1. THE CHANGING FACE OF SHELTERING Perspectives on 30 years of Progress Kit Jenkins October 2014

2. ADMISSIONS GROUP RELATIONSHIPS BEHAVIOR COMMUNITY CATS 2 PUBLIC AWARENESS ADOPTIONS SHELTER STANDARDS SPAY/NEUTER PROFESSIONAL TRAINING TRANSFER & TRANSPORT TECHNOLOGY BSL CUSTOMER SERVICE FOSTER-BASED GROUPS METRICS/STATS ANIMAL CARE & CONTROL VETERINARY CARE

3. 1984 – working at my first shelter (Dig those hip glasses.)

4. ADMISSIONS GROUP RELATIONSHIPS BEHAVIOR COMMUNITY CATS 4 PUBLIC AWARENESS ADOPTIONS SHELTER STANDARDS SPAY/NEUTER PROFESSIONAL TRAINING TRANSFER & TRANSPORT TECHNOLOGY BSL CUSTOMER SERVICE FOSTER-BASED GROUPS METRICS/STATS ANIMAL CARE & CONTROL VETERINARY CARE

5. COMPUTERS1984: 8% of US homes 2000: 51% of US homes 2014: 69% of US homes have handheld units; home computers declining INTERNET ACCESS 1996: Internet is mainstream; most businesses have websites 1999: over 50% of US uses internet daily 2014: 79% of US homes have internet; 83% AUS TECHNOLOGY TIMELINE

6. EMAIL1996: Outlook & Hotmail released to public 2001: Most businesses in developed world use email 2014: 4.1 billion free email accounts worldwide MOBILE PHONES 2000: After intro decade, US cell phone subscribers hit 100 million 2010: Smart phones affordable, putting internet in a pocket 2014: 69% of US homes report smart phones &/or tablets SOCIAL MEDIA 2006: Twitter and Facebook launch 2010: YouTube shares over 4 billion videos per day 2014: 1.6 billion people use Facebook and Twitter

7. Impact on Animal Welfare Computers: Simple, affordable record-keeping, documents, signage, newsletters, etc. Internet: Public access to non-sheltered groups, open availability to resources, brought remote areas into mainstream services Email: Free and speedy communication with supporters, adopters Mobile phones: Quick access to field officers, adopters, offenders Smart phones/tablets: Immediate internet access means instant research, emails (pro/con), demand for immediate responses Social media: New ways to connect with public; also more instant demands and responses (pro/con)

8. Progress is relative to where you start. Change is hard. ne positive change is progress. Making one positive change is progress.

9. So…take a deep breath and evaluate how you can take another step forward. Break the problem into manageable chunks. Evaluate the current approach. Explore options for improvement. Develop a realistic plan.

10. INCREASE LIVE EXITS DECREASE EUTHANASIA INCREASE ADOPTABILITY and IMPROVE CONDITIONS FOR PETS IN CARE DECREASE PETS ENTERING AGENCIES

11. Decrease Pets Entering Agencies Spay/Neuter – public & adoptions Intervention for Retention – reasons for intake Animal behavior issues Animal medical issues Human transition issues Community cat programs Change public perceptions & behaviors – pets’ roles in families & community 11

12. Increase Adoptability of Pets In Care Space Issues? Evaluate & adjust for census & capacity o Improve environment: not just a holding facility Increase foster care o More reasons: age, medical, behavior o More homes: Recruitment, training, mentoring, support 12

13. Medical Issues? Refresh protocols o Cleaning, use of chemicals, handling o Evaluations Adjust environment o Space & light o Clean air, surfaces, stuff Provide enrichment; house for reduced stress Expand treatment options, including meds to go home Improve isolation options, including showing URI cats Increase medical-foster options 13

14. Temperament/Behavior Issues? Increase behavior resources o Evaluation o Training & modification for pets in care o Staff/volunteer training for holistic approach Adjust handling & housing protocols o To reduce stress o Provide enrichment o Increase activity/energy outlets 14

15. 15  Guidelines for Standards of Care in Animal Shelters The Association of Shelter Veterinarians, 2010 (now being updated for 2015) www.sheltervet.org Shelter medicine/health resources, including size of kennels, census protocols, cleaning protocols, etc. Shelter medicine program at University of California, Davis www.sheltermedicine.com

16. Increase Live Exits Increase adoptions Evaluate decision protocols (for pets & people) Customer service, marketing, & communications Increase outlets Increase transfer Build and solidify program & relationships Include possible release of trapped cats to agencies managing colonies Increase RTO Evaluate communications, access, protocols for lost & stray Educate & implement for ID options 16

17. Revisit “adoptable pet” criteria o When evaluated? Under what conditions? By whom? Revisit adopter criteria o Guidelines or policy? o Implement “open adoptions” culture, protocols, processes, documents Optimize web, social media, offsite options o Improve photos, descriptions, searchable factors, write-ups Educate about fee package Increase Adoptions

18. Incre ase Foste r Improve customer service o Interrogation or conversation? o Review public’s whole experience: environment, attitude, perceived priorities Improve visibility & availability o Be available: schedules, attitude, websites, radio/TV, on-site, off-site o Be transparent: animal information, agency information, processes, services Improve environments o For people and for pets

19. Learn who does what o Who are the community’s agencies? o What are their missions? strengths? locations? Communicate needs o Space, events, variety, crisis, etc. Recognize opportunities o Mutual benefits, possible trades, shared expenses Increase Transfer

20. Educate for prevention o Collars, ID, chips o Emergency packet Educate for urgency o Need to look immediately o How to search, where to go Provide resources and accessibility o Templates, FAQs, quick and consolidated info, open hours Increase RTO

21. INCREASE LIVE EXITS DECREASE EUTHANASIA INCREASE ADOPTABILITY and IMPROVE CONDITIONS FOR PETS IN CARE DECREASE PETS ENTERING AGENCIES

22. Open or Limited Admission Shelter  Private  Municipal Foster network  Species-specific  Breed-specific

23. Sources  Public  Field/Enforcement  Transferred Services  Direct animal care  Adoptions  Animal control  Investigations  Public education  Program support

24. Public Spay/Neuter  Non-profit clinics  Events  Vouchers Community Cats  Fostering  Training  Colony management

25. Fewer homeless pets in your community! Different styles, different perspectives, same goals:

26. “When spider webs unite, they can tie up a lion.” Ethiopian proverb

27. It’s about everything we can do. It isn’t about what we can’t do for them.

28. 28 Great webinars and other free tools and trainings at www.petsmartcharities.org/pro/learn www.aspcapro.org Kit Jenkins kjenkins@petsmartcharities.org 1/800-738-1385 x2837