1. CLA 2005 November 4-8 Pasadena Convention Center

2. Virtual Reference Services In Multilingual Environments Speaker: Yuhfen Diana Wu San Jose State University Diana.wu@sjsu.edu http://www.sjsu.edu/~dwu

3. CLA 2005, November 4-7, AustinY.Diana Wu WWW and Internet Users Diversity of Internet Users - 80% non-English Users More then 50% are non-English Contents Numbers of Internet user are growing daily: about 327 millions in Asia, 225 millions in EU, 202 millions in the USA, and about 70 millions in Latin America (http://www.internetworldstats.com/top20.htm )

4. CLA 2005, November 4-7, AustinY.Diana Wu Multilingual Virtual Reference Collaborations In the United States AskNow offers English and Spanish versions New York Suffolk Library in English, Spanish and Chinese Multi-national Collaborations Follow the Sun HelpDesk by London School of Economics (UK, Australia, and U.S.A.) VraagPunt at University Library K.U. Leuven of Belgium in Dutch and English Regional in Spain and Portugal

5. CLA 2005, November 4-7, AustinY.Diana Wu Live Reference Services in Chinese at Suffolk County Library, New York

6. CLA 2005, November 4-7, AustinY.Diana Wu SJLibarary Online Catalog in English, Chinese, Spanish, and Vietnamese

7. CLA 2005, November 4-7, AustinY.Diana Wu Chinese Home Page by Yahoo and Google

8. CLA 2005, November 4-7, AustinY.Diana Wu Google Language Tools

9. CLA 2005, November 4-7, AustinY.Diana Wu ProQuest in Multiple Languages

10. CLA 2005, November 4-7, AustinY.Diana Wu Approaches and Solutions for Multilingual Information Retrieval Dictionary-based Corpus-based Hybrid or Knowledge-based Human Interactions

11. CLA 2005, November 4-7, AustinY.Diana Wu Expectations Ease of Use for Users Outcome to be Accurate Real-time Retrieval around the Clock Cost Effectiveness for Provider

12. CLA 2005, November 4-7, AustinY.Diana Wu Technical Difficulties Inter-operability among diverse operating systems and applications Lack of standard in encoding Complexity and irregularity among languages

13. CLA 2005, November 4-7, AustinY.Diana Wu Google Language Translation

14. CLA 2005, November 4-7, AustinY.Diana Wu AltaVista Language Translation

15. CLA 2005, November 4-7, AustinY.Diana Wu Live Reference Services in Chinese at Suffolk County Library, New York

16. CLA 2005, November 4-7, AustinY.Diana Wu Support for Localization

17. CLA 2005, November 4-7, AustinY.Diana Wu Our Challenges Challenges for Virtual Reference Services in Multilingual Environments Technical Development and Supports Staff Qualifications and Training Quality Control and Assessment Policies

18. CLA 2005, November 4-7, AustinY.Diana Wu Two photographs taken in Essaouira, Morocco

19. Resources in all formats and languages VIRTUAL REALITY