1. Presented by Joseph D. D’Alesio October 2012

2. Sources of data regarding services to individuals who are LEP: 1.Interpreter and Translator Services Unit Database 2.Telephonic Bilingual Services 3.Translation Services 4.Surveys 5.Courthouse Observations

3.  Centralized system for all interpreter requests  Centralized system for interpreter assignments  Assess staffing needs based on requests  Information required: LanguageLocation Case numberRequestor contact Type of procedure Interpreter and Translator Services Database

4. Telephonic Bilingual Services  Telephone interpretation services provided primarily outside of the courtroom  170 languages, 24 hours a day, 7 days a week  Current provider is Language Line  Accessed through dual handset phone (proprietary), desk phone with speaker or cell phone CONNECTICUT JUDICIAL BRANCH LEP DATA COLLECTION

5.  2,284 documents translated since 2000 (can be one page or many pages)  Includes evidentiary materials, non-evidentiary materials, and internet pages  Trados software implemented to build dictionary specific to Connecticut court terminology  New procedures centralize all requests CONNECTICUT JUDICIAL BRANCH LEP DATA COLLECTION Translation Services

6. Data Collection by Surveys  2008: Internal (employees) surveyed, electronic and hardcopy  2009: Community organizations surveyed, electronic, phone, and hardcopy  2012: National LEP Training survey, electronic with phone follow up

7. Courthouse Observations  Purpose is to monitor, assess and evaluate court procedures  Team observers trained to look for specific information, actions, responses  Small teams assigned to observe a particular location or facility  Observations are conducted via phone calls, site visits, requests for information, etc.

8. Performance Measures  Measuring “meaningful access”  Determining efficacy of services provided  Assessing changing demographics  Compliance initiatives