1. Learner Services IAG Team “The advisor was very friendly, spoke clearly and gave me time to speak” Brian Shepherd Learner Services Team Leader Manchester Adult Education

2. Who are Learner Services IAG team? Team of 5 IAG advisors that work across the City in Adult Learning Centres Working closely with learners Working through an appointment based system Personalised approach, promoting self- development

3. What can we do to help..... Matrix quality assured 1-1 Advice & Guidance Information about training and employment opportunities Advice about CV’s LMI information Signposting to and support to access other relevant services

4. What can we do to help cont Group visits – specifically around progression routes 1-1 appointments at your venue; where appropriate Evening appointments where required

5. Who can access the service Any Manchester resident Learners who are already on a MAES course Any learner on a course with an NLDC provider

6. Job Outcomes Careworker Cleaner Construction Cleaner Customer Service Operative Data Entry Clerk Chef Warehouse Operative Kitchen Porter Laboratory Facilitator Temporary Domestic Cleaner Playworker Lunchtime Organiser/Teaching Assistant

7. Learner Quotes “High standard of service and promoted goods for all staff, I enjoy coming here for advice, because they work so hard to deal with my problem, to help me solve it, high standard of advice” “Thank you very much for your support, I did not know about some of the courses” “I would like to thank the advisor for his words of encouragement & praise, when I came to complete a maths assessment a few weeks ago I was terribly nervous and lacking confidence in my ability, due to my experiences. Your words meant a lot to me” “I am happy with the interview and it has been useful to find further career and education information”

8. How to contact the team Either Through your link manager Or contacting me directly  b.shepherd@manchester.gov.uk b.shepherd@manchester.gov.uk  0161 219 6749

9. Learner Services Questions?