1. What is formal and informal communication?

2. What they are…
formal communications are official messages sent by an organisation
informal communications are unofficial messages not formally approved by the business,

3. Can you think of any examples?
Formal:
eg a company memo, fax or report
Informal:
eg everyday conversation or gossip between staff

4. Formal communication Advantages:
They help in the fixation of responsibility
Maintaining of the authority relationship in an organization.
There is hard proof
Disadvantages:
Generally time consuming, cumbersome and
Leads to a good deal of distortion at times.
Takes a lot of time
Can cost a lot of money

5. Informal communication
Advantages:
Fast communication between participants
Its easier to see if someone understands
Improves relations/Job Satisfaction
Disadvantages:
It may spread wrong or distorted news which may sometimes prove harmful even to the employees.
Any secret matter is likely to be flashed without any problem or hesitation. This may cause a huge damage to any organization.
Information released from such communication network is usually incomplete.
Confusion can develop among the persons involved.

6. True or False Formal communication is fast A tax letter is formal
A conversation between colleagues is formal communication
Formal communication can cost money
If the manager is present it is formal communication