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HAN Update AMIT/RMS Oct. 2012 1. HAN Core Support Team HAN Coordinator Jay Foliano Oncor Robert Smith CNP Esther Kent AEP Jerry Young TNMP Jason Moschos.

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Presentation on theme: "HAN Update AMIT/RMS Oct. 2012 1. HAN Core Support Team HAN Coordinator Jay Foliano Oncor Robert Smith CNP Esther Kent AEP Jerry Young TNMP Jason Moschos."— Presentation transcript:

1 HAN Update AMIT/RMS Oct. 2012 1

2 HAN Core Support Team HAN Coordinator Jay Foliano Oncor Robert Smith CNP Esther Kent AEP Jerry Young TNMP Jason Moschos PUCT Rebecca Reed -RMS/AMIT – 03/12/12 Coordinators Vendors/ MFG REPS/3rd Party 2

3 HAN Support Design HAN Initiatives HAN Initiatives Documentation IBM Support Documentation IBM Support HAN Task Force Jay HAN Task Force Jay Market Awareness Jay Market Awareness Jay National Standards EnerNex - TBD National Standards EnerNex - TBD Call Center Scripts Jay Call Center Scripts Jay -RMS/AMIT – 02/22/11 TDSP’s ROR/REP/3rd Party/Mfg 3

4 HAN – Key Highlights In Process, Standardized Provisioning/Pairing Window (21) Days Across all TDSP’s Targeting Nov. to Pilot the HAN Operation Support Model, ‘Test & Tweak’ and Fine-Tune 10/31, SMT Help Desk will Review and Complete the HAN Scripts to Commence Training CSR’s Proposing SMT Help Desk have Web-Portal Access as a Tool-Set to Support Customer Issue Handling 4

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