1. Annual General Meeting 2010

2. Stuart Rose - Chairman

3. Agenda  Introduction  Business overview  Marc Bolland introduction  2004-2010  Q&A  Resolutions

4. Your Board Louise Patten Non-Executive Director Jeremy Darroch Non-Executive Director Martha Lane Fox Non-Executive Director David Michels Deputy Chairman Stuart Rose Chairman Kate Bostock Executive Director General Merchandise Steven Holliday Non-Executive Director Amanda Mellor Group Secretary and Head of Governance Ian Dyson Group Finance and Operations Director Jan du Plessis Non-Executive Director Steven Sharp Executive Director Marketing Marc Bolland Chief Executive John Dixon Executive Director Food

6. Financial review  Sales of £9.3bn 1, up 3.2%  UK up by 2.9%, International up almost 6%  Grown market share in clothing to 11%  Profit before tax 2 £632.5m, up 4.6%  Earnings per share 2 30.0p, up 7.1%  Full year dividend 15p per share, level with last year  1% total growth in costs = saving of £145m  Capital expenditure £389m 1 Income statement shown on a 52 week basis 2 Before property disposals and 52 weeks

7. Store modernisation LiverpoolBath

8. Q1 update  Q1 performance shows continuing progress made by team over previous year  Group sales up 4.4%  UK sales up 4.8% and 3.6% on a like for like basis  Good start to financial year but we remain cautious about outlook

9. General Merchandise  Sales up 4%  Like-for-like sales up 1.6%  Grew market share in clothing to 11% with gains in all areas

10. Womenswear

12. Menswear

14. Lingerie

16. Kidswear

17. Home

18. Energy

19. Food  Food sales up 1.8%  Six quarters of improving like-for-like sales  Increased promotional activity in a very competitive market

20. Lowering prices

21. Promotions

22. Food - Simply Fuller Longer

23. Food – Summer Grill Range

24. Branded Food

25. Multi-channel  Strong growth – 27% up  Continuing to grow market share  Second largest retailer of online clothing

26. Shop your way

27. International  Solid year  Continue to open new stores  Doing well in Czech Republic and Russia  Four new stores opening in India

28. International Mantri Mall India

29. International Hong Kong Food Store

31. Plan A  Delivered a £50 million contribution to profit  Extended in March 2010 with 80 new commitments  Continued focus on climate change, waste, sustainable raw materials, fair partnerships and health  Plus making Plan A how we do business and involving our customers World’s Most Sustainable Major Retailer by 2015

32. Plan A – Highlights  Carbon emissions reduced by 8%  Store efficiency improved by 20%  Reduced our packaging by 36% in GM and 20% in Food  Sent 33% less waste to landfill  Invested £13.2m in community projects  Raised £2m through Oxfam Clothes Exchange

34. Project 2020: Supply chain  Delivered £35m of savings  New Bradford distribution centre due to open next week  Made good progress in direct deliveries in our international operations

35. Project 2020: IT  New stock systems already rolled out in 275 stores  New point of sale working well with full scale roll-out due to begin shortly  Good progress made, huge amount of change to come

36. Summary  Positive increases in: –General Merchandise –Food –International –Multi-channel  Firm control of margins, costs, debt and capital expenditure  Well positioned for the future; but outlook remains uncertain

38. Annual General Meeting 2010 Marc Bolland – Chief Executive

39. Annual General Meeting 2010

40. Stuart Rose - Chairman

41. The Bid

42. Your support

44. M&S 2004

48. Modernising M&S

50. Improving our product

54. Cut to full screen wide shot of twiggy and SR

56. Logistics

57. From…

58. …To

59. Your M&S

62. Good outcomes

64. Plan A launch

65. Plan A

69. Global banking crisis

71. Return to quality

73. ValueService Innovation Quality Our values Trust

74. Celebrating 125 years

76. 2004-2010  Added nearly £2bn of sales  Grown market share in clothing  Increased margins  Removed £400m of costs  Invested £3.4bn in the business and £2bn in stores  Returned £4.6bn to shareholders

78. Top three questions  Succession  Remuneration  Shareholder perks

80. Top three questions  Succession  Remuneration  Shareholder perks

82. Questions & Answers

83. Annual General Meeting 2010

84. Resolutions

85. Vote Now  Inserting your smartcard Make sure the arrows at the bottom of the smartcard are inserted and facing you

86. Casting your vote  To cast your vote, press the appropriate button on the handset For example to vote FOR press button 1

87. Casting your vote  “Received” will appear on your handset to indicate your vote has been counted If you wish to change your mind, simply enter your new choice

88. Casting your vote  If your smartcard is not inserted correctly during a vote, a warning will appear

89. Split voting

90. Resolutions

91. Resolution 1 Receive Annual Report and Accounts

92. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 1 Receive Annual Report and Accounts

93. Vote closed Resolution 1 Receive Annual Report and Accounts

94. Resolution 1 Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Receive Annual Report and Accounts

96. Resolution 2 Approve the Remuneration report

97. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 2 Approve the Remuneration report

98. Vote closed Resolution 2 Approve the Remuneration report

99. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 2 Approve the Remuneration report

101. Resolution 3 Declare final dividend

102. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 3 Declare final dividend

103. Vote closed Resolution 3 Declare final dividend

104. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 3 Declare final dividend

106. Resolution 4 Re-elect Sir Stuart Rose

107. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 4 Re-elect Sir Stuart Rose

108. Vote closed Resolution 4 Re-elect Sir Stuart Rose

109. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 4 Re-elect Sir Stuart Rose

111. Resolution 5 Elect Marc Bolland

112. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 5 Elect Marc Bolland

113. Vote closed Resolution 5 Elect Marc Bolland

114. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 5 Elect Marc Bolland

116. Resolution 6 Elect John Dixon

117. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 6 Elect John Dixon

118. Vote closed Resolution 6 Elect John Dixon

119. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 6 Elect John Dixon

121. Resolution 7 Re-elect Martha Lane Fox

122. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 7 Re-elect Martha Lane Fox

123. Vote closed Resolution 7 Re-elect Martha Lane Fox

124. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 7 Re-elect Martha Lane Fox

126. Resolution 8 Re-elect Steven Holliday

127. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 8 Re-elect Steven Holliday

128. Vote closed Resolution 8 Re-elect Steven Holliday

129. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 8 Re-elect Steven Holliday

131. Resolution 9 Re-appoint PwC as auditors

132. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 9 Re-appoint PwC as auditors

133. Vote closed Resolution 9 Re-appoint PwC as auditors

134. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 9 Re-appoint PwC as auditors

136. Resolution 10 Authorise Audit Committee to determine auditors’ remuneration

137. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 10 Authorise Audit Committee to determine auditors’ remuneration

138. Vote closed Resolution 10 Authorise Audit Committee to determine auditors’ remuneration

139. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 10 Authorise Audit Committee to determine auditors’ remuneration

141. Resolution 11 Authorise allotment of shares

142. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 11 Authorise allotment of shares

143. Vote closed Resolution 11 Authorise allotment of shares

144. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 11 Authorise allotment of shares

146. Resolution 12 Disapply pre-emption rights

147. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 12 Disapply pre-emption rights

148. Vote closed Resolution 12 Disapply pre-emption rights

149. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 12 Disapply pre-emption rights

151. Resolution 13 Authorise purchase of own shares

152. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 13 Authorise purchase of own shares

153. Vote closed Resolution 13 Authorise purchase of own shares

154. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 13 Authorise purchase of own shares

156. Resolution 14 Call general meetings on 14 days’ notice

157. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 14 Call general meetings on 14 days’ notice

158. Vote closed Resolution 14 Call general meetings on 14 days’ notice

159. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 14 Call general meetings on 14 days’ notice

161. Resolution 15 Authorise the Company, and its subsidiaries, to make political donations

162. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 15 Authorise the Company, and its subsidiaries, to make political donations

163. Vote closed Resolution 15 Authorise the Company, and its subsidiaries, to make political donations

164. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 15 Authorise the Company, and its subsidiaries, to make political donations

166. Resolution 16 Adopt New Articles of Association

167. Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 16 Adopt New Articles of Association

168. Vote closed Resolution 16 Adopt New Articles of Association

169. Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 16 Adopt New Articles of Association

171. Voting Card

173. Annual General Meeting 2010

174. Resolutions

175. Annual General Meeting 2010

176. Feedback welcome  chairman@marks-and-spencer.com  Marks and Spencer Group plc Waterside House 35 North Wharf Road London, W2 1NW  Shareholder queries: 0845 609 0810  Customer services: 0845 302 1234

177. After the Event  Please leave your handset and Smartcard on your seat at the end of the meeting

178. Thank you

179. Feedback welcome  chairman@marks-and-spencer.com  Marks and Spencer Group plc Waterside House 35 North Wharf Road London, W2 1NW  Shareholder queries: 0845 609 0810  Customer services: 0845 302 1234

180. Feedback welcome  chairman@marks-and-spencer.com  Marks and Spencer Group plc Waterside House 35 North Wharf Road London, W2 1NW  Shareholder queries: 0845 609 0810  Customer services: 0845 302 1234