1. Leadership Education Helen Magliozzi - Program Lead Denise DeSimone – Admin. Coordinator Jim Garrow - Project Manager Scott Aronson - Principal

2. Learning from experiences in: NY State – 1 st Plan (began in 1983) 2001 Tropical Storm Alison (Houston) 2001 9/11 2005 Hurricanes Katrina / Rita Massachusetts Disasters: May 2006 Flooding (Mother’s Day Storm) November 2006 Chemical Explosion (Danvers) 2008 Ice Storm in Central & Western MA

4.  Aug/Sept 2011 - Tropical Storm Irene/Lee Flooding  Oct/Nov 2011 - “Halloween Storm” - Snowstorm/ Power Failure  July 2012 – MA Nursing Home Generator Failure (Region 5)  August 2012 – Industrial Fire – NYS (MA Region 1)  Oct/Nov 2012 - Superstorm Sandy  Jan 2013 Influenza Event – Boston & Hartford, CT Activations for Hospital Resident Decompression  Feb 2013 – Blizzard (NEMO)  Jan 2014 – Snowstorm

6. Plan Operation is 1 st within your town/city. Additional Support will come from your Region then other regions in a widespread disaster. ~500 LTC / 30 Hospitals / 4 LTACs or Rehab Hospitals 151 LTC 213 LTC / 11 Hospitals Regions 1, 3, 4 & 5

7. Identify needs and provide supplies/ equipment/pharmaceuticals as necessary Assist with transportation of supplies / staff / equipment / evacuated residents Provide staffing support (whether a facility is evacuating or isolated) Place and support the care of evacuated residents (continuity of care / surge locations)

8. Memorandum of Understanding (MOU) Sign it - Transfer Agreements with everyone If no MOU = No transfer agreement per MassHealth Who are we qualified to care for? (# and type) Surge Capacity – Accept 110% of licensed beds (not mandated; but a process to support others) Required Plan Forms for Use: Resident Emergency Evacuation Form Resident / MR / Staff / Equipment Tracking Sheet Influx of Residents Log Controlled Substance Receiving Log Pharma / Equip / Supplies Request Form Mandatory Attendance at Annual Meeting Exercise Annually with MassMAP

9. The MOU is a “voluntary agreement” among members By signing the (MOU) all facilities agree to their intent to abide by the terms in the event of a disaster. The terms are to be incorporated into the facility’s Emergency Management Plans and Emergency Operations Plans BE SURE YOUR MOU IS SIGNED AND RETURNED TO MASSACHUSETTS SENIOR CARE: hmagliozzi@maseniorcare.org hmagliozzi@maseniorcare.org

10. NO – Why? If you are impacted by the disaster, it could be more dangerous to move them to your location Infrastructure issue Staffing issue (and they can’t send staff) Example: Superstorm Sandy – NYC was looking to move 2,000 residents into CT. ONLY facilities that were on commercial power were considered.

11. Resident Accepting Facility (RAF) receives the resident: Do not admit Under the care of the RAF RAF is not required to seek new clinical authorization (per MassHealth) Return the resident to the facility or origin after completion of the disaster Ethical standpoint – no marketing efforts to the residents and their families

12. Disaster Struck Facility Can the facility reopen within 30 days? IF YES – The resident is never discharged and they are “sheltered” at the RAF IF NO – The resident is discharged and permanent placement will be addressed Process of not admitting (“sheltering”) – enables surge to 110% of licensed beds to take place (waiver)  DPH and EOEA will support this process

13. Disaster Struck Facility Paid by CMS (Medicare), MassHealth (Medicaid) or private pay RAF is paid by DSF at DSF rate If 100% of services provided by RAF, 100% of payment If staff, equipment and meds come from DSF, amicable division If exceeding licensed beds, amicable division LTC Bulletin 38 for calculation of patient-paid amount Mediation or Arbitration (called out in MOU)

14. What we need to have internally: Have an Incident Command System (Nursing Home Incident Command System – NHICS) Full Building Evacuation Plan Get residents to the sidewalk Influx of Residents (Census Reduction / Surge Capacity Plan) Resources & Assets for 96 hours Self-sustainability

16. Shelter-in-Place / Evacuating Disaster Struck Facility (when speaking with DPH, MassMAP, 911 or EOEA) Size-up the Situation Resource & Assets needs to stay operational Failure of infrastructure to remain in the facility Who – Your contact name and phone number Where – Facility Name, Address and Town/City What – What is the issue? When – Window of time the resources will be required in / How long until the evacuation must commence Why – Reason

17. NOTIFY: Call 911 / begin Internal Activation process NOTIFY: Use HHAN Alert Notification System (DPH) to notify MassMAP members and Critical Partners ACTIVATE: Emergency Reporting System www.massmap.org LTC Coordinating Center / Regional Medical Coordinating Center PREPARE: Evacuation? Staffing? Equip? Supplies? PREPARE: Transportation Evacuation Tool - Complete (if evacuating) PREPARE: Generator Information - Update (if pre- storm/event)

18. Provides Public Health, Fire, EMS and Emergency Management with strong knowledge of the resources needed to evacuate our facility (Ambulances, wheelchair vehicles and buses) Consider completing with monthly fire drills (each resident care area) On website for an automated tool

21. Total Vehicles Owned by MassMAP Members  548 Vehicles  4,280 Transportable Residents  738 Residents in Wheelchairs  Capacity: 5,653 Transportable Residents  Supplies/Equipment: 100 Dump / Box Trucks & Pick-ups

22. Pre-established Evacuation Sites Primary sites should be pre-selected using the LTC Patient Care Categories (next slide – from website) Address highest acuity residents first Who matches up best with our residents Address their surge numbers next Always assume they have no open beds How many of your residents can they accept at 110% surge Process to communicate with them Know where they are, their point person and contact information

24. Resident Emergency Evacuation Form 1 per resident - info and acuity / mobility / risks Active Chart (or Current Service Plan for AL) Include MAR (Med List), Meds & Controlled Substances Wristband (name / DOB) Resident, MR, Staff & Equip Tracking Sheet List of residents; by facility they evacuated to Transportation vehicle info and time departed What (and whom) went with them Photo, if possible DNR Bracelets / Transfer Sheets

26. Actions of Resident Accepting Facilities/Lenders Prepare to receive residents Open beds vs. Surge Area Complete Emergency Reporting Complete the Influx of Resident Log - residents arrive Confirm with DSF or LTC Coord. Center RMCC that the residents are received – “CLOSE THE LOOP” Complete Electronic Resident Tracking information Start a new chart for resident Notify DPH (if NH/RH) about activating a Surge Plan (Influx / Surge Guidelines) If Lender: Prepare to provide Resources/Assets

27. What happens at 2:00 AM? Anyone who might answer the phone: Basic knowledge that MassMAP exists (there is a plan) Get the name of the person calling, facility, contact number and issue or request OR – Listen to the automated message and take down directions for what it tells you to do Inform the Nursing Supervisor ASAP Nursing Supervisor – Scope will determine actions Immediate analysis of open beds – M / F / Either Activate internal emergency notification tree Complete Emergency Reporting- www.massmap.orgwww.massmap.org Evacuation? Prepare to receiving incoming residents Resource & Asset Request: Prepare to provide staff, equipment, supplies or transportation

28. Influx of Residents / Surge Plan Algorithm

31. Know your generator information in advance of an emergency

33. Internal Situation-Status Report & Emergency Reporting: What You Should Know (and WHY) Operational Issues at your facility (other plan members) Open Beds Available Transportation for Resident Transportation Movement of Supplies and Equipment Resources & Assets (needed) Resources & Assets (you could provide) Equipment Supplies Staffing HANDOUT

36. Add an Emergency Reporting Open Bed Report

38. Long Term Care (LTC) Coordinating Center / Regional Medical Coordinating Center (RMCC)  Region 1: Jewish Geriatric (Longmeadow)  Region 2: RMCC, CMED (Holden)  Region 3 & 4 Hebrew Rehabilitation (Roslindale)  Region 5: Sarah Brayton Nursing Center (Fall River)

39. Function of the LTC Coordinating Center / RMCC “Air Traffic Control” Staffed by volunteers from the MassMAP Assist with resident placement Support resident tracking - “Close the loop” Assist with obtaining staff, supplies and equipment Assist with transportation of residents, staff, supplies and equipment Support interaction with local and state agencies ENSURE ALL MEMBERS ARE ACCOUNTED FOR

40. David Hood dhood@phillipsllc.com Scott Aronson saronson@phillipsllc.com Jim Garrow Helen Magliozzi jgarrow@phillipsllc.comjgarrow@phillipsllc.com hmagliozzi@maseniorcare.orghmagliozzi@maseniorcare.org 860-793-8600 617-558-0202 Denise DeSimone ddesimone@maseniorcare.org