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QSB Quality System Basics & Q7 tools in practice

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Presentation on theme: "QSB Quality System Basics & Q7 tools in practice"— Presentation transcript:

1 QSB Quality System Basics & Q7 tools in practice

2 QSB Quality System Basics & Q7 tools in pracice
Introduction QSB is a kit of tools and methods which provide a fast response in the case of claim. It also avoids our customers getting defective parts. Fast reponse Control of nonconforming products Standardized work Standard operator training Risk Reduction (RPN) Error proofing verification Layered Audits C.A.R.E Lessons learned Corrective action Preventive action

3 QSB Quality System Basics & Q7 tools in pracice
Introduction 1. Fast reponse is a system that standardizes reactions to significant internal and external quality failures, a fast reponse meeting shall be held daily to review the significant quality concerns gathered by Quality, is a communications meeting, not a problem solving meeting. It can be a minute stand up meeting held on the shop floor or in a production conference room, is a manufacturing review meeting owned by manufacturing and supported by Quality, Engineering, Maintenance, etc…

4 Introduction At the Fast Response meeting, leadership shall
QSB Quality System Basics and Q7 tools in pracice Introduction 1. Fast reponse At the Fast Response meeting, leadership shall Designate a leader (owner) for each concern/issue. Assign owner report out for next meeting Owners shall be responsible for assuring all problem solving and exit criteria are met in a timely manner. Owner report out shall include updates on the following: Fast Response Tracking Sheets Standardized Work Instructions Problem Solving Form(s) PFMEA Control Plan Layered Audit Workforce Notification

5 QSB Quality System Basics & Q7 tools in pracice
Introduction 1. Fast reponse Report out to Leadership is scheduled on the Fast Response tracking form as deemed necessary. The Fast Response Tracking form should be part of a visual management system. The format should be displayed as large as is practical in the meeting area.

6 Introduction 1. Fast reponse
QSB Quality System Basics & Q7 tools in pracice Introduction 1. Fast reponse

7 Introduction 2. Control of nonconforming products
QSB Quality System Basics & Q7 tools in pracice Introduction 2. Control of nonconforming products

8 Introduction 3. Standardized work
QSB Quality System Basics & Q7 tools in pracice Introduction 3. Standardized work

9 Introduction 4. Standardized operator training
QSB Quality System Basics & Q7 tools in pracice Introduction 4. Standardized operator training

10 Introduction 5. Risk reduction (RPN) operator training
QSB Quality System Basics & Q7 tools in pracice Introduction 5. Risk reduction (RPN) operator training

11 Introduction 6. Error proofing verification
QSB Quality System Basics & Q7 tools in pracice Introduction 6. Error proofing verification

12 Introduction 7. Layered audits
QSB Quality System Basics & Q7 tools in pracice Introduction 7. Layered audits

13 QSB Quality System Basics & Q7 tools in pracice
Introduction 7. Layered audits Extract from DC specific requirements for use with ISO TS 16949 QSB tool # 6 “Error proofing verification”

14 QSB Quality System Basics & Q7 tools in pracice
Introduction 7. Layered audits Extract from DC specific requirements for use with ISO TS 16949 QSB tool # 2 “Control of nonconforming products” QSB tool # 1 “Fast reponse” QSB tool # 1 “Fast reponse” QSB tool # 9 “Lessons learned”

15 Introduction 8. C.A.R.E CUSTOMER ACCEPTANCE REVIEW & EVALUATION
QSB Quality System Basics & Q7 tools in pracice Introduction 8. C.A.R.E CUSTOMER ACCEPTANCE REVIEW & EVALUATION

16 Introduction 9. Lessons learned
QSB Quality System Basics & Q7 tools in pracice Introduction 9. Lessons learned

17 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice

18 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools

19 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Control chart

20 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Control chart Inspection chart

21 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Run chart Inspection chart Pareto analysis

22 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Control chart Inspection chart Pareto analysis Histogram

23 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram

24 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis

25 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan

26 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan

27 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan

28 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan

29 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan

30 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan

31 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint

32 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint

33 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint 8-D-Report

34 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 1 Fast response (Fast Response is the tool monitoring all other activities) 8-D-Report

35 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 2 Contr. of NC products 8-D-Report

36 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 2 Contr. of NC products 8-D-Report PFMEA

37 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 2 Contr. of NC products 8-D-Report PFMEA

38 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 2 Contr. of NC products 8-D-Report PFMEA

39 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 2 Contr. of NC products 8-D-Report PFMEA

40 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 2 Contr. of NC products 8-D-Report PFMEA

41 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 2 Contr. of NC products 8-D-Report PFMEA

42 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 2 Contr. of NC products 8-D-Report PFMEA

43 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 2 Contr. of NC products 8-D-Report PFMEA

44 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 3 standardized work QSB 2 Contr. of NC products 8-D-Report PFMEA

45 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 3 standardized work QSB 2 Contr. of NC products 8-D-Report PFMEA QSB 6 Error proofing Verification

46 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 3 standardized work QSB 2 Contr. of NC products 8-D-Report PFMEA QSB 6 Error proofing Verification Controlplan

47 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 3 standardized work QSB 4 Standard oper. training QSB 2 Contr. of NC products 8-D-Report PFMEA QSB 6 Error proofing Verification Controlplan

48 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 3 standardized work QSB 4 Standard oper. training QSB 2 Contr. of NC products 8-D-Report QSB 7 Layered audits PFMEA QSB 6 Error proofing Verification Controlplan

49 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 3 standardized work QSB 4 Standard oper. training QSB 2 Contr. of NC products 8-D-Report QSB 7 Layered audits PFMEA QSB 6 Error proofing Verification Controlplan

50 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 3 standardized work QSB 4 Standard oper. training QSB 2 Contr. of NC products 8-D-Report QSB 7 Layered audits QSB 5 Risk reduction RPN PFMEA QSB 6 Error proofing Verification Controlplan

51 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 3 standardized work QSB 4 Standard oper. training QSB 8 C.A.R.E. QSB 2 Contr. of NC products 8-D-Report QSB 7 Layered audits QSB 5 Risk reduction RPN PFMEA QSB 6 Error proofing Verification Controlplan

52 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Internal failure or customer complaint QSB 3 standardized work QSB 4 Standard oper. training QSB 8 C.A.R.E. QSB 2 Contr. of NC products 8-D-Report QSB 7 Layered audits QSB 5 Risk reduction RPN PFMEA QSB 6 Error proofing Verification Controlplan

53 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Lessons learned QSB 9 Internal failure or customer complaint QSB 3 standardized work QSB 4 Standard oper. training QSB 8 C.A.R.E. QSB 2 Contr. of NC products 8-D-Report QSB 7 Layered audits QSB 5 Risk reduction RPN PFMEA QSB 6 Error proofing Verification Controlplan

54 Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice Quality System Basics & Q7 tools in practice The basic 7 quality tools Record failures Squeeze & picture failures Find out root cause & solutions Action plan Control chart Inspection chart Pareto analysis Histogram Ishikawa diagram 5 why analysis Action plan Lessons learned QSB 9 Internal failure or customer complaint QSB 3 standardized work QSB 4 Standard oper. training QSB 8 C.A.R.E. QSB 2 Contr. of NC products 8-D-Report The process state of the green colored boxes is indicated here QSB 7 Layered audits QSB 5 Risk reduction RPN PFMEA QSB 6 Error proofing Verification Controlplan

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