1. My MCC Service Portal Welcome to presentation of new MCC.com.sg

2. Slide 2 Contents What are it’s new/enhancement features on New My MCC? Account setting Booking (New booking, Duplication) Submitting Shipping Instructions (including split/combine bookings) Submitting Shipping Instructions Shipment Overview Shipment Binder Tracking Notification My Finance Importer View

3. Slide 3 Classic vs New My.MCC.com.sg Old New

4. Slide 4 RESET PASSWORD Select customer role 1.Click on Log in 2. Click on I forgot my password 3. Fill up User name/ registered email to receive the link for password reset

5. Slide 5 HOW TO GET HELP Select customer role 1.Enter https://www.mcc.com.sg/ and click on My Shipment or Directly access to https://my.mcc.com.sg/https://www.mcc.com.sg/https://my.mcc.com.sg/ 2.Click on tab Help / subtab Live Help to chat with our Help team for any issue you are encountering with MCC website.

6. What are it’s new/enhancement features on New My MCC?

7. Slide 7 1 st Setting Select customer role Please click on My settings to update your setting after your first log-in to our new website *** NOTE ***

8. Slide 8 New Booking Service contract No. should be entered or please tick on Book on tariff and specify price owner to proceed next step. *** NOTE ***

9. Slide 9 New Booking (cont.) SOC containersReefer cargo OOG cargo

10. Slide 10 New Booking (cont.)

11. Slide 11 New Booking (cont.)

12. Slide 12 New Booking (cont.)

13. Slide 13 New Booking (cont.) Customer is informed about the expected rate – and whether on tariff or covered by a service contract. Also notify customer if rate can not be retrieved during booking time. *** NOTE ***

14. Slide 14 New Booking (cont.)

15. Slide 15 Duplicate Booking Duplicate booking function to copy details of an existing booking. It will copy BL details as well if the copied booking is manifested. *** NOTE ***

16. Slide 16 New Shipping Instruction Easier layout and functionality to submit a new SI in 5 steps Customer can click on cert type to view sample Port translations list show all the choices from GCSS for customer to match with their own reference

17. Slide 17 New Shipping Instruction (cont.) Download template then paste and upload piece count for those bookings with big volume. This will automatically fill in the piece count details. Container no. should be sorted alphabetically *** NOTE ***

18. Slide 18 New Shipping Instruction (cont.) Type/paste parties details

19. Slide 19 New Shipping Instruction (cont.) - 2 options to update invoice details. Either one by one or multiple in one action - All freight types will be presented and allow the customer to update prepaid/paid and invoice party. - 2 options to update invoice details. Either one by one or multiple in one action - All freight types will be presented and allow the customer to update prepaid/paid and invoice party.

20. Slide 20 New Shipping Instruction (cont.)

21. Slide 21 New Shipping Instruction – Combine BLs

22. Slide 22 New Shipping Instruction – Combine BLs (cont.) Provide additional space to enter cargo & container details

23. Slide 23 New Shipping Instruction – Split BLs No. of container in Container List will go along with split request

24. Slide 24 New Shipping Instruction – Split BLs (cont.) Continue with next split BLs

25. Slide 25 Shipment Overview Overview of all shipments including ETA (tracking) See only what you need: From location Departure next week Arriving next week and more Overview of all shipments including ETA (tracking) See only what you need: From location Departure next week Arriving next week and more

26. Slide 26 Shipment Overview (cont.) Pending Task included all the content relate with documentation stage which are Submit SI, Verify, Print OBL/Waybill, Waiting MCC. Customer can view or print it online.

27. Slide 27 Shipment Overview (cont.)

28. Slide 28 Shipment Binder - Overview

29. Slide 29 Shipment Binder - Documents

30. Slide 30 Shipment Binder - Log

31. Slide 31 Tracking

32. Slide 32 Tracking (cont.)

33. Slide 33 Tracking (cont.)

34. Slide 34 Tracking (cont.)

35. Slide 35 Tracking (cont.)

36. Slide 36 Notification Customer will receive an email notification (including attached PDF file) when it’s available in GCSS

37. Slide 37 Notification (cont.)

38. Slide 38 Importer View (part of Import Shipment Overview) Why ? -Proactively Track pending documents related to the release of Delivery Order -Proactively Track Shipment Status by Bill of Lading/ Container # -Printing/ Downloading Invoices How ? Customers can easily move from Manual to Online by following a few simple steps on My MCC Registration for an Existing Customer Registration for a New Customer

39. Slide 39 Importer View – Accessing the Tool Once the customers log in to the our website, this is the page that gets displayed.

40. Slide 40 Importer View – Preview

41. Slide 41 All Inbound Tab – Pending Tasks

42. Slide 42 All Inbound Tab – Containers

43. Slide 43 All Inbound Tab – Parties

44. Slide 44 TASKS: Preview

45. Slide 45 TASKS: Preview TaskPending task that needs to be completed for requesting release of Delivery Order Bill of LadingLists the Bill of Lading # against the corresponding pending task ContainersLists the container number for which the task is pending ArrivalETA at final CY Location

46. Slide 46 Arrange Cargo Release - Preview ContainerLists all container #s Bill of LadingLists the Bill of Lading # against the corresponding containers Last Free DayCurrently not available – to be activated in Release 2 Service ModeMode of delivery (CY / SD) Outstanding TasksAll pending tasks requiring completion before requesting for Delivery Order

47. Slide 47 MyFinance View, print and download single or multiple copies of your invoice. Flexibility of downloading in different format: PDF, XML or CSV. Register and manage disputes online which includes the current status and history of all disputes logged. Gives you the most up to date information on open invoices and credits on your account.

48. Slide 48 Thank you very much!