprofits, schools, and low-income individuals through the world.

10. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Environmental Case for Refurbished 75 percent of a PC’s energy consumption has already happened before a new computer is ever switched on. When you discard a 5 pound laptop you are also throwing away the 20,000 pounds of raw materials it took to make it. It is 25 times environmentally beneficial to reuse computers than to recycle them at 3 to 5 years of age. A six or seven year lifespan rather than three or four years means the environmental impact for even a fraction of the 1.1 billion computers now in use in world will be immense.

11. talks! 8 Tips for Choosing a Refurbisher

12. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Tips for Your Refurbished Search 1.Opt for brand name refurbished equipment so you can compare equipment specifications across companies. 2.Verify your refurbisher provides a warranty with a return policy. Normal is 30 to 90 day warranties. 3.Software on refurbished computers needs to be legal and come with authentic licensing. 4.Customer service and some tech support available by phone, email, or in-person to help you choose the right equipment and deal with any defective equipment.

13. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Tips for Your Refurbished Search 5.When buying online make sure the website has secure transactions and good contact information if you have any problems. 6.Refurbished PCs should be half to 2/3 of an equivalent new model, including shipping. Equipment should include keyboard, mice, etc. 7.Will it be taken back conveniently at end-of-life at low or no cost? Do they provide free or low-cost hard drive wiping services so the data on your computer doesn’t get in the hands of anyone who can misuse it? 8.Look for clearly stated policies about the fail rates of their equipment (under 10% is ideal), whether they export e-waste, and comply with environmental laws which apply to them. The EPA does not certify any electronics recyclers or refurbishers, although many claim to be EPA certified.

14. talks! Refurbished Computer Initiative

15. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 About the RCI Program Our Mission How RCI works Eligibility Restrictions Helpful links –Program info: http://www.techsoup.org/stock/ rci/default.asp http://www.techsoup.org/stock/ rci/default.asp –Product listings: h ttp://www.techsoup.org/stock/ category.asp?catalog_name=T echSoupMain&category_name =Refurbished+Windows+Compu ter+Systems&Page=1&Cat1=Har dware&CatCount=1 h ttp://www.techsoup.org/stock/ category.asp?catalog_name=T echSoupMain&category_name =Refurbished+Windows+Compu ter+Systems&Page=1&Cat1=Har dware&CatCount=1

16. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 A Little About Our Products Desktop and Notebook offerings Pre-installed Microsoft Windows OS and Office Software 90-Day Warranty Quality TakeBack Program

17. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Impact Since its launch in 2006, RCI has distributed more than 14,000 computers and monitors, serving more than 6,000 nonprofits and libraries. Equivalent greenhouse gas reduction of removing 1,371 passenger cars for a year Enough energy savings to provide electricity to power 3,138 U.S. households in a year Based on mass, reusing this equipment saves landfills the equivalent to the solid waste generated by 61 U.S. households in a year

18. talks! Example Refurbisher: Redemtech

19. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Stability & Reliability Leader in e-Steward Standard A subsidiary of Micro Electronics Sustained, organic growth Stable Leadership –average tenure is 9+ years Industry leading operational maturity IDC G.R.A.D.E. endorsed Fully integrated international service –US, Canada, Europe, Mexico

20. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Average PC Lifecycle Secondary Lifecycle 24-60 Months Economic Lifecycle 72 Months Decreasing asset value Decreasing Cost of Ownership $$ Market Opportunity Useful Life <96 months Decreasing Environmental Impact Enterprise Lifecycle 36-60 Months Manufacturing Cost 240 Kg fossil fuels 22 Kg chemicals 1500 Kg water $$$$$ Reuse Opportunity

21. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Redemtech’s Refurbishment Checklist Efficient and mature operations Consistent quality control Warranted services and hardware Customer services and technical support Easy and free take-back program Low cost on parts and cosmetic repairs

22. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Refurbished Hardware Checkpoints Confirmation that unit meets spec, configuration, and cosmetic condition requirements Original equipment manufacturer (OEM) diagnostics testing Inspection of memory size, hard drive size, and wireless connectivity Upgrades/replacement of memory and hard drive, if necessary Data overwritten to meet Department of Defense requirements Microsoft OS and Office Suite imaging Internal inspection and cleaning Cosmetic restoration (buffing, painting) and exterior cleaning New keyboard and mouse with appropriate power cords Easy setup instructions and support information New-in-box packaging for secure and safe transport

23. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Redemtech’s Resources Visit www.Redemtech.com –News bureau –White papers –Independent research –Blog –Regulatory database

24. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Additional Resources –U.S. Government Federal Electronics Challenge: http://www.federalelectronicschallenge.net/res ources/docs/select.pdf http://www.federalelectronicschallenge.net/res ources/docs/select.pdf –TechSoup’s Refurbished Computer Initiative http://www.techsoup.org/stock/rci http://www.techsoup.org/stock/rci –GreenTech: Computer Recycling and Reuse –http://www.techsoup.org/greentech/recycling/http://www.techsoup.org/greentech/recycling/ –Tips for Buying Refurbished Computers http://www.techsoup.org/learningcenter/hardware /page10057.cfm http://www.techsoup.org/learningcenter/hardware /page10057.cfm

25. talks! Questions? Submit your questions using the chat box.

26. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Continue the Discussion… Ask follow-up questions in the Hardware Forum: http://forums.techsoup.org/cs/forums/p/29844/1053 45.aspx http://forums.techsoup.org/cs/forums/p/29844/1053 45.aspx

27. Avoid the Junk: How to Get Quality Used Computers Conference Call: 866-740-1260 Access Code: 6339392 Thank You to Our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week: Monday 1:00 pm Mountain Standard Time (MST) Wednesday 9:00 am MST Thursday 1:00 pm MST Friday 9:00 am MST For more information: pages.readytalk.com/techsoup.html

28. talks! Thank You! Please complete the post-event survey. For more information contact: Becky@techsoupglobal.org