1. Answer Me 13Text Ltd

2. Answer Me... Do you need to RELY on your critical calls being answered by your Support Team each and every time, be they internal or external calls to your organisation? Do you want to improve communications, enhance operational performance and improve customer satisfaction? Do you want to improve the escalation and closure of critical tasks that impact customer issues? Do you want to use a quick, efficient and unique notification platform, with centralized contact management and administration with full reporting capabilities? Then Answer Me is for you...

3. Answer Me... Answer Me is paving new ways to communicate and interact with both the public and your business. Support Team members can be anywhere in the world. Answer Me can be set to contact team members one after the other or all team members at the same time. Answer Me has the capability to ignore voicemail. Rules are set to guarantee that each call will be answered.  Emergency contact situations  Critical incidents  Disaster Recovery situations  Communications to select employee groups  Communications to select customer groups  Communications to select stakeholder groups

4. F EATURES … Cloud based, no hardware or software installation required, no IT integration required and very short lead times for implementation. Reach support teams anywhere in the world. On Answer the support team member must confirm receipt of the call before being connected to the caller. All calls are recorded for verification purposes. Intuitive browser-based user interface, designed for simplicity and usability to accomplish tasks with just a few clicks. Real-time reporting through the web interface, detailed reports can be exported for analysis. Automated daily, weekly and monthly reports available.

5. How it works...

6. Notification Media... Voice notification connects the caller to the support team member. When the support team member answers the call, they hear a recorded announcement which introduces the context of the call. They are prompted to confirm receipt of the call before being connected to the caller. SMS notification option allows organisations to receive an SMS notification at the conclusion of each call, that a Answer Me call has been received. The SMS message contains a phone link that when accessed, will play the recipient that Answer Me conversation. Email notification option allows organisations to receive a Email notification at the conclusion of the call, that a Answer Me call has been received. Each Email contains a recorded WAV file attachment of the Answer Me conversation.

7. Contact Us... Our team will be happy to show you how Answer Me will improve your communications, enhance operational performance and improve customer satisfaction. 13Text Limited Suite 9, 240 Waterworks Rd ASHGROVE Brisbane Queensland 4060 Tel: 61-7-35-102-102 www.13text.com.au contact@13Text.com.au