1. Automotive Repair Web Quest By Phillip Helmer Fall 2012

2. Introduction  Automotive Technology is an ever growing business  The industry is changing and in desperate need of technicians who can change with it

3. Industry  Automotive Technicians need to be able to diagnose complex problems and understand how systems interact with each other

4. Task  You will be given a repair order with a customer complaint  It will be your job to find the diagnostic and repair steps to be followed

5. Process  You will need to gather to following information from your repair order: Year of Vehicle Year of Vehicle Make of Vehicle Make of Vehicle Model of Vehicle Model of Vehicle Engine Size Engine Size VIN Number VIN Number Customer Complaint Customer Complaint

6. Process, Cont.  You will then use the Automotive Online Repair Manual: www.ondemand5.com www.ondemand5.com www.ondemand5.com  This website has replaced thousands of paper manuals with an online database See me for log on information See me for log on information

7. Process, final  Using the online database you will: Locate diagnostic flow chart that will be used to diagnose the cause of the customer complaint found on your repair order Locate diagnostic flow chart that will be used to diagnose the cause of the customer complaint found on your repair order List safety guidelines that will need to be followed List safety guidelines that will need to be followed Estimated cost of repair Estimated cost of repair

8. Evaluation  You will be evaluated based on the following criteria: Did you obtain the correct information? Did you obtain the correct information? Do you understand the steps needed for diagnosis? Do you understand the steps needed for diagnosis? Is your diagnosis correct? Is your diagnosis correct? Is the estimate accurate? Is the estimate accurate?

9. Why is this important?  The automotive industry is rapidly changing and technicians can no longer rely on past experience to repair vehicles  These exercise has helped you hone diagnostic skills that will be valuable throughout your career!