1. Introductory Part

2. Preface Introduction Importance of the Study Objectives of the Study Methodology Scope of the study Limitations  Primary data  Secondary data

3. Organizational Part

4. Background of AB Bank Limited Mission Statement "To be the best performing bank in the country" Vision statement "To be the trendsetter for innovative banking with excellence & perfection" Change of name Arab Bangladesh Bank Limited AB Bank Limited(ABBL)

5. Name of the Company -AB Bank Ltd Legal Form -A public limited company incorporated on 31st December, 1981 Commencement of Business -27th February 1982 Registered Office -BCIC Bhaban, 30-31, Dilkusha C/A,Dhaka 1000, Bangladesh. Auditors -S.F. Ahmed & Co.,Chartered Accountants Tax Consultant -K.M. Hassan & Co.,Chartered Accountants Legal Retainer -A. Rouf & Associates

6.  Chittagong Regional Office  Sylhet Area Office  Khulna Area Office  Rajshahi Area Office  Merchant Banking Wing (MBW)  AB Bank Foundation (ABBF)  AB Bank Limited Islami Banking Branch  Overseas Branch Mumbai Branch  Subsidiary Company AB International Finance Ltd

7.  Service Excellence  Openness  Trust  Commitment  Integrity  Responsible corporate citizen

8.  Bringing modern Banking facility to the doorstep of general public  Foreign a cordial, deep-rooted and firm banker-customer relationship  Taking part in the development as well as patronizing different social activities  Connecting clients to modern banking practice  Ensuring highest use of the professional workforce  Responding to the need of the time by participating in syndicated large loan financing  Elevating the image of the Bank at home and abroad  Ensuring maintenance of capital adequacy, comfortable liquidity, asset quality

9. Historical Review of AB Bank Limited Current Profile of AB Bank Limited  Corporate Banking  Consumer Banking  SME Banking  Treasury and  Cards

10. M. Wahidul Haque Salim Ahmed -Chairman -Vice Chairman M. A. Awal Shishir Ranjan Bose FCA Faheemul Huq -Director -Director -Director Syed Afzal Hasan Uddin Mishaal Kabir Md Salah Uddin -Director -Director -Director Md Mesbahul Hoque Md. Anwar Jamil Siddiqui Feroz Ahmed -Director -Director -Director Dr. M. Imtiaz Hossain Runa Zakia Shahrood Khan Kaiser A. Chowdhury -Director -Director -President & MD

11.  Executive Committee  Audit Committee  Management Committee

12. Chairman Board of Directors Management Director Deputy Managing Director Senior Executive Vice President Executive Vice President Senior Vice President Vice President Senior Assistant Vice President Assistant Vice President Senior Principle Officer Principal Officer Management Trainee (Entry Level) Senior Officer Officer Trainee Officer (Entry Level) Contractual Officer (Entry Level)

13.  Branches: Dhaka Division * Bandura* Bhairab Bazar* Board Bazar* New Elephant Road * Dhanmondi * Gulshan* Imamganj* Nawabpur Road * Jinjira * Joypara * Kakrail * Karwan Bazar * Madhabdi * Mirpur * Motijheel * Mohakhali * Pagla * Principal * Narayanganj * Mymensingh * Islampur* Chandra * Rokeya Sharani* North South Road * Savar * Tangail * Uttara * Progoti Sharani * Islami Banking Branch

14.  Branches: Chittagong Division * Agrabad * Anderkilla* Bahaddarhat* Boalkhali * Brahmanbaria* CDA Avenue* Chawk Bazar* Chaumuhani * Comilla * Cox's Bazar* Feni* Hathazari * Jubilee Road * Khatunganj* Khulshi* Lohagara * Sitakunda * Station Road* Teknaf * Nazu Meah Hat * Pahartoli * Export Processing Zone (EPZ) * Port Connecting Road  Branches: Khulna Division * Benapole * Jessore * Jhikargacha* Khulna * Kushtia * Satkhira  Branches: Rajshahi Division * Bogra * Rajshahi* Rangpur* Naogaon * Dinajpur * Saidpur* Chapai Nawabganj

15.  Branches: Sylhet Division * Boroikandi* Chhatak * Dargahgate * Modhuban Super Market * Moulvibazar* Tajpur * Sreemongal* Garden Tower  Branches: Barisal Division * Barisal

16. Financial Performance Indicators Operating Performance  Global Economy  South Asian Economy  Bangladesh Economy  Overall Banking Sector  Capital Market  Economic outlook

17.  Types of Accounts * Investors’ Discretionary Account (IDA) * Banks’ Discretionary Account (BDA)  Operational Procedure * Opening of the Account * Building of Portfolio * Appointment of an Operator  Services * Safe Custody of Securities * IPO and Private Placement * Statement of Accounts  Fees and Charges * Additional Services * Portfolio Reporting Through SMS and Phone Service > SMS Service > Phone Service

18.  Internal Control and Compliance  Financial Institutions and Treasury  Human Resources Division  Board Division  Share Division  Finance Division  Operations  Credits  Retail Banking  Business Banking Division  Corporate Affairs  MISYS Core Team  Investment Banking Division  AB Bank Foundation  Merchant Bank Wing

19.  Retail Banking  Corporate Banking  SME Banking  Project Finance  Loan Syndication  Lending Rates  Deposit Rates  Exchange Rates  NRB Banking  Money Transfer  Islami Banking  Investment Banking  Cards Corporate Social Responsibilities of the AB Bank Limited

20. Literature Part

21. Human Resource Management Credit Risk Product Service Corporate Social Responsibility (CSR) SWOT Analysis Performance Appraisal  Performance Appraisal  Performance Appraisal and Expectancy Theory  “Performance” in Performance Appraisal  Appraisal Process  Appraisal Methods

22. Learning Part

23. Introduction Human Resource Division (HRD) of AB Bank Limited Objective of Human Resource Division (HRD)  Make employee relation  Improve the Employee Efficiency  Creating and enabling environment through information sharing  Introducing a better par package  Performance evaluation of the employee  Ensure the skilled employment  Encouraging cross functional teaming as and when possible

24. ORGAN GRAM OF THE HUMAN RESOURCE DIVISION OF AB BANK LIMITED CORE FUNCTIONS OF HUMAN RESOURCES DIVISION IN AB BANK LIMITED Core HR Process Recruitment and Selection Training and Development Compensation and Benefits Head of HRD OperationsRemuneration Management Information System Training and Development

25. Authority of Recruitment Career with AB Bank Limited  Management Director  Deputy Managing Director  Senior Executive Vice President  Executive Vice President  Senior Vice President  Vice President  Senior Assistant Vice President  Assistant Vice President  Senior Principle Officer  Principal Officer  Management Trainee (Entry Level)  Senior Officer  Officer  Trainee Officer (Entry Level)  Contractual Officer (Entry Level)

26. Recruitment/Appointment Employment offer  Trainee Officer  Management Trainees  Lateral entry  Probation period  Confirmation  Resignation  Termination of employment  Dismissal  Discharge on Medical Ground  Exit Interview

27. Training and Development Performance Appraisal System (PAS) Compensation and Benefits Bonuses  Salaries  Promotional Benefits  Increments  Promotion  End of Service Benefits (EOSB)  Festival Bonuses  Performance Bonus

28. Perquisites Break-Down of Monthly Salary in AB Bank Limited  Car Loan Scheme for the Employees  House Building Loan  Furniture and Equipment Loan  Loan against Monthly Salary  Loan against Provident Fund  Leave Fare Assistance

29. Expected Future Look of Human Resources Division of ABBL  Performance Appraisal tool  Training need identification  On the job training  In house training  External training  Hire of reputed faculty  Overseas/regional training  Long service awards  Cultural evenings  Family day  Event based dinner/lunches  In house magazine  Meetings  Memorandum  Electronic bulletin board  Split-level lunches with DG/ED  Internal climate survey  Establishing an informal working relationship with having respect for corporate values etc

30. SWOT Analysis of Human Resources Divisionof ABBL  Strength * Open HR Manual * Empowered Work Force * Strong Bonding and Belongingness * Information Technology * Different Staff Loans * Employee Evaluation * Centralized Banking  Weakness * Job Description * HR Accounting * Compensation and Benefits

31.  Opportunity * Management Information System * Human Resources Information System * Research and Development * Salary Survey * Training and Learning  Threats * Completive Salary and Turnover * New/Multinational Companies/Bank Policy * Bangladesh Bank Regulation/Legislation

32. Problem Identification, Suggestions, Recommendations & Conclusion

33.  Standard is not yet Set  Identical HR Policy  Lack of Proper Development  Lack of Proper Training  Service Excellence  Performance Appraisal System  Human Resource Impact

34.  Identical Human Resource Policy  Human Resource Development  Training Need Assessment  Performance Appraisal System  Linkage among Other Division  Reward and Recognition

36.  AB Bank Annual Report 2007  AB Bank Annual Report 2006  Personal Human Resource Management by DESSLER  (Eleventh Edition), Decenzo and Stephen P. Robbins, Third Edition  http://www.abbank.com.bd  http://banglapedia.search.com.bd/HT/A_0281.htm  http://en.wikipedia.org/wiki/SWOT_analysis  http://en.wikipedia.org/wiki/Corporate_social_responsibility  http://en.wikipedia.org/wiki/Product_(business)  http://en.wikipedia.org/wiki/Service_(economics)  http://en.wikipedia.org/wiki/Credit_risk  http://www.google.com

37. Thank You!