1. Migrating to IP? Why You Should Plan for E911 First
Presented by
Michael Anderson

2. Agenda Why Implement E-911?
Considerations before deploying E-911 in a VoIP Environment
What about Wi-Fi Phones?
Flatten and Consolidate
On-site Notification
Q&A

3. Enterprise Network Topology
Why Implement E-911?
Ethical
It is the right thing to do
Protects the organization’s people
Legal
Enhanced 911 is being mandated across much of the U.S.
Various mandates in AL, AR, CO, CT, FL, IL, KY, LA, MA, ME, MN, MS, TX, VA, VT, WA
FCC VoIP Carrier Ruling (S428) Feb. 2008
FCC Notice of Inquiry for Broadband 2011
General Duty Clause in OSHA
Enterprise Network Topology
Flatten and Consolidate Network
Remote Sites (no local trunks)
Mobile IP end-users
Geographically Nomadic Softphone users

4. Who is Responsible?
A Technical Requirements Document published in February of 2009 by NENA says that: The owner of or leadership of the organization who gains benefit from the services of an MLTS is ultimately responsible to ensure that the information contained in the PS/ALI database is accurate.

5. 16 States with Current E-911 Legislation
(Six States have legislation pending)

6. 911 ETC Data Flow for Traditional TDM PS/ALI Solution
E911 Database
Scheduled Dynamic
Directory Export
PBX
911 Call Placed
ISDN PRI
Internet
Selective Router
911 ETC
Import Processor
(E-Mate Auto-MAC)
911 ETC
Export Processor
(911 Call Center)
Public Safety Answer Point
911 ETC Data Center
Errors
Regional
ALI Data Center(s) 6

7. Considerations for E-911 within a VoIP infrastructure
Network region maps
VLAN configurations
Cable plant diagrams
Self-administration of MACs
Mobile end-users
Enterprise Network
SIP Trunks
MPLS
Main hub sites
Remote spoke sites
Nomadic end-users

8. New Common Terms (VoIP) ELIN-ERL What is an ELIN?
As defined by NENA:
Emergency Location Identification Number
ANI or pANI presented to the PSAP
Emergency Response Location
Network Region within the Switch?
VLAN subnets?
What is an ERL?
A location to which a emergency response team may be dispatched. The location should be specific enough to provide a reasonable opportunity for the emergency response team to quickly locate a caller anywhere within it.
Location may be represented by one or numerous telephones.

9. E911 Zones using ELINs / ERLs

10. Considerations before deploying E-911 in a VoIP Environment.
Free Mobility
Discovery
PBX
Subnets
Granularity
Discovery Software
Network Region map

11. Movement of the User During the 911 Call
E911 and WI-FI Phone
Wireless Access Point Location Could Give Incorrect Location Information
Wireless AP
Movement of the User During the 911 Call
Wireless AP
Wireless AP

12. 911 ETC VoIPConnect Enterprise Diagram Communication Call Server (PBX)
VPN CONNECTION
Soft Phone
SoftLoc
Communication Call Server
(PBX)
Off Campus Phone 911 Call
AES (Avaya)
TSAPI
SIP
Handoff
Location Dashboard Updates
IP DISCOVERY
IP Phone Registry
Network Map (ELIN/ERL)
Telco PS/ALI
Data Centers
On campus
1a: IP telephones are registered and are located by the IP discovery appliance. Extension movement is captured by discovery appliance and matched to appropriate ERL (ELE)
2: The 911 call is placed from any IP or TDM on campus extension
3: The call server ARS selects the appropriate SIP trunks and initiates a SIP handoff to the VoIP cloud voice positioning center while re-inserting the call into the correct PSTN selective router based on the pANI presented
4: The selective router, based on the pANI presented, routes the caller to the appropriate PSAP
5: From the ANI pushed, the PSAP initiates a PS/ALI data look-up and the detailed campus location is presented
Off Campus
1: Location is inputted via the web-enabled location provisioning dashboard. With softLoc, a softphone user will be prompted to easily input their current address with near-real time validation to the PS/ALI database
2: The 911 call is placed via any extension residing off-campus
3: The call server ARS selects the appropriate SIP trunks and initiates a SIP handoff to the VoIP cloud voice positioning center while re-inserting the call into the correct PSTN selective router based on the pANI presented
5: From the ANI pushed, the PSAP initiates a PS/ALI data look-up and the correct off-campus address location is presented
Note: Emergency onsite notification can be screen popped to various devices via an additional optional application
Voice Positioning Center/Location Provisioning Server
ERL #3
3rd Floor East Side
IP PHONE
PSAP
(911 Call Center)
Selective
Router
On Campus VoIP Phone 911 Call
ERL #2
2rd Floor East Side
IP PHONE
Legend
Pre-911 Call Location Updates
On Campus Call Order
ERL #1
1rd Floor East Side
Active On-Campus 911 Call Path
IP PHONE
Active Off-Campus 911 Call Path
Off Campus Call Order

13. Emergency Onsite Alerts

14. Flatten, Consolidate, and Extend (PS/ALI location updating)
Verizon N.
Data Center
Chicago
New York
AT&T SBC
Data Center
AT&T CA
Data Center
Cleveland
VA / DC
Verizon S.
Data Center
San Diego
Honolulu

15. Flatten, Consolidate, and Extend (SIP and VPC location updating)
Enterprise
Node #2
Verizon N.
Data Center
Chicago
New York
AT&T SBC
Data Center
VA / DC
AT&T CA
Data Center
Verizon S.
Data Center
San Diego
Enterprise
Node #1
Honolulu

16. Mobile + Remote User location Identification
SoftLoc Screenshot Tour
The following is a visual tour of the SoftLoc application and its Configuration Server:
User enters location details and clicks “validate”

17. SoftLoc Screenshot Tour, cont.
The user has closed the interface and has not chosen a location.
SoftLoc has terminated the configured application because a location has not been provisioned. The monitored application and termination settings can be set from the configuration server(s).

18. VoIP-VPC E-911 Emergency Services Features to Consider
Support of all emerging technologies
Start-up and Maintenance Costs - TCO
Automation and accuracy
Address validation success and efficiency
Ease of integration (PBX agnostic)
Speed to deployment (time to compliance)
Customization capability
Coverage and Connectivity options
Responsive Customer Support

19. 911 ETC’S Customers: Client case-studies at www.911etc.com
U.S. General Services Administration
ROCKEFELLER CENTER
Client case-studies at

20. 911 ETC Provides:
Full time customer support with a trouble ticketing process
Campus IP Discovery Appliance/software
Ongoing scheduled database management services
Synchronized error correction and status reconciliation
Data and event reports available upon request
Full data back-ups
Emergency Onsite Notification
Data file processing logs and notifications
Interface support with Telco contacts for routing issues
Testing support
E911 database design consulting
Custom data loaders to accommodate client database needs
PSAP and Telco coordination and administration

21. 911 ETC: Contact Information
Michael Anderson

22. 911 ETC/Bandwidth Platform Differences
Services all carriers on single, integrated platform
Dynamic Geospatial Routing – Routing decisions made at time of call based on real-time X,Y coordinate of caller and PSAP boundary; automated and dynamic
Dynamic Address Validation – Efficient and intelligent with a 98% or better validation success rate on average
Emergency call center (ECC) for NRFs and I1 calls
100% (93% Enhanced) Coverage in US, Canada, Puerto Rico
Fully-redundant nationwide network
SIP or ISDN PRI interconnection capable