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Well-Being at Work, Really? Working towards total worker well-being Nicole Z. Stelter, PhD, LMFT Portfolio Lead, Total Workforce Health Kaiser Permanente HealthWorks & Product Innovation DEPARTMENT NAME PLACEHOLDER (OPTIONAL)
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2| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 What you’ll takeaway from today’s webinar: Objectives Broader definition of “employee wellness” Understand why individual employee resilience matters Deeper understanding of impacts to organizational performance Ideas to get started with your own “well-being program”
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3| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Nicole Z. Stelter, PhD, LMFT Webinar Speaker Kaiser Permanente, HealthWorks & Product Innovation “Total Workforce Health” Portfolio Lead 20+ years in workforce health, employee benefits and EAPs, organizational psychology and business performance Research, speaking & publications in leadership development, workforce mental health, disability management and employee assistance programs.
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4| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 What does your “wellness” program include: Physical health – Increase awareness via assessment, e.g. “THA” – Prevention through education, e.g. hypertension & diabetes – Incidental early intervention – Activities, rewards, competitions, e.g. “gaming” approaches – Targeted, e.g. smoking cessation Mental or emotional health – Similar elements as physical health, but to a lesser extent How do you know it’s working? Most common… – Participation rates – Claims or visit data Most common program elements and evaluation metrics
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5| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Whole Person, Total Health = Well-being Gallup, 2014: “Well-being Index” – Purpose: liking what you do each day, being motivated to achieve your goals – Social: having supportive relationships and love in your life – Financial: managing your economic life to reduce stress and increase security – Community: liking where you live, feeling safe, and having pride in your community – Physical: having good health and enough energy to get things done daily Taking a broader perspective of your employees and their health
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6| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Whole Person, Total Health = Well-being “Impact & Functioning Index” – Occupational – Financial – Physical Health – Family & relationships – Housing – Legal – Safety – Mental Health – Educational – Spiritual Turning “Wellness” into “Well- being” means looking at the total health and “whole person” of your workforce. Another perspective
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Employee PurposeSocial FinancialCommunity Physical 7| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Whole Person, Total Health = Well-being Many contexts, many program “targets” Motivated & satisfied with life & job Supportive family, friends, healthy relationships Managing economic stress, empowered Feeling safe and proud, able to find and access services Good health & empowered for self-care You are HERE
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8| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 What’s so great about the “well-being” approach? Building greater employee resilience Better outlook Adaptable Less apt to burn-out More productive
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9| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Performance Outcomes Organization Team/ Department Individual Employees What’s so great about the “well-being” approach? Building greater organizational resilience
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10| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Performance Outcomes Organization Team/ Department Individual Employees What’s so great about the “well-being” approach? Building greater organizational resilience Leadership Organizational Culture HR Infrastructure
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11| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 That’s a lot of program! It’s easy to get overwhelmed by context and perspectives What you might be thinking… – We can’t afford this approach! – We can’t “buy” anything new! – We can’t manage anything more than what we already have! Good news! – – Your current wellness program is already covering Physical AND – You may already have vendors and programs in place to help cover some of the others!
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12| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 How you can get started… Identify your metrics and “problem areas” – Absenteeism – Occupational injury rates – Disability leaves, modified/temporary duty Inventory your programs – Wellness – EAP Assess your organizational culture Assess your HR infrastructure Identify any leadership skills gaps Wherever possible, use what you already have!
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Case Example – employee engagement and turnover interviews suggested concerns around interpersonal dynamics and financial stress. 13| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Leadership and team dynamics training via EAP HR policies build RE: bullying Basic financial wellness via EAP or retirement savings program vendor Wellness program already in place. Incentivized stress management. Organization- wide community service/volunteer ism program
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14| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Where to start when you have no programs already in place and no budget Review your communications strategies – Leadership – Personnel/HR Get creative around healthy activity initiatives & competitions Build a mentor or peer support program for skills building: – Team dynamics – Leadership skills – Communications skills Get back to basics and be creative!
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15| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 “Wellness” into “Well-being” means looking at the total health and “whole person” of your workforce. Leadership, organizational culture & HR infrastructure and communications compounds impact. Start with what you have, re-focused & with a broadened perspective. Whole Person, Total Health = Well-being
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16| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Nicole Z. Stelter, PhD, LMFT Speaker Contact Info nicole.z.stelter@kp.org (818) 515-6489 3100 Thornton Ave, 4 th Floor, Burbank, CA 91354
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