1. Issues in Providing Information Access and Services IS 530 Fall 2006 Dr. Dania Bilal

2. Issues Stress and burnout Staffing the reference desk Evaluation of reference transactions Professional ethics Protecting the user’s right of access

3. Issues Barriers to information access –Technical Absolete formats Outdated collection Information organization –Physical Persons with disabilities: mobility restrictions, technology requiring visual and manual abilities to operate

4. Issues Cultural barriers Economic barriers Government information policy Library policy

5. Resources http://www.ala.org/work/freedom/lbr.html Library Bill of Rightshttp://www.ala.org/work/freedom/lbr.html http://www.ala.org/alaorg/oif/ethics.htm Code of Ethicshttp://www.ala.org/alaorg/oif/ethics.htm http://www.ala.org/alaorg/oif/freeread.html Freedom to Read Statementhttp://www.ala.org/alaorg/oif/freeread.html http://www.ala.org/work/freedom/interprt.htm Interpretations of the Library Bill of Rightsttp://www.ala.org/work/freedom/interprt.htm http://www.ala.org/alaorg/oif/issues.html Intellectual Freedom Issueshttp://www.ala.org/alaorg/oif/issues.html http://www.ala.org/alaorg/oif/celebrating.html#ptftr Sample Intellectual Freedom Statementshttp://www.ala.org/alaorg/oif/celebrating.html#ptftr http://www.ala.org/ala/rusa/rusaprotools/issuesinaccess/i ssuesaccess.htm RUSA websitehttp://www.ala.org/ala/rusa/rusaprotools/issuesinaccess/i ssuesaccess.htm