2. Theory of change

3. Contribution: 1 Standardisation of technical manual for urban utilities Condition:1 Technical standardisation of water and sanitation management systems of member utilities developed, tested and adopted Condition:1 Technical standardisation of water and sanitation management systems of member utilities developed, tested and adopted Assumption: 1 Professional expertise continuous to exist in utilities and remain available to PWON and all other member utilities Assumption: 1 Mobilisation of communities for responsive utilization of services is addressed. Condition: 2 Standard operating procedures for urban poorly served/ unserved areas developed, tested and effectively adopted Condition: 3 Enhanced institutional capacity of urban WASH utility members for effective and efficient business model-based service provision Assumption: Effective utilization of newly acquired training skills continues to take place Assumption 1 Willingness to remain open for performance accountability remains positive Condition: 4 Ongoing evaluation of member utilities for measuring high quality performance for improved accountability and urban WASH governance Contribution: 1 SOPs developed explaining how unserved areas can be mainstreamed with sustainable service delivery Contribution: 2 SOPs demonstrated in selected urban utilities for wider adaptation, replication by member utilities for effective service delivery Contribution: 1 Performance review and conducting new research for improved planning. Contribution: 2 Evaluation of State of the Urban WASH Status for Pakistan periodically carried out for adaptive planning by member utilities Contribution: 1 Twining through informal and informal process among urban utility members for improved service delivery Contribution: 2 Coordination with WASA academy for supporting high performance training and reviewed for effective utilization of training Contribution: 3 Communication (IT) strategy developed, shared and implemented (awareness of urban model building in utilities for people)

4. Contribution: 1 Standardisation of technical manual for urban utilities Condition: 1 Technical standardisation of water and sanitation management systems of member utilities developed, tested and adopted Condition: 1 Technical standardisation of water and sanitation management systems of member utilities developed, tested and adopted Assumption: 1 Professional expertise continuous to exist in utilities and remain available to PWON and all other member utilities

5. Contribution:1 Standardisation of technical manual for urban utilities Condition:1 Technical standardisation of water and sanitation management systems of member utilities developed, tested and adopted Condition:1 Technical standardisation of water and sanitation management systems of member utilities developed, tested and adopted Assumption: 1 Professional expertise continuous to exist in utilities and remain available to PWON and all other member utilities Assumption:1 Mobilisation of communities for responsive utilization of services is addressed. Condition: 2 Standard operating procedures for urban poorly served/ unserved areas developed, tested and effectively adopted Condition: 3 Enhanced institutional capacity of urban WASH utility members for effective and efficient business model-based service provision Assumption: Effective utilization of newly acquired training skills continues to take place Assumption 1 Willingness to remain open for performance accountability remains positive Condition: 4 Ongoing evaluation of member utilities for measuring high quality performance for improved accountability and urban WASH governance Contribution: 1 SOPs developed explaining how unserved areas can be mainstreamed with sustainable service delivery Contribution: 2 SOPs demonstrated in selected urban utilities for wider adaptation, replication by member utilities for effective service delivery Contribution: 1 Performance review and conducting new research for improved planning. Contribution: 2 Evaluation of State of the Urban WASH Status for Pakistan periodically carried out for adaptive planning by member utilities Contribution: 1 Twining through informal and informal process among urban utility members for improved service delivery Contribution: 2 Coordination with WASA academy for supporting high performance training and reviewed for effective utilization of training Contribution: 3 Communication (IT) strategy developed, shared and implemented (awareness of urban model building in utilities for people)

6. Assumption: 1 Mobilisation of communities for responsive utilization of services is addressed. Contribution: 1 SOPs developed explaining how unserved areas can be mainstreamed with sustainable service delivery Contribution: 2 SOPs demonstrated in selected urban utilities for wider adaptation, replication by member utilities for effective service delivery Condition: 2 Standard operating procedures for urban poorly served/ unserved areas developed, tested and effectively adopted

7. Contribution: 1 Standardisation of technical manual for urban utilities Condition:1 Technical standardization of water and sanitation management systems of member utilities developed, tested and adopted Condition:1 Technical standardization of water and sanitation management systems of member utilities developed, tested and adopted Assumption: 1 Professional expertise continuous to exist in utilities and remain available to PWON and all other member utilities Assumption: 1 Mobilisation of communities for responsive utilization of services is addressed. Condition: 2 Standard operating procedures for urban poorly served/ unserved areas developed, tested and effectively adopted Condition: 3 Enhanced institutional capacity of urban WASH utility members for effective and efficient business model-based service provision Assumption:1 Effective utilization of newly acquired training skills continues to take place Assumption 1 Willingness to remain open for performance accountability remains positive Condition: 4 Ongoing evaluation of member utilities for measuring high quality performance for improved accountability and urban WASH governance Contribution: 1 SOPs developed explaining how unserved areas can be mainstreamed with sustainable service delivery Contribution: 2 SOPs demonstrated in selected urban utilities for wider adaptation, replication by member utilities for effective service delivery Contribution: 1 Performance review and conducting new research for improved planning. Contribution: 2 Evaluation of State of the Urban WASH Status for Pakistan periodically carried out for adaptive planning by member utilities Contribution: 1 Twining through informal and informal process among urban utility members for improved service delivery Contribution: 2 Coordination with WASA academy for supporting high performance training and reviewed for effective utilization of training Contribution: 3 Communication (IT) strategy developed, shared and implemented (awareness of urban model building in utilities for people)

8. Contribution: 1 Twining through informal and informal process among urban utility members for improved service delivery Contribution: 2 Coordination with WASA academy for supporting high performance training and reviewed for effective utilization of training Contribution: 3 Communication (IT) strategy developed, shared and implemented (awareness of urban model building in utilities for people) Assumption:1 Effective utilisation of newly acquired training skills continues to take place Condition: 3 Enhanced institutional capacity of urban WASH utility members for effective and efficient business model- based service provision

9. Contribution: 1 Standardisation of technical manual for urban utilities Desired change Enhanced quality of urban consumer wellbeing well demonstrated through efficiently and effectively provided urban services and through well responsive citizen utilisation of these services Desired change Enhanced quality of urban consumer wellbeing well demonstrated through efficiently and effectively provided urban services and through well responsive citizen utilisation of these services Condition-1 Technical standardization of water and sanitation management systems of member utilities developed, tested and adopted Condition-1 Technical standardization of water and sanitation management systems of member utilities developed, tested and adopted Assumption: 1 Professional expertise continuous to exist in utilities and remain available to PWON and all other member utilities Assumption: 1 Mobilisation of communities for responsive utilization of services is addressed. Condition: 2 Standard operating procedures for urban poorly served/ unserved areas developed, tested and effectively adopted Condition: 3 Enhanced institutional capacity of urban WASH utility members for effective and efficient business model-based service provision Assumption: Effective utilization of newly acquired training skills continues to take place Assumption 1 Willingness to remain open for performance accountability remains positive Condition: 4 Ongoing evaluation of member utilities for measuring high quality performance for improved accountability and urban WASH governance Contribution: 1 SOPs developed explaining how unserved areas can be mainstreamed with sustainable service delivery Contribution: 2 SOPs demonstrated in selected urban utilities for wider adaptation, replication by member utilities for effective service delivery Contribution: 1 Performance review and conducting new research for improved planning. Contribution: 2 Evaluation of State of the Urban WASH Status for Pakistan periodically carried out for adaptive planning by member utilities Contribution: 1 Twining through informal and informal process among urban utility members for improved service delivery Contribution: 2 Coordination with WASA academy for supporting high performance training and reviewed for effective utilization of training Contribution: 3 Communication (IT) strategy developed, shared and implemented (awareness of urban model building in utilities for people)

10. Assumption: 1 Willingness to remain open for performance accountability remains positive Contribution: 1 Performance review and conducting new research for improved planning. Contribution: 2 Evaluation of State of the Urban WASH Status for Pakistan periodically carried out for adaptive planning by member utilities Condition: 4 Ongoing evaluation of member utilities for measuring high quality performance for improved accountability and urban WASH governance

11. Contribution: 1 Standardisation of technical manual for urban utilities Desired change Enhanced quality of urban consumer wellbeing well demonstrated through efficiently and effectively provided urban services and through well responsive citizen utilisation of these services Desired change Enhanced quality of urban consumer wellbeing well demonstrated through efficiently and effectively provided urban services and through well responsive citizen utilisation of these services Condition-1 Technical standardization of water and sanitation management systems of member utilities developed, tested and adopted Condition-1 Technical standardization of water and sanitation management systems of member utilities developed, tested and adopted Assumption: 1 Professional expertise continuous to exist in utilities and remain available to PWON and all other member utilities Assumption: 1 Mobilisation of communities for responsive utilization of services is addressed. Condition: 2 Standard operating procedures for urban poorly served/ unserved areas developed, tested and effectively adopted Condition: 3 Enhanced institutional capacity of urban WASH utility members for effective and efficient business model-based service provision Assumption: Effective utilization of newly acquired training skills continues to take place Assumption 1 Willingness to remain open for performance accountability remains positive Condition: 4 Ongoing evaluation of member utilities for measuring high quality performance for improved accountability and urban WASH governance Contribution: 1 SOPs developed explaining how unserved areas can be mainstreamed with sustainable service delivery Contribution: 2 SOPs demonstrated in selected urban utilities for wider adaptation, replication by member utilities for effective service delivery Contribution: 1 Performance review and conducting new research for improved planning. Contribution: 2 Evaluation of State of the Urban WASH Status for Pakistan periodically carried out for adaptive planning by member utilities Contribution: 1 Twining through informal and informal process among urban utility members for improved service delivery Contribution: 2 Coordination with WASA academy for supporting high performance training and reviewed for effective utilization of training Contribution: 3 Communication (IT) strategy developed, shared and implemented (awareness of urban model building in utilities for people)

12.  Established in May, 1932.  Aim is to spread water supply in Japan and sound development of water supply technology.  Activities include research of water supply techniques and about water quality, inspection and certification and gives recommendations to the government.  Total members 534.

15.  Research on management.  Water utility management advisory service  Management and Legal consultation service  Public relations  Various survey activities  Conference for small scale water utilities  Technical research and study  Standardization services  Water Works Engineering General Institute 2009

16.  Consultation Services  Water Supply Technical Directors Conference  Trainings  Accreditations and Registrations  Cooperation with overseas associations  JICA group training course.  Inspection services  Quality Certifications  Third Party Certification  Publications are called Bible of Japanese Civil Engineer

17.  Number of courses : 18  Number of sessions : 196  Total number of days : 603  Number of participants : 7,441

18.  No Financial Support from National Government and Other Organization.  No Officials from National Government.  All Costs by Membership Fee and Inspection Activities.  Annual Budget: 30 million US$ in 2013

20. THANK YOU