1. November 17-18, 2008

2. ALPA IT Conference - Welcome  Purpose  To bring all ALPA IT together to review technology and IT initiatives  To facilitate communication and coordination between groups  To review IT issues  To receive feedback on local technology issues  To share ideas to improve technology usage and address future requirements

3. ALPA IT Conference - Welcome  Conference Attendees  Total attendees  Staff Attendees  IT Development/Support  IT Operations/Services  Communications  24 Presentations  5 Conference Presentations  8 Workshop Presentations  3 Workshop Tracks  PC and Network  ALPA Web and Email  MEC Web Applications

4. Main Conference Agenda  Monday – November 17  IT Overview  ALPA IT Structure, Services, and Projects  Desktop/Laptop Standards  Document Management  Audio/Video Communication  Tuesday– November 18  ALPA’s IT Vision  Open F orum  Conference Wrap-up  Lunch and Dinner at Conference Center

5. Workshop Sessions  Monday PM/Tuesday AM  1315-1730 (Mon) and 0830-1245 (Tues)  3 Different Tracks  3 sessions repeated both days  Each session runs ~75 minutes  All attendees should have personal schedule  Coordinate any changes to your schedule with Loretta Bell  Changes

6. Workshop Sessions  PC and Network (Track A)  Jett Training Room  ALPA Web (Track B)  Conference Room 3/4  MEC Web Applications (Track C)  Conference Room 1/2

7. ALPA IT Conference  Today’s Agenda  0900Welcome and Conference Overview  1000ALPA IT Purchasing Policy Desktop/Laptop Standards  1045Document Management Program  1130Audio/Video Communications  1215Lunch  1315Workshops  1745Reception/Dinner

8. Conference Information  Main Hotel Pickups  Morning 8:00 (Mon), 7:30 (Tues)  Evening 7:30 (Mon), 5:00 (Tues)  Lunch provided Monday, Tuesday  Reception/Dinner Monday 5:45-7:30pm; transportation back to hotel provided  Any other hotel/airport transportation must be arranged (Loretta)  Wireless network available at Herndon

9. Conference Information  Daily Evaluation Forms to be returned at the end of each day  Your input is critical!  Thumbs drives with all PPTs and other info will be provided Tuesday AM  Presentations will also be available on web  Questions?

11. ALPA IT Overview  IT Responsibilities  ALPA office networks  Servers, network hardware, internet, data lines  ALPA computers  Set up and maintenance  Staff, officers, committees  Databases  Computer and data security  Applications  Web sites  Phone systems and services  Purchasing

12. ALPA IT Overview  IT Advisory Committee (ITAC)  Presidential Committee  Currently chaired by Capt. Bill Couette  Has 5 members from multiple MECs  Meets twice annually  Reviews and recommends:  IT technology  IT projects/priorities  IT policies

13. ALPA IT Overview  ALPA IT Current Staffing  Herndon  Web Support – 7  Network/Database – 7  Operations – 8  Includes Help Desk, Training, PC Support  Purchasing/Mailing/Services – 7  Finance Application Support – 6  Peoplesoft, Membership, Billing  MEC Offices  Web – 1  Network/PC - 5

14. ALPA IT Overview Charles F. Murphy Director Richard Harrell Manager IT Network and Operations Chris McCarthy Supervisor IT Ops & Support Ken Mulder Supervisor Network Systems Support Vacant Manager IT Development and Support Lee Norstern Supervisor Financial Application Support Charles Yeager Supervisor Application and Web Development Shirley Gifford Supervisor Purchasing. Mailing, and IT Services James Medley Senior Systems Architect

15. ALPA IT Overview  ALPA IT’s Mission  Provide and maintain a secure and stable IT operation for ALPA offices and member volunteers  Protect ALPA’s databases and systems  Provide the best feasible technical solution  Be able to quickly react to changing technology and environments  Utilize all possible resources to provide IT solutions

16. IT Functions  Infrastructure  Office Networks  Web Sites  Email  Security  Data Storage  Services  Web Development  Applications  Telecommunications  PC Management and Training  Purchasing

17. IT Projects Overview  Major projects  Document Management  Data Security  Contract Enforcement System  SPC/Organizing  Enhanced communications/collaboration  Pre-PRSM FPL Approval  Financial System Upgrade/Maintenance  Web Infrastructure Upgrades  Network Infrastructure  Business Resumption

18. IT Major Projects  Document Management  Upgrade ALPA’s DRP and DMS  Need to address storage and search ability  New electronic discovery requirements  Utilizing Exchange/SharePoint 2007  New email policies  SharePoint – collaboration and document management  Multi-year project – completion 2009/2010  Infrastructure  Initial implementation in progress now

19. IT Major Projects  Data Security  New policies passed May 2008  Stricter requirements for handling confidential and personal information  Encryption requirements for transmitting/storing confidential info (i.e. SSN)  Encryption requirements for transmitting contact information  Privacy notice and procedures to be implemented

20. IT Major Projects  Contract Enforcement System  Grievance application replacement  Multiple MEC application customized for each MEC as needed/possible  Implementation time varies depending on customization req’s  Strategic application  SPC/Organizing  SPACS (Strike Prep and Communication System)  Emphasis on Communication

21. IT Major Projects  Enhanced communications/collaboration  Part of strategic plan  Web 2.0, Flash, enhanced video, blogs  Flight-Pay Loss Approval (Pre-PRSM)  Several MECs/National committees requesting  Coordination with Finance (PRSM)  Early 2009 for national committees  Financial System Upgrades/Maintentance  Peoplesoft (primary finance application)  RMS (billing system) – ongoing policy changes

22. IT Major Projects  Web Infrastructure  DNN 4.5  Web 2.0 modules  Conversion of ColdFusion, IBuySpy, and DNN 2  Network Infrastructure  MPLS  Server consolidation  Data bandwidth management  Herndon T3 (~46 MBPS)  Interoffice connectivity  Business resumption data traffic  VOIP traffic management

23. IT Major Projects  Business Resumption  Backup data centers in Chicago, Memphis  All critical services (email, VOIP, Aspen, AMES,…) will have instant availability if primary failure

24. IT Services  ALPA Web Infrastructure  DotNetNuke 4.5  Many modules available  Web 2.0 ready  Easier admin for webmasters, but additional training needed  Multiple/redundant front-ends  Multiple/redundant databases  Functionality available to handle most requirements

25. IT Services  Web Applications and Development  Standard applications  Contract Enforcement (grievance)  SPACS (member organizing/communications)  Virtual Office (collaboration)  ALPA Channel (video library)  Coming:  Content management  Blogs  Standard MEC portal

26. MEC Application Implementation Timeframes  Standard versus Heavily Customized  Every MEC is different  Desire to have an all-functional, do all application  Standard version will generally work for every MEC  May only have common data or single step  But it can be working in 2 weeks  Customized version  Dependant upon dedicated developer (may cost $$)  Timeframe - 2 months-6 months, or longer  Very subject to scope creep, design-as-you-go  Complexity creates resistance, delays

27. MEC Application Implementation Timeframes  Considerations  If starting with nothing, start with basic  Immediate service provided  No cost  Build upon the basic version with small increments  Better understanding for future design  If you are replacing an application  Try to match functions, fields  Build upon the application after it is in production  Faster implementation  Avoid scope and feature creep  Define requirements, firm implementation date

28. IT Services  Making the most with your web site  Technology can create a great web site, but  Content is “king”  Members need updates, new items  Try to make use of multiple contributors  The best designed, the most functionally rich website is poor without up-to-date information

29. IT Services  Herndon Data Center  Over 100 servers  File, database, web, application, and communications  Redundant critical servers  Data Storage – 20 TB available  Scalable to over 100 TB  UPS and Generator  Multiple external communication links  Primary link is 45Mbps  Separate links for VOIP/business resumption

30. IT Services  VOIP (Voice-over-IP)  Telephone system replacement with Cisco  Conversion to single voice mail (ASPEN)  Offices on the ALPA VOIP System:  Atlanta (DAL)Chicago (UAL)  Dallas (EGL)Herndon/DC  Houston (CAL/XJT)Memphis (FDX)  Milwaukee (MEA)Minneapolis (NWA/MSA)  Phoenix (MAG)Seattle (ALA)  Toronto (ACJ)  Works with call center function of SPACS  Other offices can be converted as needed

31. IT Services  Individual Computers/Phones  Standard ALPA desktop/laptop for ALPA officers and volunteers  Standard setup (Vista/Office 2007)  ALPA email address  AT&T cell phone contract  Centralized billing  Better discounts  Email linkage to ALPA

32. IT Services  Audio/Video  AT&T audio conference services  Reservation/reservationless capabilities  Audio streaming to web  Video conferencing  Large “town” meeting capability  Polycom equipment  Can also connect to local AT&T facility  Video webcasting

33. ALPA IT Overview  Questions?

35. INFORMATION TECHNOLOGY CONFERENCE November 17-18, 2008

36. Dell Latitude D630 ALPA Standard Laptop - $1539  Intel Duo Core processor 1.80GHz, 800MHz  Memory: 2 Gig 667MHz DDR2  Hard drive: 120GB* 7200rpm  CD-RW/DVD-RW drive  Screen: 14.1” WXGA TFT  Battery: 6-cell Lithium ion  3-year onsite parts and labor warranty  Gold Tech Support located in the USA and Canada  3-year Accidental Damage Protection  Windows Vista and Office 2007 Small Business  Adobe Acrobat 8.1 Standard (New)  Lightweight multiuse AC adapter – Air, Car, Home (New)

37. Dell D430 Lightweight (option)  Processor 2.0GHz 800MHz - Dual Core  Hard drive: 120GB 5400rpm  Screen: 12.1” WXGA LCD  3-year Onsite parts and labor warranty  3-year Accidental Damage Protection  Keep Your Hard Drive Protection  Windows Vista, Office 2007 SB, and Acrobat Adobe 8.1  Computrace  Out of Pocket Expense - $350 vs D630

38. Dell Optiplex 755 ALPA Standard Desktop - $1224  Intel Duo Core processor 2.33GHz  Memory: 2GB RAM 667 MHz DDR2  Hard drive: 160GB 7200 rpm  CD-RW/DVD-RW drive  Monitor: 17” LCD  4-year onsite parts and labor warranty  Gold Tech Support located in the USA and Canada  Windows Vista and Office Small Business 2007  Adobe Acrobat 8.1 Standard (New)

39. New Dell 6400 Laptop  630 model discontinued  Proposed Dell increases hard drive from 120GB to 160GB and processing speed from 2.0GHz 800MHz to 2.26GHz 1066MHz  Battery warranty extended from 1 yr to 3 yr  Slight price increase  To be reviewed by the ITAC

40. Employee Purchase Plan ALPA members and employees can take advantage of ALPA’s corporate discount when purchasing Dell Computers! Up to 12% discount on selected products  Discounts on laptops, desktops, printers and cameras. -Printer and/or camera must be part of the original computer build out

41. Employee Purchase Plan US orders call 1-800-695-8133 and reference EPP ID PS16626766 - or order online at http://www.dell.com/unionportal/ http://www.dell.com/unionportal/ Canadian orders call 1-800-WWW-DELL and reference EPP ID 3911321 or order online at http://www.dell.ca/epp/ http://www.dell.ca/epp/ Go to ALPA Crewroom – Member Benefits – ALPA Shopping Mall – Dell

42. Computer Purchase Cost Savings YEAR Laptops PurchasedTotal Cost Average Cost 2002337$737,411$2,188 2003244$498,396$2,043 2004259$440,239$1,700 2005309$525,300$1,700 2006278$456,398$1,642 2007303$402,066$1,592

43. ALPA Computer Purchase Policy  Current computer purchase policy remains the same  One standard computer may be purchased for an officer or committee member every three years  Computer cannot be replaced until fully depreciated  Computer cannot be transferred until fully depreciated or until member is no longer performing ALPA work

44. ALPA Reimbursement Policy  Current reimbursement plan remains the same  Members may choose to personally purchase another brand of laptop  Reimbursement will be made in thirds; one third for each of the three years the member continuously performs union work  Max laptop reimbursement is $1,539  Member locked in to price of ALPA standard at the time of his personal PC purchase. Reimbursement will not be reduced due to current reduction in standard pricing.  Member must request reimbursement within 2 months of purchase

45. Computer Related Purchases Reimbursed by ALPA  Flash drives – for storing ALPA-related files  Supplies – replacement toner cartridges and paper  Blank CD or DVD discs – for backing up ALPA- related files All other hardware and software purchases must be ordered through the Purchasing Dept.