1. IT Automation: The Technology Behind Managed Services Wes Powell, Information Technology Consultant

2. IT Services: One size does not fit all. IT all starts with a plan: Evaluate your existing systems Apply the right technology Meet your unique business model and vision for growth. Depending on the needs of the client, this process may include everything from planning and design to implementation and support.

3. IT Services: One size does not fit all. PC Remote Control Patch Management Computer Audit Power Management LAN and Windows Monitoring Backup and Disaster Recovery Anti-Virus/Anti-Spyware Script Management Managed IT Services provide affordable proactive IT management.

4. IT Services: One size does not fit all. How do we do all that? Kaseya is… An integrated web based platform. Complete, powerful, and secure. Easy to deploy and administer. Managed Service Framework designed for IT administrators Kaseya reduces complexity and increases productivity. Managed service providers that purchase Kaseya want to pass those benefits to their customers and increase their own profit margins.

5. IT Services: One size does not fit all. How does Kaseya work? 1 st – Install the Kaseya Agent on any PC or Server 2 nd – Kaseya Agent communicates with KServer 3 rd – KServer manages all automation functions. KServer also acts as the Web Portal for the IT Administrators.

6. Remote Control - How does it work? Virtual Network Computing (VNC): Graphical desktop sharing system Uses the Remote Frame Buffer protocol (RFB) Transmits the keyboard and mouse events Relays the graphical screen updated A Client/Server Application

7. Remote Control - What are the different types? Win-VNC, K-VNC, and RealVNC are popular open-source remote desktop applications but are difficult to configure and require an Internet connection. Other Remote Desktop Products: Microsoft Remote Desktop Connection Symantec PC-Anywhere Citrix

8. Patch Management

9. Telecommunication Auditing Internet utilization Local and long distance rates Service agreements Contract status Product selection Our assessment includes: We can identify areas of improvement to help you achieve a telecom arrangement that best benefits your business – not your service providers. We provide a free telecom evaluation that analysis your Internet utilization, local and long distance rates, service agreements and contract status.

10. Wes Powell|Technology Consultant E. wpowell@qualityip.comwpowell@qualityip.com C. 330.554.2984 P. 330.931.4141 F. 330.319.8178 www.QualityIP.com