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Published byDelilah Garrett Modified over 8 years ago
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Welcome and thank you for joining us for User Group Day and the opening session for Convergence EMEA 2013 - we are very excited you are here!
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Microsoft Welcome, Preview Week Ahead for Dynamics CRM Engaging in the CRM User Community Collaborate Demo Introduction to CRM User Community
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The CRMUG Mission: CRMUG’s mission is to maximize value to individuals and companies using Microsoft Dynamics CRM. Our vision is to engage every individual and company using CRM in value-added networking, knowledge sharing, and to be the single most important conduit for Microsoft to seek guidance on future development of Dynamics CRM. Most organizations use a small % of functionality User adoption is an ongoing, critical process Someone, somewhere, somehow has likely answered your question
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ShareLearnConnect
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3,500 Member Companies 200 Volunteers 13 Academy Classes 115 Webinars 58 Global Branches 1000+ Collaborate Discussions 1,500 Collaborate Connections 500+ Attendees at Summit 36 % YoY Growth in Membership 12 Special Interest Groups
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40,000 Customers & 3m Users ACQUIRE RETAIN GROW
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CRM Online “Polaris” Modern UI – process-driven Yammer & Lync/Skype Integrate Cross-browser and iPad January 2013 Marketing Acquisition & Gemini Release MarketingPilot acquired and Gemini Release with New UI March 2013 Social Listening Acquisition Netbreeze Acquired for Social listening March 2013
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Microsoft Dynamics CRM 2013 Update Productive from any device Work across boundaries Cleaner, faster, more intuitive interface Agile process guidance
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December 2012 October 2013 Q1 CY2014 Q2 CY2014 …Q4 CY2014..Q3 CY2014 Service Update “Polaris” Service Update “Leo” Product Release “Orion” Product Update “Vega” Marketing Update “Mira” Marketing Update TBC…
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Users Partners Microsoft Founded in 2008 Officially recognized by Microsoft with an Alliance Agreement The largest, independent group for users of Microsoft Dynamics CRM 6,700+ individual members Recently partnered with Netherlands UG & MBUF to drive Global Dialogue
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User Group Activities Online Activities WebinarsPeer Networking AcademyEvents
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Meet locallyShare globally Connect with other Dynamics CRM Users Share knowledge & experiences Boost training and professional development Locally led. Fueled by CRMUG. Scheduled Quarterly (Typically) Q4 & some Q1 Meeting Dates Set Join your chapter on Collaborate Community. crmug.com
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Global Branches England Brazil Netherlands United States Australia Germany Canada New Zealand Denmark Ireland Spain Switzerland Italy Sweden Austria Norway South Africa Spain India
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CountryCityScheduled Date CanadaMississauga, ONDecember 5 th CanadaMontreal, QCDecember 5 th CanadaOttawa, ONDecember 5 th CanadaRegina, SKDecember 5 th CanadaVancouver, BCDecember 5 th CanadaCalgary, ABNovember 14 th United KingdomReadingNovember 28 th South AfricaJohannesburgNovember 12 th December 10 th DenmarkHellerupQ4 – Nov. 21 st Q1 – Jan. 28 th SwedenAkallaDecember 11 th AustraliaBrisbaneNovember 14th AustraliaMelbourneNovember 19 th AustraliaSydneyNovember 5 th Netherlands (Dynamics Experience 2014)EdeApril 15 th Germany (MBUF – Microsoft Business User Forum) StuttgartMay 12-13 th Visit www.crmug.com/member-resources/regional-chapters to register.www.crmug.com/member-resources/regional-chapters
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Workshop or Listen and Learn Presentations Roundtable Interactive Discussion How2 Demo Conduit Microsoft Feedback Session Partner Showcase ISV Solutions Special Interest Groups Role, technology and industry
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Financial Services Manufacturing Professional Services Public Sector Business User – Sales, Marketing & Service CRM Administration & IT Support Technical/Developer Business Intelligence & Reporting Data Integrity Microsoft Dynamics ® CRM Online Mobile CRM Social CRM Network With & Learn From ‘Like-minded’ Members Industry GroupsRole-Based GroupsOther SIGs
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An online community that is your one-stop-shop for all things User Group. community.crmug.com
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for attending First Breakout Session is at 11:30
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