1. YEAR 11 REVISION SESSION

2. A292: Business and People How are the marks allocated?  AO1 Recall, select and communicate  48% of the marks  AO2 Apply skills, knowledge and understanding  32% of the marks  AO3 Analyse and evaluate evidence  20% of the marks

3. A292: Business and People  How does the grading work? GradeMark Maximum60 A*54 A48 B42 C36 D30 E24 F18 G12 U0

4. A292: Business and People What are the differences between getting the grades? GRADE F – Candidates demonstrate knowledge and understanding of some basic aspects of concepts, theories, issues and current practice in business. They communicate their ideas using everyday language. They use some basic business terminology. They carry out straightforward investigations and tasks using a limited range of skills. They apply some knowledge and understanding to select and organise basic information from a limited range of sources to investigate the business organisations. They identify some evidence to analyse problems and issues and make judgements. They present simple conclusions that are sometimes supported by evidence.

5. A292: Business and People GRADE C – Candidates recall, select and communicate sound knowledge and understanding of concepts, theories, issues and current practice in business. They use business terminology appropriately. They plan and carry out investigations and tasks using a range of skills appropriately. They apply their knowledge and understanding to select and organise relevant information from a variety of sources to investigate the business organisations in different contexts. They use and evaluate evidence to analyse problems and issues with some accuracy, make reasoned judgements and present conclusions that are supported by evidence.

6. A292:Business and People GRADE A – Candidates recall, select and communicate detailed knowledge and thorough understanding of concepts, theories, issues and current practice in business. They understand and use business terminology accurately and appropriately. They plan and carry out effectively a range of investigations and tasks using a wide range of skills competently. They apply their knowledge and critical understanding effectively to select and organise information from a wide range of sources, and to investigate business organisations in a variety of contexts. They use and evaluate quantitative and qualitative evidence effectively with a high degree of accuracy to analyse problems and issues, and make informed and reasoned judgements to present reasoned and substantiated conclusions.

7. TRADE UNIONS

8. DEFINITION Trade unions are organisations that represent people at work. Their purpose is to protect and improve people's pay and conditions of employment. They also campaign for laws and policies which will benefit working people.

9. What Do Unions Do? The main service a union provides for its members is negotiation and representation. There are other benefits people get from being members of trade unions.  Negotiation  Representation  Information and advice  Member services

10. How Are Trade Unions Financed?  Each trade union member pays a subscription People pay their subscription fees in different ways  It may be collected by direct debit from your bank account  deducted directly from your wages  paid in cash or by cheque to your union representative or full time official

11. TYPES OF TRADE UNION  CRAFT  INDUSTRIAL  GENERAL  WHITE- COLLAR  To represent skilled workers e.g. Musicians Union(MU)  To represent the members of one particular industry e.g. Fire Brigades Union (FBU)  Unions which recruit workers from all types of industries and with any level or range of skills e.g. Amicus – the Manufacturing Science and Finance Union (MSF)  Represent office workers e.g. National Union of Doctors (NOD) TYPESDESCRIPTION/EXAMPLE

12. REASONS TO JOIN A TRADE UNION

13. CLOSED SHOP A shop in which persons are required to join a particular union as a precondition to employment and to remain union members for the duration of their employment.

14. SINGLE-UNION AGREEMENTS An agreement between an employer and a union such that the union will represent all the workers at a particular workplace.

15. ADVANTAGES  One union- discussions clear  Employees together- greater power  No disagreement- one union  Better working relationship  Disputes solved quickly  One union- discussions clear  Better working relationship  Easier to agree to changes  Disputes solved quickly To employeesTo employer

16. COLLECTIVE BARGAINING Collective bargaining is a type of negotiation used by employees to work with their employers. Bargaining can take place at local or national level PROBLEMS DISCUSS NEGOTIATE

17. REASONS TO INCREASE WAGES PRODUCTIVITY INFLATION PAY DIFFERENTIALS CHANGE IN WORKPLACE = WAGES

18. INDUSTRIAL ACTION

19. Refers collectively to any measure taken by trade unions or other organised labour meant to reduce productivity in a workplace.trade unionsproductivity Quite often it is used and interpreted, mistakenly, as a euphemism for strike, but the scope is much wider.euphemismstrike Industrial action may take place in the context of a labour dispute or may be meant to effect political or social change.

20. TYPES OF INDUSTRIAL ACTION Specifically industrial action may include one or more of the following:  Strike  Work-to-rule  Non-cooperation  Slowdown (or Go-slow)  Overtime ban  Picketing

21. STRIKES  Workers select a day(s) on which they will not come into work.  Workers maybe paid out of trade union’s strike fund  In case of an unofficial/ wild-cat strike, workers are not paid

22. WORK TO RULE  Workers do not carry out duties that are not in their employment contract.  Carry out management's orders to the letter  Workers observing safety laws to the letter, when they are normally disregarded.  Working to rule does not mean that workers are working in breach of their contract  They carry out tasks exactly as their contracts state.  This has the implication that tasks are carried out inefficiently. For example if train drivers were to work to rule, trains would be late arriving or even cancelled. Drivers may delay trains by refusing to take trains out until rigorous safety checks have been carried out.

23. NON-COOPERATION  Workers refuse to do anything to do with new working practices that they do not approve of.

24. GO- SLOW Employees deliberately attempt to slow down production, whilst still working within the terms of their contract.

25. OVERTIME BAN  Limits the working hours to the agreed contract of employment for normal hours.  Used by unions to demonstrate that workers are prepared to take further collective actions if their demands are not met.  Results in lost wages.  Can lead to a decrease in costs for the business and fall in the production.  Effective where production takes place overnight, e.g., coal mines, large production lines.

26. PICKETING  Primary Picketing is legal. This involves members of a union on strike standing outside a firms entrance trying to persuade other workers not to cross it.  Secondary Picketing is not legal. This involves workers who are on strike from one firm trying to dissuade workers at a firm not involved with the strike from going to work. Secondary picketing is resorted to by workers to try and spread the impact of their action.

27. CONFLICT IN BUSINESS ORGANISATION

28. WHY DOES IT HAPPENS?  Less efficiency  High levels of absenteeism  High labour turnover (% of employees leaving in a year)  INCREASED Customer complaints FORMAL GRIEVANCE AND DISPUTE PROCEDURES SHOULD BE ADOPTED TO AVOID CONFLICTS

29. SOURCES OF CONFLICT  Poor wages (differs from one country to the other), working & employment conditions.  Rigid management/ authoritarian  Rapid change/ poorly planned change.  Lack of involvement in decision making.  Decline in market share.

30. CONSULTATION  Differs from collective bargaining or negotiation  Views of employees are asked regarding decisions that will affect them.  The problem areas are discussed and a conclusion is arrived at.  Worker’s word is not taken, but considered.

31. MAJOR UK ORGANISATIONS INVOLVED IN INDUSTRIAL RELATIONS

33. TRADES UNION CONGRESS The TUC is the voice of Britain at work. With 58 affiliated unions representing 6.2 million working people from all walks of life. Campaign for a fair deal at work and for social justice at home and abroad. They negotiate in Europe, and at home build links with political parties, business, local communities and wider society.

34. TRADES UNION CONGRESS….AIMS  ACT AS A PRESSURE GROUP  REPRESENT TRADE UNION VIEWS IN GENERAL  INFLUENCE EMPLOYERS ASSOCIATIONS  INFLUENCE GOVERNMENT POLICIES

35. CONFEDERATION OF BRITISH INDUSTRY Premier lobbying organisation for UK business on national and international issues. The Confederation of British Industry's mission is to help create and sustain the conditions in which businesses in the United Kingdom can compete and prosper for the benefit of all.

36. ADVISORY, CONCILIATION AND ARBITRATION SERVICE ACAS aims to improve organisations and working life through better employment relations, by supplying  up-to-date information  independent advice  high quality training  working with employers and employees to solve problems & improve performance.

37. SERVICES PROVIDED BY ACAS  ADVICE AND INFORMATION: TO EMPLOYERS AND EMPLOYEES ON ALL AREAS OF EMPLOYMENT  CONCILIATION: TALK TO BOTH SIDES AND SETTLES DISPUTES AMICABLY.  ARBITRATION: IF A SITUATION HAS REACHED A ‘DEAD LOCK’, ACAS ARRANGES FOR AN INDEPENDENT GROUP TO LISTEN TO BOTH SIDES AN ARRIVE AT A FAIR SETTLEMENT.

38. ACTIVITY  AS A GROUP, MAKE YOUR OWN TRADE UNION…. 1. SUGGEST A NAME 2. ELECT THE MEMBERS, SUBSCRIPTION FEES & OTHER DETAILS (w.r.t TRADE UNION) 3. THE ISSUES PERTAINING TO AN ORGANISATION 4. HOW ARE YOU GOING TO ADDRESS THEM 5. TYPE OF INDUSTRIAL ACTION YOU MIGHT TAKE IF THE ISSUES ARE NOT ADDRESSED AND WHY?

39. Role Play  Divide your group up to take on different roles (employees, employers, trade union and ACAS)  Discuss the scenario and come up with an amicable solution which satisfies all parties.