1. LATVIAN EXPERIENCE IN QOS MEASUREMENTS ON INTERNET, INCLUDING ON MOBILE INTERNET Elmars Lipenbergs Senior expert of Quality of Service Division, Electronic Communications and Post Department, Latvian Public Utilities Commission Pristina, 02-03 October, 2014 All views expressed in this presentation are strictly personal and are not binding for the Public Utilities Commission

2. 2 SPRK REGULATORY ACTS 1)Regulations Regarding Quality Requirements of Electronic Communications Services, Submission and Publishing of Quality Reports; 2)Quality Measurement Methodology of Electronic Communications Services. RECOMMENDATIONS 1)ETSI EG 202 057 (4): Speech Processing, Transmission and Quality Aspects (STQ); User related QoS parameter definitions and measurements; Part 4: Internet access; 2)CEPT ECC Report 195 «Minimum Set of Quality of Service Parameters and Measurement Methods for Retail Internet Access Services». SET OF RULES FOR THE QoS REQUIREMENTS

3. 3 INTERNET QOS MEASUREMENT SYSTEM ITEST (since 2007) 1)Measurements platform is based on Visualware measurement platform (www.visualware.com);www.visualware.com 2)User interfaces and Web access tools are designed by two Latvian companies; 3)Measurements platform supports wire and wireless types of broadband QoS assessment. Access to the ITEST measurement tool http://itest.sprk.gov.lvhttp://itest.sprk.gov.lv MEASUREMENTS PLATFORM

4. 4 QoS MEASUREMENT PROCESS SEQUENCE: 1)Planning in time scale and by geographical locations; 2)Measurements and data processing; 3)Report and publication. LATVIAN EXPERIENCE IN QoS MEASUREMENTS ON INTERNET SERVICES

5. 5 QoS MEASUREMENTS PLANNING Time & quantity Planning Yearly Monthly Weekly Collocation & coverage planning Geographical coverage Postal Offices for the 24 hours tests Script planning System startup schedule for the 24 hours tests

6. 6 ITEST MEASUREMENT SYSTEM ARCHITECTURE

7. 7 INTERNET QoS PARAMETERS TO BE MEASURED

8. 8 ITEST MEASUREMENT PRINCIPLES

9. 9 QoS MEASUREMENTS PROVIDED REGULAR TEST Modems available in operators service centres are used; About on 200 places during each year measurements across the country are provided; 5 measurements in every mobile internet access providers network are made in each place; 3 GSM/UMTS (BITE, LMT, TELE2) and 1 CDMA (Triatel) mobile internet access providers in Latvia are tested.

10. 10 QoS MEASUREMENTS PROVIDED 24 HOURS TEST ARE PROVIDED IN 10-15 PLACES WHERE: Are measured QoS parameters values for all mobile internet access service providers 24 hours a day 7 days a week; All modems operate via Ethernet switch; Measurement tool is placed in post offices.

11. 11 MEASUREMENT RESULTS PROCEEDING AND PUBLISHING All results are divided into speed groups* Average results for every measurement place for every operator are calculated ________________________ * Speed groups harmonized with broadband report for the market analyses and with CEPT Report No 195 < 256 kbps 256 kbps – 2 Mbps 2 Mbps – 10 Mbps 10 Mbps – 30 Mbps 30 Mbps – 100 Mbps >100 Mbps

12. 12 ANNUAL QOS REPORT 1)Average results for every measurement place for every operator are included in Annual QoS Report in comparable way; 2)Measurement results divided into speed groups are included in Annual QoS Report in comparable way; 3)Maps with specified measurement places are included in Annual QoS Report; 4)Annual QoS Report is published in SPRK website at the first week of April (http://www.sprk.gov.lv).http://www.sprk.gov.lv MEASUREMENT RESULTS PROCEEDING AND PUBLISHING

13. 13 MEASUREMENTS PLACES 2014 (9 MONTHS) FOR MOBILE INTERNET SERVICES

14. 14 MEASUREMENT RESULTS PROCEEDING AND PUBLISHING

15. 15 MEASUREMENT RESULTS PROCEEDING AND PUBLISHING

16. THANK YOU FOR ATTENTION Elmars Lipenbergs @-mail: elmars.lipenbergs@sprk.gov.lv