1. Victoria Shead CEO Community Voice Ltd  Met Paul at school when we were 14  First date at 17  Married at 19  Set up monitoring business together in 1994  Paul joined a manufacturer in 2003  We are now one of his customers

2.  Monitoring  Installations  Referrals & Assessments  24/7 Response  Domiciliary Care  24/7 Response with Personal Care  Care for Carers Response  Crisis Response  Hosting & Disaster Recovery Services

3. Accreditations

4. UMO Lancashire Office Cumbria Office Oxford Office  Multiple offices  Mutual support  One UMO system  Disaster Recovery Structure

5. Continuity …evacuation!

6.  Carers have no monitoring equipment installed  We asked Novalarm to adapt UMO to help with :  Storing records for pre-registered informal carers  Contact via telephone  24/7 Response & personal care  Support Plans  Reporting Care for Carers

7.  We wanted to log visits made to clients home  We asked Novalarm to develop module for UMO:  Easy to use – simple telephone call  Confirms carers attendance  Confirms length of care visit  Can confirm the type of visit  Timesheet for carer  Log of calls per client Visits Registration

8.  We wanted to make staff training easier  We talked to Novalarm :  TSA – Thou shalt monitor six calls per operator per month......  Built-in voice recording attached to call record  Operators can access own call recordings… instantly  Managers access all calls  Separate training database – training does not affect main system stats or client records Training

9. Procedures on screen  UMO was adapted to show related procedures onscreen :

10. Mobilising Responders  We use UMO to track responders arrival and sign out

11. Rotas onscreen  We now show our mobile response rotas onscreen :

12.  We work closely with our system supplier  You should be able to work with yours …  … without having to be married to their MD!  Discuss your needs with them first  Specify outcomes clearly  Agree timescales  Manage them! NOT – One Size Fits All Summary

13. Thanks for listening..... (live long and prosper)