1. Second Library Research Forum Dr. Martin Luther King, Jr. Library San Jose State University May 13, 2005

2. Virtual Reference Services In Multilingual Environment By Yuhfen Diana Wu Diana.wu@sjsu.edu http://www.sjsu.edu/~dwu

3. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu WWW and Internet Users Diversity of Internet Users - 80% non-English Users More then 50% are non-English Contents U.S. Hispanics are biggest share of Spanish speakers online (http://www.clickz.com/news/article.php/2110451)http://www.clickz.com/news/article.php/2110451 Use of Internet in Latin America projected to be 75 millions; up from 15 millions in 2000 (http://www.nua.ie/surveys/index.cgi?f=VS&art_i d=905356630&rel=true)http://www.nua.ie/surveys/index.cgi?f=VS&art_i d=905356630&rel=true

4. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Percentage of Adult Internet Users - Past 30 Day from any Device or Location Source: Ipsos-Insight, The Face of the Web 2004, survey of 6,544 adults in 12 global markets, October 2004 To learn more about The Face of the Web 2004, visit website. Release in January, 2005.website

5. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Multilingual Virtual Reference Collaborations Multi-national Collaborations Follow the Sun HelpDesk Hosted by London School of Economics (UK, Australia, and U.S.A.) VraagPunt at University Library K.U. Leuven of Belgium in Dutch and English Virtual Slavic Reference Service at Slavic and East European Library, University of Illinois, in collaboration with the Russian National Library and the Jagiellonian University Library http://vrlplus.cb.docutek.com/uiuc-slavic/vrl_entry.asp

6. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Multilingual Virtual Reference Collaborations (cont’d) In the United States AskNow offers English and Spanish New York Suffolk Library offers English, Spanish and Chinese

7. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Live Reference Services in Chinese at Suffolk County Library, New York

8. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu San Jose Library Homepage Spanish Chinese Vietnamese

9. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu San Jose Library Homepage Spanish Chinese Vietnamese

10. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Chinese Home Page by Yahoo and Google

11. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Google Language Tools

12. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu OCLC FirstSearch in Multiple Languages

13. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu ProQuest in Multiple Languages

14. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Approaches and Solutions for Multilingual Information Retrieval Dictionary-based Corpus-based Hybrid or Knowledge-based Human Interactions

15. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Expectations Ease of Use for Users Outcome to be Accurate Real-time Retrieval around the Clock Cost Effectiveness for Provider

16. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Technical Difficulties Inter-operability among diverse operating systems and applications Lack of standard in encoding Complexity and irregularity among languages

17. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Google Language Translation

18. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu AltaVista Language Translation

19. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Live Reference Services in Chinese at Suffolk County Library, New York

20. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Live Reference Services in Spanish at San Jose Library via AskNow, California

21. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Online Tutor via El Paseo Public Library, Texas

22. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Support for Localization

23. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Our Challenges Challenges for Virtual Reference Services in Multilingual Environment Technical Development and Supports Staff Qualifications and Training Quality Control and Assessment Policies

24. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu Two photographs taken in Essaouira, Morocco http://jcmc.indiana.edu/vol9/issue1/intro.html Retrieved March 20, 2005

25. Resources in all formats and languages VIRTUAL REALITY

26. 2 nd Library Forum, May 13, 2005, SJSUY.Diana Wu This PowerPoint presentation is available online at http://www.sjsu.edu/~dwu/#prese ntations