1. Welcome to MT302 Organizational Behavior Professor Rhonda Shannon Unit 2 Seminar – Individual Behavior, Diversity, Attitudes & Job Satisfaction This seminar is being recorded

2. How To Do Well In Class Discussion: Post early: Your Initial Post must be made no later than Saturday, midnight EST. The earlier the better! Posts must be made on at least 3 different days. This is expected to be an on-going discussion! Respond to at least two classmates or me! Be sure your Initial Discussion Post is at least 100 words in length Apply the language and concepts from your readings in your responses Interpret your own knowledge in terms of the course – personal experience is great, but apply your reading to it Check out the key terms at the end of each unit – try to incorporate them Use web based research where appropriate to make a point. If you use referenced material, this must be correctly cited. Use material from previous units to link concepts Be thoughtful, thorough, and substantive. The posts should address the Discussion questions or topics. Check frequently to see if anyone has asked questions Spell Check your posts ! Proper grammar and punctuation are required. Pay attention to the rubric in your syllabus

3. Your Third Weekly Activity Homework Assignments! Exercises may consist of answering questions in a text chapter, writing a paper, or completing some other assignment. Exercises are usually performed offline. Unit 1 has a template to use please download from Doc Sharing Proof, proof, proof – grammar and spelling matter. Apply the concepts and language of the course Answer all the questions in terms of the key concepts of that unit Additional research may be used. Assignments are due by Tuesday Midnight EST. Is everyone clear on how to use the Dropbox? If something is confusing, please check with your professor.

5. How To Do Well In Homework Assignments Be sure your response adequately answers the assignment question (s). Be sure your Homework Assignment is well-written without spelling errors and using complete sentences. Be sure your assignment is submitted to the correct Dropbox as an attachment in MS Word (.doc) format.

6. Weekly Feedback Each Week, I will read every Class Discussion Post and every Homework Assignment you submit and I will submit feedback on your work along with the grade points earned. Your Homework Assignments will receive my comments in blue print directly on your paper and then returned to you in the Dropbox. It is critical that you read my feedback on your work!

7. Your Miscellaneous Required Weekly Activity Quizzes Quizzes will be in Units 2-8 10 questions; multiple choice/true & false Time; 2 hours to complete Grades posted following Tuesday

8. Final Project – Unit 9 Template on doc sharing Submit your Word document paper with title page and references in APA format to the dropbox before the end of Unit 9. Feedback from your instructor is critical as you are working on this Final Project. Do not hesitate to ask for help.

9. Rubrics Four Sets of Grading Rubrics will be used in this class: 1.The Seminar Rubric 2.The Alternate Seminar Rubric 3.The Class Discussion Rubric 4.The Homework Assignment Rubric

10. Seminars Grading – SBAM rubric

11. Alternate Assignment

12. Class Discussion Rubric The following factors make up your Class Discussion Grade: (a) Quality: (40%): All assigned discussion questions were answered completely Posts were on topic and unique in content All posts demonstrated analysis of the topic (b) Participation: (30%): Initial post no later than Saturday, midnight EST Posts made to each discussion question on at least 3 different days The original post to be no less than 100 words (c) Clarity & Organization (20%): Posts were organized and logical No spelling or grammatical errors References were used and cited properly (If appropriate) (d) Professional & Netiquette (10%): Respect and consideration toward peers/instructors Appropriate language Professional use of abbreviations and acronyms

13. Assignment/Project Rubric The Project Grading Rubric in your syllabus will be used to grade Homework Assignments. To Summarize: Content, Focus, and use of the test and research = 50% Analysis and critical thinking = 30% Writing style and grammar = 20%

14. Class Seminars Fun and helpful Opportunity to ask questions Opportunity to interact with classmates You can review the recording if you are unable to attend Go to the KHE link as you did to enter this Seminar and choose “History.” Choose the date of the Seminar you would like to review and click on it. I will also post my PowerPoint and my notes in doc sharing as well as sending everyone those files in an email. I will send them out after seminar. Seminar Participation is graded (15 points) I am always in the seminar a few minutes before it begins if you want to chat. After the seminar begins, please limit discussion to the seminar topics. If you enter after the seminar has begun or leave before it is over please enter and exit so as not to interrupt the seminar in progress.

15. What to do if you cannot attend Seminar It is to your benefit to attend the weekly seminars at the scheduled times. If you are unable to attend the seminar you must listen to the archived seminar and complete an alternative assignment. After listening to the archived seminar you must write a paper which must be a minimum of 2 pages and no more than 3 pages in length. It will be double-spaced and in APA format. This paper must address the following topics: 1. What are the main concepts covered in this unit? 2. Discuss how you can apply this information to your job or one you want to obtain? Use examples in your explanation. Once completed, submit the paper to the Drop box.

16. Any questions ?

17. What is Organizational Behavior?

18. A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.

19. 4 Disciplines that Contribute to OB Psychology Social psychology Sociology Anthropology See Exhibit 1-3 on page 13

20. Challenges and Opportunities for OB Responding to Economic Pressures Responding to Globalization Managing Workforce Diversity Improving Customer Service Improving People Skills Stimulating Innovation and Change Coping with “Temporariness” See more in the chapter

21. Basic OB Model, Stage I Individual Level Group Level Organization systems level

23. I will now answer any outstanding questions f or Unit 1 Seminar!

24. Unit 2 Agenda General Questions and Announcements Introduction Discuss Diversity in Organizations Discuss the relationship between attitudes and behavior Describe what managers can do to increase employee job satisfaction Recap of Today’s Seminar and Unit What is new for next week

25. Unit 2 Outcomes During this unit we will: 1.Explain why reinforcement is more effective than punishment 2.Discuss the relationship between attitudes and behavior 3.Describe what managers can do to increase employee job satisfaction 4.Identify how organizations manage diversity effectively

26. How would you define diversity in an organization?

27. Diversity is:

28. How would you use diversity to boost the organization’s performance?

29. How would you define Attitude?

30. An Attitude is: A feeling, belief, or opinion of approval or disapproval towards something.

31. 3 dimensions of attitude assessment Affect (feelings) Cognition (thoughts) Behavior (intentions)

32. What are the Major Job Attitudes? Job Satisfaction Job Involvement Psychological Empowerment Organizational Commitment Employee Engagement Perceived Organizational Support

33. What is Job Satisfaction?

34. Job Satisfaction is: A positive feeling about a job resulting from an evaluation of its characteristics.

36. What can managers do to ensure employees are satisfied?

37. Employee Responses to Dissatisfaction Exit Behavior directed toward leaving the organizationBehavior directed toward leaving the organizationVoice Active and constructive attempts to improve conditionsActive and constructive attempts to improve conditions Neglect Allowing conditions to worsenAllowing conditions to worsenLoyalty Passively waiting for conditions to improvePassively waiting for conditions to improve See E X H I B I T 3–4 Active Passive ConstructiveDestructive Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

38. Outcomes of Job Satisfaction Job Performance Organizational Citizenship Behaviors Customer Satisfaction Absenteeism Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

39. Are you satisfied with your job? Why or why not? What could be done to improve your job satisfaction?

40. Recap of Today’s Seminar and Unit Job Attitude Job Satisfaction Items due this week are: Discussion (30 points) Assignment (50 points) Quiz (30 points)

41. Next Week: Unit 3 – Personality, Values, Perception and Decision Making

42. Any questions ?

43. Instructor Contact Information Professor Rhonda Shannon. MBA (Eastern Time Zone) Email: rshannon@kaplan.edu Phone: (317) 885-0469 Cell: (317) 690-9917 Please don’t hesitate to email or call me if you have questions.

44. Reminders There are many resources that Kaplan offers beyond the class experience. You can attend school meetings, seminars and presentations as well as visiting the online library and the writing center. Take advantage of the extra help in areas where you need it. Also, don’t forget I will be posting my PowerPoint out on doc sharing and will also be emailing you it as well. You are always welcome to listen to the archives after the Seminar.

45. Thanks for attending seminar I look forward to seeing you next week. Everyone have a great night! Quote for the night: “Any fact facing us is not as important as our attitude toward it, for that determines our success or failure. - Norman Vincent Peale