1. Qwest Communications Disaster Preparedness Overview 2003

2. Qwest Disaster Preparedness Corporate Standards Emergency Response Certification Required continuity planning for all Critical Business Functions All plans tested/updated annually All departments have Crisis Managers and Business Continuity Planners Corporate-wide network of Crisis Managers Qwest Recovery Capabilities Disaster Preparedness Staff Tiered, Multi-Hazard Disaster Recovery Approach Corporate/Regional Emergency Response Teams and Emergency Operations Centers Emphasis on Training, Exercises, and Pre-Identification of Resources

3. Qwest Disaster Preparedness 24x7 Network Monitoring Global Network Operations Centers Local Network Operations Centers Data Networks Operations Center Wireless Network Operations Center Web Hosting Operations Center IT Systems Operations Center

4. Qwest Disaster Preparedness Seattle Omaha Portland Salt Lake City Denver/ Thornton Phoenix Des Moines Casper Albuquerque Helena Ballston Boise Sioux Falls Fargo Minneapolis Emergency Operations Centers

5. Qwest Disaster Preparedness Disaster Recovery Resources Pre-negotiated Vendor Agreements Telcordia Disaster Prevention and Support Mobile DMS-100 switches, Mobile POP Restoration Trailers, Mobile Cellular and Radio Equipment LEC/IXC Mutual Aid Agreement Process in Place Alternate Communications– -High Frequency Radios in 10 EOCs -Satellite Phones Deployed to Response Teams and Key Executives -Alerting and Coordinating Network (ACN) -Gov't Emergency Telecommunications System

6. 6 Communications on Wheels COWs  87 Foot tower on a dual axle trailer

7. 7 Contingency Radio on Wheels CROWs

8. 8 OC3 to 3 DS3 MUX OC3 Radio DS3 Radio Pan and tilt controller DS3 to DS1 MUX Rectifiers and batteries

9. 9 Applications  Emergency restoration of microwave radio point to point  In case of fire, tornadoes, hurricane, other natural disasters  Short term video link (DS3)  Temporary loop radio for POTS subscribers  Federal and Local government emergency requirements

10. Qwest Disaster Preparedness Service Restoration Priorities Critical Qwest Network Components Required to Facilitate Restoration Telecommunication Service Priority (TSP) TSP Restoration Priority TSP Provisioning Priority Emergency Services Business/Residential

11. 11 Qwest Disaster Recovery Solutions Qwest Wireless Solution –One Number Service Qwest Switched Services Solution –Business Continuation Routing Qwest Private Line Solutions –Self Healing Alternate Route Protection (SHARP) –Self Healing Network Service (SHNS) Service Solutions

12. 12 Qwest Wireless Solution One Number Service –When wireless handset turned on, calls ring first on your wireless phone – Unanswered calls return to you office line and ring there. –If still no answer, calls go to your voice mailbox –If wireless phone is off, calls ring at the office –Turn One Number Service on and off by dialing *78 Application for day to day business as well as disaster recovery Service Solutions

13. 13 Qwest Switched Services Solution Business Continuation Routing –Bulk call forwarding service that allows a customer to reroute incoming voice calls to alternate, predetermined telephone numbers –Customer invokes these changes by directly contacting Qwest –Requires that a single telephone number or list of telephone numbers be defined with a group number. –The group will then be pre-programmed to forward to an alternate telephone number. The forwarding, or re-direction, is on "stand- by" until the customer notifies Qwest Applications: Disaster Recovery, Office Moves Service Solutions

14. 14 Qwest Private Line Solutions Self Healing Alternate Route Protection (SHARP) –Optional service providing separate facility path for the protection system between the Serving Wire Center and the Customer Premises –Primary path (working) established between Qwest Wire Center and Customer –Secondary path (protect) between Customer and Qwest Alternate Wire Center –In the event that the working facility or electronics fail, or the service performance becomes impaired, the facility automatically switches to the service protect path in order to maintain a near continuous flow of information between locations. ATS Has SHARP Service in Phoenix and Tucson Service Solutions

15. 15 SHNS Description Two-fiber path protection switch Uni-directional or Bi-directional SONET add/drop multiplexer (ADM) technology Customized network 24 hour performance monitoring Self-Healing Network Service - a failure-resistant, private telecommunications network that provides high- capacity digital services between multiple customer- designated premises Service Solutions

16. N11 Dialing Services The N11 numbers and their designated services are:  211 for public, health and community services are designed for the delivery of general information, community information and referral service.—administered by the state Department of Human Service or the United Way (or a United Way designated organization). 311 for non-emergency police, fire and municipal business—Administered by local and municipal governments 411 directory service information provided by carrier 511 for road and traffic conditions—Administered by the state or designated county department of transportation 611 for Carrier calls, customer service, repair, etc 711 is transfer relay service for the speech and hearing impaired—Administered by Transfer Relay Service (TRS). 911 Emergency services 211 211 Overview