1. Civil Claims Duty Counsel Program AT A GLANCE Presented by: Cori Ghitter Nelson Osamudiamen At PBLA’s 6th Pro Bono Stakeholders’ Round Table November 22 and 23, 2012

2. Agenda  Background and Program Objective  Pilot Phase of the Program  Client Profile  Role of Program Participants  Logistics  Forms  Policies and Procedures  Results

3. Background and Program Objectives Founding CCDC Partners  Nikki Gershbain – National Coordinator, Pro Bono Students Canada  Gillian Marriott, Q.C. – Pro Bono Law Alberta  Doug Yoshida – Partner, McCarthy Tétrault LLP (Calgary Office)  Pro Bono Students Canada, Calgary Chapter  Provincial Court (Civil Division)  Fraser Milner Casgrain LLP  Gowlings LLP  Borden Ladner Gervais LLP

4. Background and Program Objectives Goals and Model of CCDC Program  Goals  For clients  For students  For lawyers  Model  “Brief services model”  Needs-driven & goal-oriented

5. Pilot Phase of the Program Introduction  October – December 2011  Shift structure  Two days per week (Tuesdays & Fridays)  Two shifts (9:00 am – 12:00 pm and 1:00 pm – 4:00 pm)  Lawyers from participating firms + student volunteer from PBSC

6. Pilot Phase of the Program Findings  Effectiveness of model  Expansion of program  Shift increases  Expansion of CCDC Program to Edmonton

7. Client Profile Overview of the Typical CCDC Client  Have a lack of understanding or knowledge of court rules and procedures  Have difficulty with completing court forms  Lack an understanding of their legal rights and available remedies  Have limited knowledge of applicable case law  Have difficulty with the interpretation and application of relevant legislation

8. Role of Program Participants  Firm Coordinators  Volunteer Duty Counsels  CCDC Program Coordinator  PBSC Student Associates  PBLA Program Assistant  Court Liaisons

9. Logistics  Offices  Participating Firms CalgaryEdmonton Fraser Milner Casgrain LLP McCarthy Tétrault LLP Borden Ladner Gervais LLP Gowlings LLP Norton Rose LLP Bennett Jones LLP Blakes LLP Miller Thomson LLP Fraser Milner Casgrain LLP Ackroyd LLP Miller Thomson LLP Emery Jamieson LLP Field LLP MacPherson Leslie & Tyerman LLP McLennan Rose LLP Parlee McLaws LLP Reynolds Mirth Richards & Farmer LLP

10. Forms  Required forms:  Applications for Assistance  Limited Retainer and Waiver of Liability Form  Daily Report Form  Optional forms:  Client Evaluation Form  Summary Advice Form

11. Policies and Procedures Eligibility for Participation in CCDC Program  Lawyers  Must be in good standing with Law Society of Alberta,  Must be practicing law on a full-time basis, and  Must be employed by one of the participating firms  Articling Students  Supervised by a practicing lawyer who is acting as CCDC Volunteer Duty Counsel, or  Have shadowed a practicing lawyer who is acting as CCDC Volunteer Duty Counsel  Law Students  Must be enrolled in law school and  Must be a PBSC volunteer or employed by one of the participating law firms

12. Policies and Procedures Maintaining Confidentiality  All information is contained within the CCDC Program and not disclosed to any outside parties

13. Results An overview of CCDC Program Statistics  Number of clients helped  Calgary: Average of four clients per three-hour shift  Edmonton: Average of eight clients per three-hour shift  Feedback from Client Evaluation Surveys  Feedback has been positive – clients have indicated that the program is “extremely valuable;” “quick, informative, and efficient;” and “very helpful”  Estimated value of pro bono services provided through the CCDC  Based on statistics from Calgary  Conservative estimate: $476,000+  Calculation assumes only 1.5 lawyers present per shift at a remuneration of $250/hour for a total of 1270 hours

14. Conclusion  Benefits for program participants  Implications for Access to Justice in Alberta

15. Questions or Comments?