1. 1.02 Factors that affect communication 1.02 Factors that affect communication

2. Factors that affect communication 1.02 Understand effective communication 2 Influences

3. Factors that affect communication 1.02 Understand effective communication 3

4. Influences  Influences can be positive or negative.  Positive influences cause the parties involved to: Show interest and concern. Show interest and concern. Exchange worthwhile information. Exchange worthwhile information. Positive communication can lead to effective healthcare professionals Positive communication can lead to effective healthcare professionals 1.02 Understand effective communication4

5. Influences  Negative influences can cause parties to: Show disinterest or lack of concern Show disinterest or lack of concern Cause a breakdown in the communication model. Cause a breakdown in the communication model. 1.02 Understand effective communication5

6. Prejudices/Negative  Prejudices – Bias, opinions, stereotypes.  Affect how people feel about others and relate to others  Feelings affect communications  Example: Bias toward lazy people 1.02 Understand effective communication6

7. Factors that affect communication 1.02 Understand effective communication 7

8. Frustrations/Emotions  Frustrations – Impatience, anger, annoyance.  Emotions affect communication  Take time to analyze emotions and be responsible for own behavior 1.02 Understand effective communication8

9. Factors that affect communication 1.02 Understand effective communication 9

10. Life Experiences  Life Experiences – Shared Experiences.  Common interests and hobbies increase shared experiences  Most effective communication based on shared experiences  Fewer shared life experiences when there are wide age differences between the healthcare professional and patient 1.02 Understand effective communication10

11. Sender Message Receiver Barriers to Communication 1.02 Understand effective communication 11 Barriers Feedback Absent or Distorted Barriers make it difficult to: send a clear message understand message being sent provide appropriate feedback

12. Barriers to Communication 1.02 Understand effective communication 12 Barriers to Communication

13. Factors that Effect Communication: Barriers 1.02 Understand effective communication 13 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change

14. Personal Barriers  Emotions & Attitudes – if you are emotionally attached to someone who is upset (child, parent, friend) clarity is difficult at times  Resistance to change  Preconceptions  Prejudices & Personality  Labeling - “Lazy”, “Mean” 1.02 Understand effective communication14

15. Factors that Effect Communication: Barriers 1.02 Understand effective communication 15 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory impairment Speech impairment

16. Physical Barriers  Sensory Impairment – Deafness, Blindness  Cognitive Impairment – Memory deficits, perceptual problems, problem solving impairments, emotional problems; chemically impaired  Physical Challenges- Speech Impairments, wheelchair-bound, no phone, no transportation 1.02 Understand effective communication16

17. Factors that Effect Communication: Barriers 1.02 Understand effective communication 17 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory impairment Speech impairment Cultural Language differences Health practices and beliefs Religions

18. Cultural Barriers  Language differences  Health practices and beliefs  Religions  Diversity in race, gender, age, ethnicity, socioeconomic status, occupation, health status, religion, or sexual orientation 1.02 Understand effective communication18

19. Factors that Effect Communication: Barriers 1.02 Understand effective communication 19 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory Impairment Speech impairment Cultural Language differences Health practices and beliefs Religions Environmental Activity level Comfort level Noise Physical arrangement Time

20. Environmental Barriers  Noise & Activity Level  Time: time of day OR amount of time  Physical Arrangement & Comfort Level  Talking too Fast – Delivering the message too fast 1.02 Understand effective communication20