1. Mark Kellett CEO – MAGNET.ie

2. Irish Business Founded 2004 Build and Provide Next Generation Telecoms Services and Networks €120m invested to date. 95 Employees in Ireland, the UK and India & Hiring More! 20,000 Customers with 11,500 B2B…primary focus Government Business Wholesale Magnet Company Overview

3. Magnet Network Reach

4. What We Do… BroadbandCloudVoice Wi-FiManaged Hardware Cyber Security

5. Customers

6. Methodology Regional Authorities MAIN FINDINGS 1.Outlook & Challenges 2.Government Attitudes 3.Mobile Working 4.Staff & Technology 5.Cloud Services 6.Hosted Voice/VOIP Agenda

7. A phone and online survey was conducted among 540 Irish IT decision makers. The sample was quota controlled to allow for the creation of: Robust samples of the 8 regional authorities in Ireland. Research was conducted in January 2016 by Amárach Research. Methodology

8. Regional Authorities North Donegal Sligo Leitrim Cavan Louth Monaghan West Roscommon Galway Mayo Mid-West Clare Limerick North Tipp. South-West Kerry Cork South-East South Tipp. Waterford Kilkenny Carlow Wexford Midland Longford Westmeath Offaly Laois Mideast Meath Kildare Wicklow Dublin North West Midlands Mid-East South-East South-West Mid-West Dublin

9. OUTLOOK & CHALLENGES

10. Business Outlook for Next 12 Months % Very positive Fairly positive Neither/Nor Fairly negative Very negative Don’t know 1-9 emp. % 10-49 emp. % 50-249 emp. % 250+ emp. % All 74% 5% Mid-West % } 66% 74% have a positive business outlook for the next 12 months, up from 61% in 2015. 66% of the Mid-West have a positive outlook. 5% have a negative outlook, down from 13% in 2015.

11. Business Outlook for the Mid-West Mid-West 66% of businesses in the Mid-West have a positive outlook for 2016.

12. Likelihood That Business Will Open New Premises in Next 12 Months % Very likely Fairly likely Neither/Nor Fairly unlikely Very unlikely Don’t know All 30% 41% 1-9 emp. % 10-49 emp. % 50-249 emp. % 250+ emp. % Mid-West % } 32% 30% say they are likely to open a new premises within the next 12 months, compared with just 9% in 2015. This rises to 32% in the Mid-West.

13. Likelihood That Business Will Open New Premises in Next 12 Months Very unlikely Very likely North West Midlands Mid-East Dublin South-East South-West Mid-West 32% of businesses in the Mid-West are likely to open a new premises in the next 12 months. North West Mid-West South West South East Midland Mid-East Dublin

14. Likelihood that Business will Invest in IT Infrastructure Very unlikely Very likely North West Midlands Mid-East Dublin South-East South-West Mid-West 52% plan on investing in IT infrastructure within the next 12 months up from 30% in 2015. 48% of the Mid-West will invest in IT in 2016. North West Mid-West South West South East Midland Mid-East Dublin

15. Challenges When Recruiting Staff Finding candidates with right skills Cutbacks in budget Finding graduates with right skills Competition from other employers Tax is too high Brain drain High salary expectations Not applicable Other % All NorthWest Mid- West South West South EastMidlandMid-East Dublin 25%31% 40% 51%31%39%23%41% 35%38% 42% 12%31%30%25%34% 13% 16% 15%6%15%8%18% 10%19% 20% 12%10%13% 24% 19%10% 12% 10%4%9%17%8% 12%10% 16% 9%14%9%17%11% 6%12% 10%7%15%10% 8%12% 8% 10%12%13% 5% 4%6% 2% 1%2%4% 2% Both finding candidates with the right skills and cutbacks in budget were mentioned as big challenges in the Mid-West (40-42%).

16. GOVERNMENT ATTITUDES

17. Feel the Government is Doing Enough for SME’s No, doing very little Yes, doing a lot North West Midlands Mid-East Dublin South-East South-West Mid-West Only 16% in the Mid-West think the Government are doing enough for SMEs. North West Mid-West South West South East Midland Mid-East Dublin

18. What else could Government do to Help your Business % Reduce costs to the sector (e.g. taxes rent travel childcare) Grants/funding/loans Better incentives and concessions Recruitment and employment support/incentives Improving broadband coverage/reducing internet cost Advice/support/communication Nothing/doing enough Reduce administration/regulation % Funding/support for training courses Improvements in infrastructure Support with marketing/advertisement Equality and support for self employed /single person business Reduce employer PRSI Pressure on banks to lend to SMEs Other Don’t know

19. Aware of Government Business/ Technology Grants for SMEs Enterprise Ireland None % All SMEsAwareness of any grants % Technology grants Other/don’t know The Mid-West has the second highest awareness of any grants at 12%. North West Mid-West South West South East Midland Mid-East Dublin

20. MOBILE WORKING

21. Number of Staff who Work from Home South-East Mid-West 28% of Mid-West SMEs have no staff working from home. 34% of businesses in the Mid-West have 1-9 of their staff regularly working from home.

22. North West Midlands Mid-East Dublin South-East South-West Mid-West Number of Staff who Work on the Road South-East Mid-West In the Mid-West 30% of companies have no employees on the road regularly.

23. STAFF & TECHNOLOGY

24. Company Supplied Technology Mid-West has the lowest company supplied technology across the board. Most regions have 35-40% of smartphones for work. No clear trend emerging from iPad/tablet usage. At a minimum nationwide 1 in 4 businesses offer a laptop to staff. % of Companies TOTALNorthWest Mid West South West South East Midlan d Mid East Dublin Smartphone353834 29 3828373836 iPad/tablet212432 14 291314 22 Laptop353827 26 4630373934

25. Type of Phone System The Mid-West is on par with national averages. 44% using an on premise phone, 24% using a VOIP phone and only 10% using a standard telephone line only. % using each:TOTALNorthWest Mid West South West South East Midland Mid East Dublin On premise phone system 40%46%50% 44% 42%29%28%42%38% VoIP Phone – Skype etc.21%15%13% 24% 22%14%15%21%29% Mobile phones only19%23%10% 18% 19%33%24%17% Hosted or Cloud Phone System 17%13%15% 18% 9%6%13%19%25% None, standard telephone lines only 11%8%13% 10% 12%20%13%4%9%

26. Staff & Remote Access on Laptop The Mid-West is above average in staff having remote access to company email, though CRM lower. % of enabling staff use laptops to access: TOTALNorthWest Mid West South West South East Midland Mid East Dublin Company email78%69%81% 80% 72%73%65%89%83% Customer Relationship Management system (CRM) 34%35%40% 24% 27%20%28%32%43% Company documents via a file or data storage system 45%40%50% 54% 42%33%37%42%51% Hosted or cloud phone system 23%31%17% 20% 16% 17%30%27% None of these15%23%13% 12% 18%24%30%8%

27. CLOUD SERVICES

28. What Regions are Adopting the Cloud? Cloud adoption rates in the Mid-West are good with 52% of companies adopting cloud technology in some form or other.

29. Cloud Inhibitors The main barriers for the Mid-West are “it doesn’t suit our company” (29%), prefer to keep functions in house (24%) but 1 in 4 companies are currently considering implementing, the highest nationally. % reason for not having cloud: TOTALNorthWest Mid West South West South East MidlandMid EastDublin Doesn’t suit our company31%25%36% 29% 14%45%40%16%34% Prefer to keep functions in house 21%17%16% 24% 18%27%20%21%24% Concerned about using cloud services or security 20%17%12% 36%27%20%11%20% Expensive or cost17%8%36% 12% 14%23%5%16%18% Currently being considered15%13%12% 24% 14% 5%21%16% Haven’t got the time to research 14%13%24% 6% 18%5%15%16%12% Available broadband insufficient 10%8% 12% 18%14%15%11%4%

30. Cloud Benefits Reduced costs, remote access to systems and allowing staff to work from home were dominant benefits of moving to the cloud. % benefits from having cloud: TOTALNorthWest Mid West South West South East MidlandMid EastDublin Reduced costs - Savings58%62%48% 62% 59%50%67%56%60% Remote access to systems - Mobility 55%54%65% 54% 49%60%40%44%60% Allows staff work from home – Mobility 46%62%43% 58% 46%50%47%26%44% Increased productivity – Added Value 37%38%30% 42% 33%40% 30%39% Resilience – has helped you continue your business in adverse situations 20%23%17% 23% 15%20% 19%21% Scales with your business17%23%13% 15% 13%20% 15%17% Easier to attract or retain staff 15%8%22% 27% 10%20%7%4%16%

31. HOSTED VOICE/ VOIP

32. Heard of Hosted Voice/VOIP & Implementation 54% have heard of Hosted Voice/VOIP previously. This increases to 68% among those with 250+ employees. 13% in total have implemented these while another 26% have considered and are likely to do so. 8% have implemented in the Mid-West. Implemented Considered & likely to implement Considered & unlikely to implement Not implemented /considered Heard of: All % 1-9 emp. % 10-49 emp. % 50-249 emp. % 250+ emp. % Mid-West %

33. VOIP Uptake Across The Country 42% of the Mid-West have not considered or implemented VOIP, however this is the lowest of all regions. % using/not using VOIP: TOTALNorthWest Mid West South West South East Midland Mid East Dublin Implemented 13%12%10% 8% 10%8%4%15%20% Considered and likely to implement 26%17%23% 38% 21%24%28%30%27% Considered but unlikely to implement 17%19%17% 12% 27%12%24%11%14% Have not implemented or considered 44%52%50% 42% 57%43% 39%

34. Hosted Voice/VOIP Inhibitors (Base: All who have not considered/implemented hosted Voice/VOIP – 330) NorthWest Mid- West South WestSouth EastMidlandMid-EastDublin 35%31% 15% 26%31%32%17%32% 24%20% 19% 11%17%16%17%13% 22%20% 30% 17%11%19%24%21% 14%26% 11% 17%16%17%13% 14%6% 11% 7%14%3%10% 11%6% 11% 15%11%13%14%6% 0% 4% 7%0% 7% 22%23% 22% 24%29%23%24%17% Doesn't suit our company Prefer to use standard landline or mobile Haven't got time to research Cost Currently being considered Available broadband insufficient Other Don’t know The biggest Hosted Voice/VOIP Inhibitors for the Mid-West is lack of time to research.

35. Key Takeaways Nationally Business outlook is positive. 7-in-10 (74%) say they have a positive business outlook for the next 12 months. Government under-delivering. Just 24% said the Government is doing enough for businesses like them, compared with 62% who said they are not doing enough. However it is an improvement on last year (82%). Low awareness/uptake of government grants. Only 11% of IT decision makers are aware of government technology/business grants. Working on the road and working from home is common. 6-in-10 (61%) IT decision makers say some of their staff work from home on a regular basis, while half (52%) say some of their staff work while on the road. Cloud computing on the rise but gap in cloud knowledge exists. Company email is accessible outside the office at 82+%, company documents is lower at 40+%, CRM access is 29+%, while access to hosted/cloud phone systems is lowest across devices at 23+%. However, when asked if they have implemented any cloud services in their business, only 51% say they have. This suggests a lack of understanding of what the cloud is and how it works. Standard telephone lines on the decline. Only 11% using standard telephone lines only.

36. CAN WE HELP?

37. Broadband & Wi-Fi

38. Voice

39. Office in a Box All your telecoms needs in one predictable, fixed monthly bill; Phone Broadband Domain Includes unlimited calls! Small businesses can access a telecoms package usually reserved for enterprise customers.

40. Security Who ate all the bandwidth? Internet usage within offices now app based; Facebook. Netflix. File sharing. Magnet Protect See which apps are using all your bandwidth. Block apps either entirely or allow controlled access. View at user level or app level.

41. Trojan JCB Identified as “The” Key threat to Computer Networks Design based on core principles of Mechanical engineering Targeting Methodology of Trojan…. Leverages inbuilt knowledge of Mechanical force, Structural analysis and Materials Science Most Damaging Aspect is the OS…… This OS has been refined from the simple application of the Shovel to a more sophisticated use of hydraulic controls. The Trojan OS is sustained by a Jumbo Breakfast roll. The Network / system damage occurs when one or all of the following occur: Hangover Failure to digest Jumbo breakfast roll Beans spilling from Above Onto Jumper Falling Asleep Ignoring basic health and safety Shouting at Joe Duffy on Liveline!

42. Agenda Beware the Guy with the JCB…He Does Not Like Clouds! Host & OS

43. Agenda Clouds Sometimes Bring snow!

44. Ask Yourself Now … o How Long can I Survive Without Being Able To: o Send Out Sales quotes o Not being able to take orders o Use Email o Issue Invoices o Take Payment o Answer = P45 Manager IT

45. Ennis - Opportunities To Support You Ennis Information Age Town Reboot Ennify Wembley Business Support

46. THANK YOU