2. Welcome and thank you for joining us for User Group Day and the opening session for Convergence EMEA 2013 - we are very excited you are here!

3. Microsoft Welcome, Preview Week Ahead for Dynamics CRM Engaging in the CRM User Community Collaborate Demo Introduction to CRM User Community

4. The CRMUG Mission: CRMUG’s mission is to maximize value to individuals and companies using Microsoft Dynamics CRM. Our vision is to engage every individual and company using CRM in value-added networking, knowledge sharing, and to be the single most important conduit for Microsoft to seek guidance on future development of Dynamics CRM. Most organizations use a small % of functionality User adoption is an ongoing, critical process Someone, somewhere, somehow has likely answered your question

5. ShareLearnConnect

6. 3,500 Member Companies 200 Volunteers 13 Academy Classes 115 Webinars 58 Global Branches 1000+ Collaborate Discussions 1,500 Collaborate Connections 500+ Attendees at Summit 36 % YoY Growth in Membership 12 Special Interest Groups

8. 40,000 Customers & 3m Users ACQUIRE RETAIN GROW

9. CRM Online “Polaris” Modern UI – process-driven Yammer & Lync/Skype Integrate Cross-browser and iPad January 2013 Marketing Acquisition & Gemini Release MarketingPilot acquired and Gemini Release with New UI March 2013 Social Listening Acquisition Netbreeze Acquired for Social listening March 2013

10. Microsoft Dynamics CRM 2013 Update Productive from any device Work across boundaries Cleaner, faster, more intuitive interface Agile process guidance

11. December 2012 October 2013 Q1 CY2014 Q2 CY2014 …Q4 CY2014..Q3 CY2014 Service Update “Polaris” Service Update “Leo” Product Release “Orion” Product Update “Vega” Marketing Update “Mira” Marketing Update TBC…

15. Users Partners Microsoft Founded in 2008 Officially recognized by Microsoft with an Alliance Agreement The largest, independent group for users of Microsoft Dynamics CRM 6,700+ individual members Recently partnered with Netherlands UG & MBUF to drive Global Dialogue

16. User Group Activities Online Activities WebinarsPeer Networking AcademyEvents

17. Meet locallyShare globally Connect with other Dynamics CRM Users Share knowledge & experiences Boost training and professional development Locally led. Fueled by CRMUG. Scheduled Quarterly (Typically) Q4 & some Q1 Meeting Dates Set Join your chapter on Collaborate Community. crmug.com

18. Global Branches England Brazil Netherlands United States Australia Germany Canada New Zealand Denmark Ireland Spain Switzerland Italy Sweden Austria Norway South Africa Spain India

19. CountryCityScheduled Date CanadaMississauga, ONDecember 5 th CanadaMontreal, QCDecember 5 th CanadaOttawa, ONDecember 5 th CanadaRegina, SKDecember 5 th CanadaVancouver, BCDecember 5 th CanadaCalgary, ABNovember 14 th United KingdomReadingNovember 28 th South AfricaJohannesburgNovember 12 th December 10 th DenmarkHellerupQ4 – Nov. 21 st Q1 – Jan. 28 th SwedenAkallaDecember 11 th AustraliaBrisbaneNovember 14th AustraliaMelbourneNovember 19 th AustraliaSydneyNovember 5 th Netherlands (Dynamics Experience 2014)EdeApril 15 th Germany (MBUF – Microsoft Business User Forum) StuttgartMay 12-13 th Visit www.crmug.com/member-resources/regional-chapters to register.www.crmug.com/member-resources/regional-chapters

22. Workshop or Listen and Learn Presentations Roundtable Interactive Discussion How2 Demo Conduit Microsoft Feedback Session Partner Showcase ISV Solutions Special Interest Groups Role, technology and industry

23.  Financial Services  Manufacturing  Professional Services  Public Sector  Business User – Sales, Marketing & Service  CRM Administration & IT Support  Technical/Developer  Business Intelligence & Reporting  Data Integrity  Microsoft Dynamics ® CRM Online  Mobile CRM  Social CRM Network With & Learn From ‘Like-minded’ Members Industry GroupsRole-Based GroupsOther SIGs

24. An online community that is your one-stop-shop for all things User Group. community.crmug.com

32. for attending First Breakout Session is at 11:30