1. Connect and share in real-tinme. Add a ‘follow’ Add a ‘follow’ for Customer Service in Real-time.

2. Connect and share in real-tinme. Add a ‘follow’ What is a Twitter Page? It’s an information network that brings people closer to what’s important to them. Launched in 2006 200 million active users generating 340 million Tweets a day Described as the ‘SMS’ of the Internet You can add a ‘follow’ button to your Website so customers can continue to follow your brand without being on your actual site What? Why?Getting started LinkMaintainConclusion

3. Connect and share in real-tinme. Add a ‘follow’ What Twitter can do for you? Search Engines use social media signals such as Retweets and Links on public Twitter Pages as metrics towards your site Authority. What? Why?Getting started LinkMaintainConclusion

4. Connect and share in real-tinme. Add a ‘follow’ Why use Twitter? Boost online marketing performance. Think of a ‘follow’ as an endoresement for businesses with compelling conversations From brand lift to CRM to direct sales, Twitter offers businesses an easy way to reach an engaged audience Build trust – potential customers look favourably on brands if they see that their friends follow and retweet them What? Why?Getting started LinkMaintainConclusion

5. Connect and share in real-tinme. Add a ‘follow’ Get started with Twitter. In only 3 steps. 1.Create a Twitter Account 2.Add a link to your Twitter Page on your Website to encourage customers to ‘follow’ and ‘tweet’ you 3.For further integration, include a site Widget to create a live stream of your Tweets on your site What? Why?Getting started LinkMaintainConclusion

6. Connect and share in real-tinme. Add a ‘follow’ This is how your page could look. What? Why?Getting started LinkMaintainConclusion

7. Connect and share in real-tinme. Add a ‘follow’ Best Practices. Build following, reputation and trust. Share – Give a glimpse into your business and the latest info Listen – Monitor the comments about your company and brand Ask – Ask questions of your followers and show you listen Respond – Respond to compliments and feedback Reward – Tweet updates about offers, discounts and deals Demonstrate – Show wider leadership and know-how with links to reference articles on industry Find Champions – Retweet / reply to tweets posted by followers Establish Voice – Use a direct, genuine and likeable tone as you tweet and think about how you appear to your followers What? Why?Getting started LinkMaintainConclusion

8. Connect and share in real-tinme. Add a ‘follow’ Twitter on the Go. Engaging ways to connect on Mobile 1. Fast Follow an account from a phone without creating a Twitter account 2. Receive Notifications and text message updates when your account tweets 3. Tweet from anywhere to stay connected to your followers using official apps for Android, iPhone, iPad, Windows and Blackberry phones What? Why?Getting started LinkMaintainConclusion

9. Connect and share in real-tinme. Add a ‘follow’ And finally... Twitter helps improve conversion rates and SEO results for Businesses. Participate in Social Media Communities Provides an engaging user experience Offers unique and differentiated content Builds your brand What? Why?Getting started LinkMaintainConclusion

10. Connect and share in real-tinme. Add a ‘follow’ Thank you. If you have any queries or would like help setting up Twitter please contact: [xxxx] www.[xxxx].com.au info@[xxxx].com.au