1. Harris County Office of Homeland Security & Emergency Management Volunteer Reception Center

2. The Pentagon

3. Bridge 9340 - Minneapolis

4. Texas Weather

5. When it happens, they will come…

6. ……. to the Volunteer Reception Center Good plans lead to Good decisions

7. PURPOSE OF VRC PLAN To outline: Concept of operations Organizational arrangement Responsibilities for coordination of efforts

8. PURPOSE OF VRC PLAN To provide guidance: In the management of volunteers and establishment of VRCs.

9. CONCEPT OF OPERATIONS Preparedness Response Demobilization

10. PREPAREDNESS Primary agency Supporting agencies

11. PREPAREDNESS Assign positions/roles

12. ROLES VRC Director VRC PIO

13. ROLES VRC Safety VRC Liaison

14. ROLES VRC Logistics VRC Operations

15. PREPAREDNESS Review and update plans

16. PREPAREDNESS Train and exercise staff

17. PREPAREDNESS Facilities

18. FACILITIES Communications

19. FACILITIES Traffic flow

20. FACILITIES Parking Delivery

21. PREPAREDNESS SUPPLIES

22. Choose items that may serve more than one purpose

23. SUPPLIES SIGNS

24. RESPONSE Activation and notification Set up the VRC Register, assign and train volunteers Public information, communication, and phone bank Safety and security of VRC Rehabilitation of staff

25. Activation RESPONSE

26. Notification RESPONSE

27. VRC Set Up

28. Phone Bank Area

29. REGISTER, ASSIGN AND TRAIN VOLUNTEERS Process of registering Orientation Affiliated and non-affiliated Assessment of skills Assignment Safety and assignment training

30. Skill assessment

31. Volunteer Processing Area

32. Volunteer Training Area

33. Training and Safety

34. ID management and credentials

35. SAFETY AND SECURITY Identify any health and safety hazard in or around VRC and take appropriate action Security onsite at all time Prevent prohibited substances, weapons, or alcohol on premises

36. Secure storage

37. Post Evacuation Routes

38. Staff Rehabilitation Hygiene needs of staff Separate area for breaks Food and beverages

39. DEMOBILIZATION Demobilization plan will be in place and the VRC Director in conjunction with Operations will decide when the VRC should close.

40. DEMOBILIZATION VRC Logistics will handle facility closure, supply storage, and rental equipment return.

41. DEMOBILIZATION Debriefing VRC staff and volunteers

42. DEMOBILIZATION Reports

43. Questions?

44. Acknowledgements The VRC Template development and costs were supported by grant funding through Regional Catastrophic Preparedness Grant Program. The template was originally developed through FEMA and further refined by Seattle/Puget Sound Regional Catastrophic Planning Team from which Harris County adapted for this region.

45. Contact Information: Harris County Office of Homeland Security & Emergency Management Carol Manousos Regional Planner Carol.manousos@oem.hctx.net