1. COMMUNITY BASED PSS SAFE SPACES & OUTREACH UNHCR SYRIA Example 2

2. Capacity-Building for > 500 trainees 10% Human Resources 39% Financial Resources Comprehensive PSS MH Case Management for > 6700 Beneficiaries 43% Human Resources 27% Financial Resources Community Based PS Outreach & Psychosocial Center / Safe Spaces for  1900 Beneficiaries 40% Human Resources 27% Financial Resources Transition to national partner organization Assessment Management Supervision Coordination Monitoring Evaluation Documenation 7% HR & Financial Resources Staff Stress Counseling PSS MH Programme Components Mainstreaming PSS MH into other sectors

3. Community Based PSS UNHCR Syria  Approach: BPSS, PH, Ecological, ADAPT model Guidelines: IASC, AGDM, CBA Concepts: Community mobilization, CB PSS, Outreach, Safe spaces  Activity Categories:Focus on small group activities and focused, non-specialized, semi-structured PS activities implemented by trained and supervised paraprofessionals from the community - in combination with specialized interventions and community/family support - awareness raising, psychoeducation, coordination and advocacy - referral to other support and services systems

4. Community Based PSS UNHCR Syria  Staffing: Community volunteers with PS background Center coordinators (mixed displaced and host community)  Beneficiaries: Displaced communities and host communities  Location: Physical centers, in areas with identified high needs, mobile activities and outreach (home visits)  Training: 2 weeks theoretical training 2 months shadowing, on the job training & follow up Continuous training  Supervision: Integrated supervision, developing towards peer supervision

5. PSS MH Case Management UNHCR Syria  Number of Beneficiaires:100-150 per month, average visit: 5  Staffing / Beneficiary ratio:1: 20/30  Monitoring and Evaluation: Mixed method (quantitative, qualitative)  Methods/ToolsIdioms based measure, FGs  ResultsSignificant improvement in WB & MH High level of satisfaction  Mobility / Outreach:Home visits and link to community outreach volunteers  Link to other servicesBasic needs, protection, PS support /sectors: and Specialized services  Costs:  Materials developed:Standard Operating Procedures & Training package and why

6. And Training Package Community Based PS Support - Safe Spaces & Outreach - Standard Operating Procedures Protocol format including:  Approach  Complete Procedures & Process  Forms

7. Community Based PSS Training Package 15 Modules 1: PS MH Concepts 2: What is the IASC (MHPSS RG)? IASC MHPSS Guidelines & Multilayered support 3: How emergencies affect the community, Community diagrams 4: Community development, Community-based approach, Community mobilisation processes 5: Introduction to PSS MH Programming 6: Participatory assessment & planning 7: Project management and psychosocial centre management 8: Community based PSS / Identification and referral / Loss, grief and responses 9: Safe spaces as a physical space, as mobile spaces, for women and children 10: Ethics and Code of Conduct 11: PS Activities (Concept & categories incl. Semi-structured, Support groups, Awareness raising) 12: Difficult cases: SGBV, Anger and Aggression, Suicidal, Children and child protection 13: Self Care and Stress management 14: Administration, documentation and reporting 15: Teambuilding, leadership, supervision / peer supervision

8. INTERACTIVE SESSIONS

9. Brainstorming & Mapping  Who else is working on Community Based Psychosocial Support and Services (approaches, experiences, results, materials developed)?  Would the products, materials developed by TPO and UNHCR be of interest to others and in which form?

10. Brainstorming & Group Work  Would it be good to compare between different programs in a more structured way to describe and explore? 1. What has been done (according to a format) and why (across 4-5 different programmes) 2. Similarities and differences 3. Strengths/challenges or advantages and disadvantages 4. Lessons Learnt

11. Brainstorming & Group Work Group discussions 1) 1) Format for CB PSS programme description (e.g. approach, definition, staffing, beneficiaries, activities, training, M&E, benchmarks, costs) 2) 2) Dimensions and Questions for comparison across different programmes 3) 3) Possible ways and process to facilitate comparison, discussion and documentation (how, who, where, when?)

12. Example Format for Description  Approach  Activity Categories  Staffing, Beneficiaries  Location  Training and Supervision  Number of Beneficiaires  Staffing/Beneficiary ratio  Monitoring and Evaluation  Method  Results  Mobility / Outreach  Link to other services / sectors  Costs  Materials developed Programme 1Programme 2Programme 3 Explain why the program was developed in this way within this context Lessons learnt; Perceived advantages and disadvantages Compare across programmes Identify best / good practices criteria and apply within context  Approach  Activity Categories  Staffing, Beneficiaries  Location  Training and Supervision  Number of Beneficiaires  Staffing/Beneficiary ratio  Monitoring and Evaluation  Method  Results  Mobility / Outreach  Link to other services / sectors  Costs  Materials developed  Approach  Activity Categories  Staffing, Beneficiaries  Location  Training and Supervision  Number of Beneficiaires  Staffing/Beneficiary ratio  Monitoring and Evaluation  Method  Results  Mobility / Outreach  Link to other services / sectors  Costs  Materials developed

13. Example Questions for Comparison  What is a good approach for community based psychosocial support in which context?  To what degree integrate different levels of activities (e.g. all ages, gender; community center vs. psychosocial center; structured,semistructured, non-structured activties)  How do you select and design activities (e.g. needs based, relevant to causes, community resources based)?  What are staffing – beneficiary ratios?  Beneficiaries – integrated vs. exclusive?  How much training is necessary for what?  How are community based psychosocial programmes evaluated and what are the results?  Which materials exist that are interesting to share?

14. Brainstorming  Should we develop some guidance on (good) practice in Community based PSS? 1. Are there best/good practice criteria – do we need to discuss what is good / best practice? 2. Would it make sense to develop (further) some kind of best/good practice criteria within post-conflict, low resource settings? 3. What are example criteria?

15. Workshop Format  Presentations of different programmes according to jointly agreed structure  Preparing short papers  Discussion along jointly agreed questions and comparison dimensions  Extracting lessons learnt  Discuss best/good practice checklist/criteria  Documentation of workshop outcome in a joint document  Publication as best/good practice document

16. GOOD / BEST PRACTICE

17. Best / Good Practice Best Practice: - Methods & techniques that, though experience and research, have consistently and reliably shown results superior, more efficient or more effective than those achieved with other means, and which are used as benchmarks to strive for - Based on repeatable procedures that have proven themselves over time for large numbers of people Good Practice: - More effective at delivering a particular outcome than most other techniques or methods when applied to a particular condition or circumstance - Ideally, with proper processes, checks, and testing, a desired outcome can be delivered with fewer problems and unforeseen complications  No practice that is best for everyone or in every situation  Commitment to using best practices is a commitment to using all knowledge & technology at one's disposal to ensure success

18. Best / Good Practice Criteria