1. Satisfaction with the quality of the sporting experience survey (SQSE 2) Results for: Climbing/Mountaineering June 2010

2. 2 Survey information Background to the SQSE survey: Understanding and measuring the quality of experience is a crucial element of the Sport England Strategy 2008-11 and is central to Sport England’s commitment to develop a world-leading community sport system. Within the ‘sustain’ element of Sport England’s strategy, the key outcome measure is to achieve a quantifiable increase in people’s satisfaction with their experience of sport. The Sustain outcome is concerned with keeping people engaged in sport and has the central notion that people’s continued engagement in sports is driven by the fact that they enjoy taking part and that this enjoyment is in turn impacted significantly by the quality of the sporting experience. The SQSE survey provides a statistically robust measure of satisfaction with the quality of the sporting experience by individual sport, as a basis for tracking the achievement of targets for each sport. This research provides a detailed picture of what is important to people when they participate in sport, and satisfaction with their sporting experience, across 46 sports. This is the second year of the study allowing for each sport to monitor their performance over the last 12 months. The development of this research has been informed by consultation with the national governing bodies of sport (NGBs), a literature review on previous studies in this area, scoping work undertaken by Ipsos MORI, and qualitative research by the Henley Centre. Prior to the survey being conducted, a full pilot and cognitive testing was also undertaken.

3. 3 Survey information The results for Climbing/Mountaineering, for the three engagement levels: general participants, members of affiliated clubs and members of the talent pool. An overall satisfaction score, importance and satisfaction with each of the sporting domains, as well as a more detailed understanding of satisfaction within each domain. The importance results shown in this pack have been held at 2009 levels throughout. An overall satisfaction score for all sports combined (an aggregated score across all 46 sports). Comparative satisfaction scores from the 2009 study. In total 827 people (age 14 and over) from Climbing/Mountaineering took part in the survey; 428 general participants, 387 affiliated club members and 12 talent pool members. The overall score for Climbing/Mountaineering is weighted to reflect the number of people taking part in each of the engagement levels (general participants, club member, talent pool). This leads to an effective base size of 566 for statistical considerations. (See the information guide for more information on the weighting process). The score for all sports combined (an aggregated satisfaction score across all the 46 sports) is weighted to reflect the numbers of people taking part in each of the 46 sports. All satisfaction and importance scores exclude people who have said ‘Don’t know’ for that specific question. This will lead to a small fluctuation in sample sizes per question (usually less than 10%) This slide pack provides Data considerations Further information on the survey (rationale, methodology, weighting etc) can be found in the attached information guide.

4. 4 Contents page Survey information Key findings Key Driver analysis Detailed findings Additional data Climbing/Mountaineering specific questions 2 5 13 18 67 77

5. 5 Key findings for Climbing/Mountaineering

6. 6 2010 satisfaction scores 2010 scores: overall satisfaction scores across all sports 2009 Baseline and 2010 scores: OverallGeneral participantsAffiliated club members 201020092010200920102009 Climbing/Mountai neering All sports 81.2 76.5 81.4 76.2 80.7 78.0 82.5 80 82.6 79.8 82.1 81.2 Below is an overview of the results for Climbing/Mountaineering. This shows 2010 scores for each engagement level for your sport as well as across all sports. Included in each case is a comparison with 2009 scores. (For more information on how the scores were calculated, please see the accompanying information guide). 2010 scores: overall satisfaction scores across all sports Average satisfaction score for all sports (76.5%) 66.1 82.5 JudoTaekwondoAnglingShootingOrienteeringBowlsGolfBoxingClimbing/MountaineeringEquestrianDance ExerciseWeightliftingSailingRugby UnionRugby LeagueCyclingSnowsportsAthleticsBocciaSquashCanoeing/KayakingTriathlonGoalballArcheryRowingLacrosseTennisModern PentathlonTable TennisSwimmingWrestlingBadmintonFencingWater SkiingCricketWheelchair BasketballFootballBasketballVolleyballRoundersBaseball/SoftballHandballWheelchair RugbyGymnastics/TrampoliningNetballHockey

7. 7 2010 and 2009 baseline satisfaction scores 2010 scores: overall satisfaction scores across all sports (with 2009 comparison scores) Average satisfaction score All sports 2010 (76.5%) Gymnastics/Trampolining JudoTaekwondoAnglingShootingOrienteeringBowlsGolfBoxingClimbing/MountaineeringEquestrianDance ExerciseWeightliftingSailingRugby UnionRugby LeagueCyclingSnowsportsAthleticsBocciaSquashCanoeing/KayakingTriathlonGoalballArcheryRowingLacrosseTennisModern PentathlonTable TennisSwimmingWrestlingBadmintonFencingWater SkiingCricketWheelchair BasketballFootballBasketballVolleyballRoundersBaseball/SoftballHandballWheelchair RugbyNetballHockey

8. 8 Overview of domains for Climbing/Mountaineering All respondentsGeneral participantAffiliated club members Sat ‘10Sat’09ImpSat ‘10Sat’09ImpSat ‘10Sat’09Imp Performance 7.67.87.57.67.87.57.67.77.5 Exertion & fitness 8.28.5 8.28.5 8.38.58.4 Release & diversion 8.89.08.98.89.08.99.0 8.9 Social aspects 8.38.47.38.38.47.38.5 7.6 People & staff 8.28.38.18.28.48.18.28.38.0 Ease of participating 7.5 8.17.67.58.17.27.48.0 Facilities & playing environment 7.98.07.98.0 7.97.67.97.7 Coaching 7.3 7.77.4 7.77.37.07.5 Officials 7.77.97.57.77.97.57.8 7.0 Value for money 7.57.77.87.57.77.97.47.87.7 Scores shown are satisfaction and importance out of 10 for the domains at an overall level

9. 9 Overview of domains for all sports All respondentsGeneral participantAffiliated club members Sat ‘10Sat’09ImpSat ‘10Sat’09ImpSat ‘10Sat’09Imp Performance 7.37.77.87.37.67.77.67.98.3 Exertion & fitness 8.08.28.58.08.28.67.98.28.5 Release & diversion 8.28.5 8.28.4 8.7 Social aspects 7.98.27.97.88.17.88.48.68.4 People & staff 7.78.08.37.67.98.28.08.38.8 Ease of participating 7.57.98.47.57.98.47.78.18.5 Facilities & playing environment 7.17.68.17.17.68.17.17.58.1 Coaching 7.17.48.07.07.37.87.47.68.5 Officials 7.37.68.37.37.68.17.37.69.0 Value for money 7.27.68.27.27.58.27.47.88.4 Scores shown are satisfaction and importance out of 10 for the domains at an overall level

10. 10 Coaching People and staff involved in organising sport Social aspects Exertion and fitness Opportunities to improve overall performance Release and diversion from everyday life Officials Ease of participating in sport Facilities and playing environment Importance and satisfaction within domains for Climbing/Mountaineering - all respondents Value for money Excluding don’t know responses Average importance and satisfaction scores out of 10 for each domain ImportanceSatisfaction

11. 11 Coaching People and staff involved in organising sport Social aspects Exertion and fitness Opportunities to improve overall performance Release and diversion from everyday life Officials Ease of participating in sport Facilities and playing environment Importance and satisfaction within domains for Climbing/Mountaineering - general participant Value for money Excluding don’t know responses Average importance and satisfaction scores out of 10 for each domain ImportanceSatisfaction

12. 12 Coaching People and staff involved in organising sport Social aspects Exertion and fitness Opportunities to improve overall performance Release and diversion from everyday life Officials Ease of participating in sport Facilities and playing environment Importance and satisfaction within domains for Climbing/Mountaineering - club member Value for money Excluding don’t know responses Average importance and satisfaction scores out of 10 for each domain ImportanceSatisfaction

13. 13 Identification of the factors that are most likely to drive satisfaction in Climbing/Mountaineering based on statistical modelling of ‘derived importance’

14. Derived importance The next slide places the domains in order of importance for climbing/mountaineering. The key drivers for each of the top 8 domains* are shown within the relevant section of the report. This is based on statistical modelling of all the responses to the survey and may differ from results presented in previous slides which focus on the importance as stated by respondents (stated importance). By taking into account the relationship between all the aspects of satisfaction, this analysis of ‘derived importance’ provides a more detailed and comprehensive analysis of the factors which will drive satisfaction. See the information guide for more detail on how and why this analysis is done. *The key drivers are shown for domains that have a high or medium impact on overall satisfaction.

15. Top domains to focus on (based on statistical analysis) Release and diversion Exertion and fitness Value for money Facilities and playing environment Officials People and staff Performance Ease of participating Coaching Social aspects Domains which have the most impact on overall satisfaction with Climbing/Mountaineering Domains which have the least impact on overall satisfaction with Climbing/Mountaineering KEY Medium impact areas High impact areas Low impact areas

16. 16 Strategic priority analysis – stated and derived importance The next chart maps the scores for each domain for stated and derived importance mapped against each other. This highlights which domains should be a strategic priority – with each of the domains falling into one of four quadrants: Drivers: There will likely be overlap between stated and derived importance factors – these are the ones which should be prioritised. Hidden opportunities: Those that are high on derived but low on stated importance are the hidden opportunities which could potentially have a large effect of overall satisfaction. Minimum requirements: Those that are high on stated importance and low on derived importance are the real hygiene factors Marginals: Those with low importance on both measures (stated and derived importance) can be seen as least important for driving action.

17. Strategic priority analysis LO HI Stated importance (Low to high) DRIVERS MINIMUM REQUIREMENTS HIDDEN OPPORTUNITIES MARGINALS Derived importance – low to high

18. 18 Detailed findings for each domain

19. 19 Domain: Opportunities to improve overall performance

20. Top areas to focus on: Opportunities to improve performance KEY Medium impact areas High impact areas Low impact areas Attributes which have the most impact on overall satisfaction with the domain Climbing/Mountaineering Attributes which have the least impact on overall satisfaction with the domain Climbing/Mountaineering The opportunities I had to learn, practice and develop skills in my sport The opportunities I had to progress and improve in my sport That I performed at a standard that I expected of myself The opportunities I had to compete at a level that suited my abilities The feeling that I was participating at the right standard for me The recognition I received from others when I performed well in my sport The opportunities I had to take part in competitions/events in my local area The opportunities I had to improve my mental/psychological approach so that I could perform better in my sport That the culture within my sport encourages sporting excellence A clear understanding of progression levels within the talent pathway for my sport The level of access I had to appropriate sports science support to improve/maintain my performance The opportunities the sport gave me to improve my physical condition so that I could perform better in my sport A clear understanding of performance standards within the talent pathway for my sport The level of access I had to appropriate sports medicine support to prevent, treat, and recover from injuries

21. 21 Importance and satisfaction of domains: Opportunities to improve overall performance Bases exclude 'don’t know' responses. * = participant/club member only question; ** talent pool only question Average importance and satisfaction scores out of 10 for each statement ImportanceSatisfaction

22. 22 That I performed at a standard that I expected of myself Key: % of respondents on a scale of 1-10 rating: Base Satisfaction with opportunities to improve overall performance Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience Top 8-10Middle 5-7Bottom 1-4 The opportunities I had to take part in competitions in my local area The feeling that I was participating at the right standard for me* 817420385789408369799419380 Not applicable Partic- ipant Club member AllPartic- ipant Club member All 821424385 The opportunities I had to learn, practice and develop skills in my sport Partic- ipant Club member All

23. 23 Key: % of respondents on a scale of 1-10 rating: Satisfaction with opportunities to improve overall performance Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience Top 8-10Middle 5-7Bottom 1-4 Partic- ipant Club member All 804414378814418384810419379 The recognition I received from others when I performed well in my sport The opportunities I had to progress and improve in my sport The opportunities I had to compete at a level that suited my abilities Not applicable Base Partic- ipant Club member All Partic- ipant Club member All Taking everything about opportunities to improve your performance into account, how satisfied would you say you are with this aspect of your sport? 761390360 Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

24. 24 Domain: Exertion and Fitness

25. Top areas to focus on: Exertion and fitness The opportunities to get the levels of physical exertion from my sport that were right for me KEY Medium impact areas High impact areas Low impact areas The sport's contribution to my overall health The opportunities to improve my fitness levels by participating in my sport Attributes which have the most impact on overall satisfaction with the domain Climbing/Mountaineering Attributes which have the least impact on overall satisfaction with the domain Climbing/Mountaineering

26. 26 Importance and satisfaction of domains: Exertion and fitness Average importance and satisfaction scores out of 10 for each statement ImportanceSatisfaction Bases exclude 'don’t know' responses. * = participant/club member only question

27. 27 Taking everything about exertion and fitness in your sport into account, how satisfied would you say you are with this aspect of your sport? Key: % of respondents on a scale of 1-10 rating: Base Satisfaction with exertion and fitness Partic- ipant Club member All Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 820423385 Top 8-10Middle 5-7Bottom 1-4 823424387821422387811417382 The opportunities to get the levels of physical exertion from the sport that was right for me The opportunities to improve my fitness levels participating in my sport The sport’s contribution to my overall health Not applicable Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

28. 28 Domain: Release and Diversion

29. Top areas to focus on: Release and diversion KEY Medium impact areas High impact areas Low impact areas The opportunities the sport gave me to relieve stress, unwind and get away from my everyday routine Feeling better about myself having taken part in my sport The buzz/sense of exhilaration I got from doing my sport The opportunities I had to challenge myself through my sport Attributes which have the most impact on overall satisfaction with the domain Climbing/Mountaineering Attributes which have the least impact on overall satisfaction with the domain Climbing/Mountaineering

30. 30 Importance and satisfaction of domains: Release and diversion from everyday life Average importance and satisfaction scores out of 10 for each statement ImportanceSatisfaction Bases exclude 'don’t know' responses. * = participant/club member only question

31. 31 Key: % of respondents on a scale of 1-10 rating: Base Partic- ipant Club member All Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 824426387 Top 8-10Middle 5-7Bottom 1-4 823425386826427387823426385 Satisfaction with release and diversion from everyday life The opportunities the sport gave me to relieve stress, unwind and get away from my everyday routine Feeling better about myself having taken part in my sport The buzz/sense of exhilaration I got from doing my sport The opportunities I had to challenge myself through my sport Not applicable Partic- ipant Club member AllPartic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

32. 32 Taking everything about release and diversion from everyday life into account, how satisfied would you say you are with this aspect of your sport? Key: % of respondents on a scale of 1-10 rating: Base Partic- ipant Club member All Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 818421385 Top 8-10Middle 5-7Bottom 1-4 Satisfaction with release and diversion from everyday life Not applicable Bases exclude 'don’t know' responses. * = participant/club member only question

33. 33 Domain: Social Aspects

34. Top areas to focus on: Social aspects KEY Medium impact areas High impact areas Low impact areas The opportunities for me to socialise through my sport That I could participate in my sport without feeling embarrassed or awkward That I could participate in my sport in an environment that was not threatening or intimidating That I could participate in my sport with people who respect the rules and spirit of the sport The opportunities the sport gave me to feel part of a wider group or team That I could participate in my sport in a way that respects my cultural and/or religious beliefs Attributes which have the most impact on overall satisfaction with the domain Climbing/Mountaineering Attributes which have the least impact on overall satisfaction with the domain Climbing/Mountaineering

35. 35 Importance and satisfaction of domains: Social Aspects Average importance and satisfaction scores out of 10 for each statement ImportanceSatisfaction Bases exclude 'don’t know' responses. * = participant/club member only question

36. 36 Key: % of respondents on a scale of 1-10 rating: Base Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 816418386 Top 8-10Middle 5-7Bottom 1-4 816420384820421387799411377 Satisfaction with social aspects The opportunities for me to socialise through my sport The opportunities the sport gave me to feel part of a wider group or team That I could participate in my sport without feeling embarrassed or awkward That I could participate in my sport in a way that respects my cultural and/or religious beliefs Not applicable Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

37. 37 Taking everything about social aspects into account, how satisfied would you say you are with this aspect of your sport? Key: % of respondents on a scale of 1-10 rating: Base Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 815417386 Top 8-10Middle 5-7Bottom 1-4 816421383783400372 Satisfaction with social aspects That I could participate in my sport with people who respect the rules and spirit of the sport That I could participate in my sport in an environment that was not threatening or intimidating Not applicable Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

38. 38 Domain: People and staff involved in organising your sport

39. 39 Importance and satisfaction of domains: People and staff involved in organising your sport Average importance and satisfaction scores out of 10 for each statement ImportanceSatisfaction Bases exclude 'don’t know' responses. * = participant/club member only question

40. 40 Key: % of respondents on a scale of 1-10 rating: Base Partic- ipant Club member All Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 819421387 Top 8-10Middle 5-7Bottom 1-4 816420384801415375812418382 How welcoming the people were at the places in which I took part in my sport How welcome I was made to feel by the people who organise or run my sport The competence and commitment of the volunteers I came into contact with in my sport Satisfaction with people and staff involved in organising your sport The competence of the paid professional staff I came into contact with in my sport Not applicable Partic- ipant Club member AllPartic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

41. 41 Taking everything about people and staff involved in organising your sport into account, how satisfied would you say you are with this aspect of your sport? Key: % of respondents on a scale of 1-10 rating: Base Partic- ipant Club member All Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 763403349 Top 8-10Middle 5-7Bottom 1-4 Partic- ipant Club member All 691338342 Satisfaction with people and staff involved in organising your sport The attitude towards families and young people in my sport Not applicable Bases exclude 'don’t know' responses. * = participant/club member only question

42. 42 Domain: Ease of participating in your sport

43. Top areas to focus on: Ease of participating The ease with which I could balance my sporting, work, family or education commitments KEY Medium impact areas High impact areas Low impact areas The time it took me to get to the places where I participated/compete in my sport Being able to participate/compete in my sport at a time that was convenient to me Being able to take part in my sport without being interrupted or disturbed by other sports participants The ease of making a booking when I participated in my sport e.g. booking a facility or sporting venue Being able to take part in my sport at places that were not overcrowded Being able to take part in my sport without being interrupted or disturbed by members of the public The commitment and punctuality of other people within my sport Being able to train in my sport at a time that was convenient to me The time it took me to get to the places where I train or receive coaching in my sport Attributes which have the most impact on overall satisfaction with the domain Climbing/Mountaineering Attributes which have the least impact on overall satisfaction with the domain Climbing/Mountaineering

44. 44 Importance and satisfaction of domains: Ease of participating in your sport Average importance and satisfaction scores out of 10 for each statement ImportanceSatisfaction Bases exclude 'don’t know' responses. * = participant/club member only question

45. 45 Key: % of respondents on a scale of 1-10 rating: Base Partic- ipant Club member All Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 822423387 Top 8-10Middle 5-7Bottom 1-4 814420384821424386 Satisfaction with ease of participating in your sport The ease with which I could balance my sporting, work, family or education commitments The ease of making a booking when I participated in my sport (e.g. booking a facility or sporting venue) Being able to compete/participate in my sport at a time that was convenient to me Not applicable The time it took me to get to the places where I participated/compete in my sport 823424387 Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

46. 46 Key: % of respondents on a scale of 1-10 rating: Base Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 822424386 Top 8-10Middle 5-7Bottom 1-4 818422386822423387 Satisfaction with ease of participating in your sport Being able to take part in my sport without being interrupted or disturbed by other sports participants Being able to take part in my sport without being interrupted or disturbed by members of the public Being able to take part in my sport at places that were not overcrowded The commitment and punctuality of other people within my sport* 798415383 Not applicable Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

47. 47 Key: % of respondents on a scale of 1-10 rating: Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience Top 8-10Middle 5-7Bottom 1-4 Satisfaction with ease of participating in your sport Taking everything about the ease of participating in your sport into account, how satisfied would you say you are with this aspect of your sport? 802414376 Not applicable Partic- ipant Club member All Base Bases exclude 'don’t know' responses. * = participant/club member only question

48. 48 Domain: Facilities and playing environment

49. Top areas to focus on: Facilities and environment The quality of the natural environment or surroundings where I took part in my sport The quality of the surfaces where I took part in my sport The quality of the equipment available to me at the place where I usually took part in my sport The design and look of the buildings where I took part in my sport The safety of the places where I took part in my sport The quality of the non sport facilities where I took part in my sport e.g. changing, catering, parking The cleanliness of the facilities where I took part in my sport The quality of the lighting where I took part in my sport How well the places where I participated cater for people with a disability The heating and ventilation where I took part in my sport The availability of high quality child care facilities and services where I took part in my sport The facilities where I train are at an appropriate standard for my performance level KEY Medium impact areas High impact areas Low impact areas Attributes which have the most impact on overall satisfaction with the domain Climbing/Mountaineering Attributes which have the least impact on overall satisfaction with the domain Climbing/Mountaineering

50. 50 Importance and satisfaction of domains: Facilities and playing environment Average importance and satisfaction scores out of 10 for each statement ImportanceSatisfaction Bases exclude 'don’t know' responses. * = participant/club member only question

51. 51 Key: % of respondents on a scale of 1-10 rating: Base Partic- ipant Club member All Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 811416384 Top 8-10Middle 5-7Bottom 1-4 815419384 Satisfaction with facilities and playing environment The design and look of the buildings where I took part in my sport The quality of the surfaces where I took part in my sport Not applicable Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question 818420386812415387 The quality of the lighting where I took part in my sport The heating and ventilation where I took part in my sport Partic- ipant Club member All Partic- ipant Club member All

52. 52 Key: % of respondents on a scale of 1-10 rating: Base Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience Top 8-10Middle 5-7Bottom 1-4 817422383814420383 Satisfaction with facilities and playing environment The quality of the natural environment or surroundings where I took part in my sport The quality of the equipment available to me at the place where I usually took part in my sport Not applicable Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question 820421387811418381 The quality of the non sport facilities where I took part in my sport (e.g. changing, catering, parking) The cleanliness of the facilities where I took part in my sport Partic- ipant Club member All Partic- ipant Club member All

53. 53 Key: % of respondents on a scale of 1-10 rating: Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience Top 8-10Middle 5-7Bottom 1-4 725381335815418385 Satisfaction with facilities and playing environment The availability of high quality child care facilities and services where I took part in my sport The safety of the places where I took part in my sport Not applicable Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question Base Taking everything about facilities and playing environment into account, how satisfied would you say you are with this aspect of your sport? Base 634343281703350343 How well the places where I participated cater for people with a disability Partic- ipant Club member All Partic- ipant Club member All

54. 54 Domain: Coaching

55. Top areas to focus on: Coaching The opportunities to receive coaching from an instructor or coach The technical competence of the coach/coaches The coaching I received suited my ability Improvements I have made in my performance in the sport from having received coaching The feedback I received from my coach/coaches was motivating and encouraging An increased enjoyment in participating in my sport from having received coaching The coaches' ability to understand and respond to my particular needs The level of influence I have over the structure and content of my training My coach/coaches showed me respect and treated me fairly That I have a personalised programme with clear goals, targets and priorities KEY Medium impact areas High impact areas Low impact areas Attributes which have the most impact on overall satisfaction with the domain Climbing/Mountaineering Attributes which have the least impact on overall satisfaction with the domain Climbing/Mountaineering The working relationship I have with my coach/coaches Access to a well balanced programme of coaching and technical development, fitness & conditioning, competition opportunities, sports science & lifestyle support

56. 56 Importance and satisfaction of domains: Coaching Average importance and satisfaction scores out of 10 for each statement ImportanceSatisfaction Bases exclude 'don’t know' responses. * = participant/club member only question

57. 57 Key: % of respondents on a scale of 1-10 rating: Base Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 799412375 Top 8-10Middle 5-7Bottom 1-4 817420385810418380815420383 Satisfaction with coaching The opportunities to receive coaching from an instructor or coach The coaching I received suited my ability The technical competence of the coach/coaches The coaches’ ability to understand and respond to my particular needs Not applicable Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

58. 58 Key: % of respondents on a scale of 1-10 rating: Base Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience Top 8-10Middle 5-7Bottom 1-4 Satisfaction with coaching Improvements I have made in my performance in the sport from having received coaching An increased enjoyment in participating in my sport from having received coaching* The feedback I received from my coach/coaches was motivating and encouraging 811415384818421385805420385 Not applicable Taking everything about coaching into account, how satisfied would you say you are with this aspect of your sport? 370192167 Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

59. 59 Domain: Officials

60. 60 Importance and satisfaction of domains: Officials Average importance and satisfaction scores out of 10 for each statement ImportanceSatisfaction Bases exclude 'don’t know' responses. * = participant/club member only question

61. 61 Key: % of respondents on a scale of 1-10 rating: Base Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 784401372 Top 8-10Middle 5-7Bottom 1-4 794408374795406377269155103 Satisfaction with officials Taking everything about officials in your sport into account, how satisfied would you say you are with this aspect of your sport? The availability of qualified officials when I competed in my sport The knowledge and application of the rules demonstrated by qualified officials The level of respect the officials received from participants when I competed in my sport Not applicable Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

62. 62 Domain: Value for money

63. Top areas to focus on: Value for money The value for money from the clothing and equipment I purchased to take part in my sport The value for money of the non sport facilities where I took part in my sport e.g. changing, catering, parking The value for money of booking/venue/facility fees where I took part in my sport The value for money of the coaching I received The value for money I got from the cost of my club membership The value for money I got from the equipment I hired to take part in my sport The funding opportunities available to me or my club from sponsors The financial cost to me and/or my family to support my involvement in my sport KEY Medium impact areas High impact areas Low impact areas Attributes which have the most impact on overall satisfaction with the domain Climbing/Mountaineering Attributes which have the least impact on overall satisfaction with the domain Climbing/Mountaineering

64. 64 Importance and satisfaction of domains: Value for money Average importance and satisfaction scores out of 10 for each statement ImportanceSatisfaction Bases exclude 'don’t know' responses. * = participant/club member only question

65. 65 Key: % of respondents on a scale of 1-10 rating: Base Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 812420381 Top 8-10Middle 5-7Bottom 1-4 822424387823424387818422384 Satisfaction with value for money The value for money of the non sport facilities where I took part in my sport (e.g. changing, catering, parking) The value from money I got from the cost of my club membership The value for money from the clothing and equipment I purchased to take part in the sport The value for money I got from the equipment I hired to take part in my sport Not applicable Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

66. 66 Key: % of respondents on a scale of 1-10 rating: Base Q. Again looking back over the last 12 months, and in particular the period when you participated in Climbing/Mountaineering, please can you rate your satisfaction with your sporting experience 812418383 Top 8-10Middle 5-7Bottom 1-4 Satisfaction with value for money The value for money of the coaching I received Not applicable 806420386 The value for money of booking/venue/facility fees where I took part in my sport* Partic- ipant Club member All Partic- ipant Club member All 783395377 Taking everything about value for money into account, how satisfied would you say you are with this aspect of your sport? Partic- ipant Club member All Bases exclude 'don’t know' responses. * = participant/club member only question

67. 67 Additional data

68. 68 Previous participation % Increased % Same % Decreased Q. Over the last 12 months would you say that your participation in Climbing/Mountaineering has increased or decreased? Bases exclude 'don’t know' 27 2009 28 25 30 34 43 41 % Increased % Same % Decreased

69. 69 Future participation Q. Looking over the next 12 months do you expect to play more or less Climbing/Mountaineering than you did in the last 12 months? % More % Same % Less Bases exclude 'don’t know' 2009 % More % Same % Less 5 6 4 31 30 36 64 61

70. 70 Once a month Once a week (4 days)Twice a week (8 days) 3 times a week (12 days) 6 times a week (24 days) Every day (28 days) Q. Thinking particularly about a typical month in the Climbing/Mountaineering season, on how many days in a four week (28 day) period do you participate in, or train for your sport? Frequency of participation 5 times a week (20 days)4 times a week (16 days) 2-3 days a month (2-3 days) Number of participants at each level: All respondents (827), General participants (428), Affiliated club members (387) Less than once a month

71. 71 25 - 34 Age 14 - 1516 - 2435 - 4445 - 5455 - 6465+ Number of participants at each level: All respondents (827), General participants (428), Affiliated club members (387)

72. 72 Gender All Participant Club member Male Female Number of participants at each level: All respondents (827), General participants (428), Affiliated club members (387)

73. 73 Ethnicity WhiteMixedAsianBlackChinese Number of participants at each level: All respondents (808), General participants (417), Affiliated club members (380)

74. 74 Region Number of participants at each level: All respondents (827), General participants (428), Affiliated club members (387) Yorkshire and Humber South WestSouth East North East/Merseyside East East Midlands Q. Which area do you live in? London North East West Midlands None of these

75. 75 Affiliated club member % Yes % No % Don’t know All Participant Club member Q. Are you a member of a British Mountaineering Council affiliated Climbing/Mountaineering club? Number of participants at each level: All respondents (827), General participants (428), Affiliated club members (387)

76. 76 Individual affiliation % Yes % No % Don’t know All Participant Q. Are you an affiliated member of your sport’s National Governing Body, British Mountaineering Council? Number of participants at each level: All respondents (827), General participants (428), Affiliated club members (387) Club member

77. 77 Climbing/Mountaineering specific questions

78. Most important functions of the British Mountaineering Council Q Which two or three things from the list below do you consider to be the most important functions of the British Mountaineering Council? All 2009 (%) Providing Insurance services (travel insurance 3rd party liability personal accident) Providing technical information and advice on safety, skills and good practice Supporting young people and new participants in the sport Other Representing members’ interests to Government Improving access to the cliffs and mountains Promoting nature conservation Organising events including climbing competitions 77 55 52 39 24 9 4 Number of participants at each level: Mountaineering overall (388), affiliated club members (376) Asked of affiliated club members and talent pool members only AllClub member

79. View of the British Mountaineering Council Q Which of these statements most closely matches your overall opinion of the British Mountaineering Council? I feel the BMC provides good value for money Don’t know I am satisfied with the BMC’s work I am very satisfied with the BMC’s work I am not satisfied with the BMC’s work I feel the BMC provides reasonable value for money 38 30 5 15 11 2 Number of participants at each level: Mountaineering overall (388), affiliated club members (376) Asked of affiliated club members and talent pool members only All 2009 (%) AllClub member

80. Priorities for British Mountaineering Council Q The British Mountaineering Council is the National Representative Body for climbers and mountaineers in England and Wales. Looking at the list below, which 2 or 3 things do you think should be its main priorities? All participants Supporting young people and new participants in the sport Other Don’t know Representing mountaineers’ interests to the Government Working to improve access to the cliffs and mountains Providing Insurance services for climbers and mountaineers Providing information and technical advice on mountaineering Asked of general participants only (424) 72 60 52 51 35 3 6 2009 (%)

81. 81 Climbing / Mountaineering - Disciplines Q Thinking about your sport, please state which disciplines you participate in: Main % Number of participants at each level: climbing/mountaineering overall (827), General participants (428), affiliated club members (387) Climbing Wall climbing – indoors (lead & bouldering 15 Rock climbing – outdoors (sport & traditional) 16 Bouldering - outdoors3 Hillwalking Fellwalking / Hillwalking53 Scrambling3 Trekking abroad3

82. 82 Q Thinking about your sport, please state which disciplines you participate in: Main % Number of participants at each level: climbing/mountaineering overall (827), General participants (428), affiliated club members (387) Mountaineering Alpine mountaineering2 Scottish Winter mountaineering2 Via Ferrata0 Ski mountaineering1 Other2 Climbing / Mountaineering - Disciplines

83. 83 For further information contact: Your NGB Relationship Manager at Sport England. Or nick.rowe@sportengland.org or guy.hannan@sportengland.orgick.rowe@sportengland.orgguy.hannan@sportengland.org in the Research Team Or simon.sketchley@ipsos.comsimon.sketchley@ipsos.com, kate.bewick@ipsos.com orkate.bewick@ipsos.com laura.mcgowan@ipsos.comlaura.mcgowan@ipsos.com at Ipsos MORI