2.  To implement successfully, managers must complete a number of activities designed to channel employees efforts in the right direction  Effective communication- managers must be able to communicate plans and directions, gather feedback from employees, and identify and resolve communication problems  Managers must use formal and informal communications

3.  Employee motivation- a set of factors that influence an individual’s actions toward accomplishing a goal  Internal motivation comes from the person’s beliefs, feelings, and attitudes that influence the person’s actions  External motivation comes from rewards and punishments supplied by other people

4.  Work teams- is a group of individuals who cooperate to achieve a common goal  Operations management- managers are responsible for ensuring that facilities, equipment, materials, and supplies are available and in good operating order so employees can perform their work  Managers must also hire new employees, monitor work schedules, and communicate policies and procedures

5.  Motivation Theories  Maslow’s Hierarchy of needs  McClelland’s Achievement Theory  Herzberg’s Two-Factor Theory

6.  Physiological needs- are things required to sustain life  Security needs- involve making sure you and those you care about are safe and free from harm  Social needs- need to belong and interact with others  Esteem- the need for recognition and respect from others  Self-actualization- the need to grow emotionally, intellectually, and to achieve your full potential

7.  Achievement need- take personal responsibility for their own work and set personal goals  Affiliation need- concerned about their relationships with others and work to get along well and fit in with a group  Power need- want to influence and control others and be responsible for a group’s activities

8.  Hygiene factors- are job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. i.e., amount of pay, benefits, working conditions and rules  Motivators- are factors that increase job satisfaction. i.e., challenging work, recognition, achievement, and personal development

9.  Managing is a continuous process  Organizing deals with obtaining and arranging resources so the goals can be met  Controlling is determining whether goals are being met and what actions to take if performance falls short of goals  Managers are always searching for information that could provide feedback to the company’s position  Employee absences have increased by 3% this year  Maintenance costs are down an average of $150 per vehicle  An average of 16 additional employees per month are enrolling in the company’s wellness program

10.  Controlling includes 3 basic steps:  Establishing standards for each of the company’s goals  Measuring and comparing performance against the established standards to see if performance met goals  Taking corrective action when performance falls short of the standards  (Blanket example in text)

11.  Quantity – established the expected amount of work to be completed  Quality- describes expected consistency in production or performance  Time- the amount of time it takes to complete an activity has an effect on costs, quality and quantity of work  Cost- wasting material or taking more time than necessary to perform a task adds to the cost of doing business

12.  JIT inventory controls- is a method of inventory control in which the company maintains very small inventories and obtains materials just in time for use  Credit- businesses must develop credit policies to reduce the amount of losses from credit sales  Theft-