1. Dear SIAFI Participant, Attached, you will find an overview of the activities of UIC related to passenger traffic. I am happy to guide you through this presentation and to answer your questions in our session September 26th. However, I wonder, if you could prepare yourself for our meeting by thinking about how UIC could add value to members in this field. Looking forward to discussing your ideas on September 26th! Yours Oliver Sellnick

2. Passenger Issues SIAFI Paris September 26th, 2007

3. Freight Passengers WagonsCEE UIC Highspeed 2008 The Team of the RU Department Directorate Stations Separate High Speed department as of July. Only attached to RU Department for conference

4. 3 Forums 5 Platforms Support & Special Groups IT Finance/ Statistics Legal Training High Speed CEE UIC members General Assembly - Executive Board Documentation Stations Forum Freight Forum Passenger Forum Infrastructure Technical & Research Platform ERTMS Platform Safety Platform Environment, energy and sustainability Platform Security Platform Supporting Freight Forum, Passenger Forum, Station Managers‘ Grup and Central and Easter European Assembly UIC HQ / Department of Railway Undertakings

5. Passenger

6. Strategic overview Passenger Forum Challenges Passenger RUs High speed systems with domestic focus Co-opetition Limited interoperability International services mostly bilateral Railteam emerging Different fare schemes No competition between stations Strategy UIC Focus on projects in non- competitive areas Joint High Level Meetings as platform for exchange Close co-operation with CER to support lobby activities Station Managers‘ Group

7. 1. Regulatory Framework 3. Suppliers Railway Undertakings 2. Travelers Passenger Forum Key Issues Passenger European Performance Regime Stations Passenger Rights PRM TAP TSI Schedule & Price database Innovative Ticketing FUTUREX (FP7) Benchmarking Japan

8. MERITS – PRIFIS Databases PRIFIS: PRIce and Fare Information [System] NSB CH DSB SBB RENFE PKP NS CFR CD BDZ CP SNCF CIE ATOC DBAG ÖBB CFL SNCB ZSR FS SZ HZ MAV JZ EVR CFM CFARYM HSH UZ BC ZBH SJ VR LDZ LG MERITS: Multiple European Railway Integrated Timetable Storage Content: > 350.000 daily train services (ODs) > 30.000 stations > 117.000 TCV price series (ODs) > 770.000 Market prices

9. 1.Simplified assembling of European timetable and pricing data All Railway Undertakings deliver to central databases 2.Cost reduction  Shared development and operation costs 3.Promoting Rail Travel  Data easily accessible for all Railway Undertakings  Easy to incorporate in the Railway Undertakings distribution systems  Ensuring that customers get correct and up-to-date information Benefits MERITS PRIFIS Before After

10. Quality assurance Value of database depending on quality of data delivered by individual RUs UIC has prepared a new MoU focused on improving data quality: −„Polluter pays regime“ −Central data cleaning process −Continuous improvement process Please assure that your organisation signs up to the MoU until end of August

11. TAP scope Applications for passenger services Systems providing passengers with info. before/during journey Reservation Luggage management Path request Train preparation Train running forecast Service disruption information Train location (Wagon movement) Interchange reporting Data exchange for quality improvements Infrastructure restriction notice databases Rolling stock reference databases Rolling stock operational data including TAP TSI based on requirements from Directive 2001/16 and Passenger Rights Regulation as well as components, already mandated by TAF TSI (Freight) Part I: Pre journey information General conditions applicable to the contract; Time schedules and conditions for the fastest trip; Time schedules and conditions for the lowest fares; Accessibility, access conditions PRM; Accessibility and access conditions for bikes; Availability of seats Any activities likely to disrupt or delay services; Procedures for reclaiming lost luggage Procedures for submission of complaints Part II: Information during journey On board services; Next station; Delays; Main connecting services; Security and safety issues; Payment systems Managem. of connections > between trains > between other modes Optional components e. g.: Delay identification TAF TSI (Freight) Directive 2001/16 Passenger Rights Regulation detailed by Input for development of TAP TSI Input for development of TAP TSI Input for development of TAP TSI Input for development of TAP TSI Input for development of TAP TSI

12. Draft business process model and legal requirements Before the journeyDuring the journeyAfter journey Service development Sales Order management Management of connections with other modes Management of connections with other modes Management of connections between trains Management of connections between trains Reservation systems Luggage management (Luggage management) Information before journey Production Information during journey Payment systems 2001/16 Annex II 2.5 (a) 2001/16 (4) Time schedules and conditions for the fastest trip; Time schedules and conditions for the lowest fares; Accessibility, access conditions PRM; Accessibility and access conditions for bikes; Availability of seats Any activities likely to disrupt or delay services; Procedures for reclaiming lost luggage Procedures for submission of complaints On board services; Next station; Delays; Main connecting services; Security and safety issues; Passenger Rights Regulation (not finalised yet) Path request Train preparation Train running forecast Billing, After sales Customer RU IM Retailer requirements

13. TAP time horizon Source: UIC, Mercer analysis

14. European Performance Regime (EPR) -Background European legislation requires member states to implement performance regimes governing the relationships between IMs and RUs, including financial incentives The performance regimes should include both freight and passenger traffic International traffic may not benefit from this if only national regimes are implemented The UIC Infrastructure Forum began work on an international performance regime, the ‘European Performance Regime’ (EPR), two years ago

15. EPR -Purpose Improve the performance of international traffic to facilitate the growth in this market and to address the importance of reliability for customer satisfaction The EPR framework adopts a ‘quality circle’ approach rather than a customer- supplier approach between RUs and infrastructure managers

16. EPR - Next steps The planned next phases of the project are as follows: –‘buy in’ to conceptual framework, as set out in handbook by March 2007; –Carry out a pilot test-run on three corridors (Brenner, Rotterdam–Milano and Antwerp–Basle) by summer 2007 –Technical changes in IT systems until the end of 2008 –Dry runs of EPR during 2008 –Evaluation of results of the dry runs by the end of 2008 –Detailed development and agreement of commercial / legal framework by end 2008 –Implementation of EPR on international routes based on agreed implementation plan beginning 2009 and beyond

17. UIC High Speed 2008

18. UIC High Speed 2008 - the 6th World Congress and Exhibition on high speed rail A great track record! 5 successful congresses since 1992 Over 1.500 expert participants from all 5 continents 25-30 sessions with over 100 speakers Numerous top-level meetings around congress > 150 journalists

19. Organisation – Strong role for SNCF Organisational Committee CHAIRMAN Wim Oosterwjik Scientific Committee CHAIRMAN Michel Leboeuf Steering Committee CHAIRMEN Aad Veenman Bert Klerk Luc Aliadière Organisation Europoint / Johan Haarhuis Content Ignacio Barron Communications / Protocole Paul Veron Liesbeth de Jong CONFERENCE DIRECTOR Oliver Sellnick CONFERENCE DEPUTY DIRECTOR Ignacio Barron CONFERENCE ASSISTANT Béatrice Ségéral Core Team

20. Different members have taken responsibility for preparing the programme and content of the conference T1 – High speed rail and societyAdif + Renfe T2 – High speed rail in practiceUIC T3 – From the line to the networkUIC + UE + JR T4 – High speed rail strategic issues SNCF T5 – Meeting the customer’s expectations FS + JR T6 – Improvements in the fix DB AG + JR + Korea + China and the mobile equipments T7 – Call for papers + Students + AssocNS + ProRail + UIC Special Session – Ground high-speed transport technology: historical development and future prospects

21. Stations

22. New Station Managers‘ Group (SMG) Benchmarking and best-practicesSynergies (e.g. joint purchasing)Harmonization (e.g.station alliance) Joint lobbying (e.g. at EU level) Railway Business/ Contracting Commercialization/ Renting Real Estate/ Buildings Regulation & Rules (e.g. PRM) Services & Contract Management Safety & Security... Station Management Stations within railway organization Management of station... Productivity of space Competition with outside business Trade-off with railway business... Affordable construction Funding: Public & PPP Relations with community...

23. Benchmarking – first results