1. Joel Westfield

2.  New consumer rate setting methodology  Budget cuts

3.  Pay rate reductions  Decreased company health insurance  Elimination of profit sharing  Reductions in company 401k contributions

5.  Blame employer for difficult economic times  Applying for jobs at other companies  Negative company representation

7.  Decreased employee morale  Decreased job satisfaction  Increased turnover intentions

8. CONSUMER SERVICESEMPLOYEE TURNOVER Poor work quality Dissatisfied consumers Open beds Service disruptions Increased Training Costs No employee referrals Detrimental to the company’s bottom line

9.  Employee perceptions that the company cares  Satisfaction with supervision  Non-financial motivators  Financial rewards

10.  Work schedule flexibility  Develop skilled supervisors  Non-financial motivators  Financial rewards

11.  Outside training for Team Leads - $1200  Schedule flexibility – no additional costs  Non-financial motivators – no additional costs  Financial rewards – savings of $120,000/yr.

12.  Begin implementation 7/15/10  Adopt policy changes by 9/1/10  Complete implementation process by 1/1/11

13.  Expand outside supervisory training  Team building events outside of work  Frontline employees leading projects

14. (2009). Hating what you do. The Economist, 392(8652), 70. Retrieved from http://search.ebscohost. com.kaplan.uah.edu/login.aspx?direct=true&db=aph&AN=44620316&site=ehost-live Edwards, B., Bell, S., Arthur, W., Decuir, A. (2008). Relationships between facets of job satisfaction and task and contextual performance. Applied Psychology: An International Review, 57(3), 441–465. doi: 10.1111/j.1464-0597.2008.00328.x McNall, L., Masuda, A., Nicklin, J. (2010). Flexible work arrangements, job satisfaction and turnover intentions: The mediating role of work-to-family enrichment. The Journal of Psychology, 144(1), 61- 81. Retrieved from http://libsys.uah.edu.kaplan.uah.edu/kaplan/earticles.html http://libsys.uah.edu.kaplan.uah.edu/kaplan/earticles.html

15. Joel Westfield Unit 6