1. ( 1 of 12 ) Chapter 5 Groups and Organizations

2. ( 2 of 12 ) Aggregate –Same place, same time –Little in common Category –Similar characteristics –Do not have to know one another or be in the same place Primary and secondary groups Ingroups (identity) and outgroups (hostility) Reference Groups –Influences behaviors and attitudes –Actual membership is not necessary Types of Groups

3. ( 3 of 12 ) Instrumental –Task-oriented –Goal-focused –Cooperative work Expressive –Emotional needs –Self-expression –Support Group Characteristics & Dynamics Purpose of Groups

4. ( 4 of 12 ) Small group –Dyad –Triad –Coalition An alliance formed to reach a shared goal Absolute size versus relative size Group Size

5. ( 5 of 12 ) Instrumental and Expressive Leadership Styles –Authoritarian (dictatorial management style) –Democratic (participatory management style) –Laissez-faire Group Leadership

6. ( 6 of 12 ) Group Conformity Conformity – maintaining or changing Asch’s Research 1 2 3 Conclusion: People often go along with the group, in order to avoid ridicule and ostracism. “Compliance”  approval

7. ( 7 of 12 ) Milgrams’s Research Obedience is a form of compliance in which people follow direct orders from someone in a position of authority

8. ( 8 of 12 ) Research Results

9. ( 9 of 12 ) The process by which members of a cohesive group arrive at a decision that many individual members privately believe is unwise. Groupthink

10. ( 10 of 12 ) Normative Coercive Utilitarian Bureaucracy –Ideal Type –Shortcomings of Bureaucracies Formal Organizations Division of Labor Hierarchy of Authority Rules and Regulations Qualifications-based Employment Impersonality

11. ( 11 of 12 ) VP Operations. CEO VP Finance Executive Assistant Jr. Analyst. Analyst. Sr. Analyst. Analyst. Administrati ve Assistant Analyst. Hierarchy of Authority

12. ( 12 of 12 ) The Bureaucratic Personality “Following procedures is more important than doing the job right” C. Wright Mills “Cheerful Robots”