1. Rochdale Boroughwide Housing Tenant Interaction for Smart Controls – Social Housing 6/11/2016WPx-Organisation

2. Tenant Interaction 6/11/2016WPx-Organisation

3. Tenant Involvement Description of Work – Work Package dedicated to tenant interaction Initial tenant involvement Engagement material & processes Training materials & guidance Meeting strategies Evaluation Continuation Plans 6/11/2016WPx-Organisation

4. Initial Tenant Involvement Letters issued to tenants in the neighbourhood Door knocking exercise to sign up x 2 Offer of free tablet at the end of project 6/11/2016WPx-Organisation

5. Engagement Material & Processes Standard letters used by Rochdale Boroughwide Housing Surgery’s Used the same principle for SHOWE-IT but adapted to suit different pilot sites (countries) 6/11/2016WPx-Organisation

6. Training materials & guidance Energy Saving advice booklets Interactive Games Quarterly Publications Promotional posters Logo design Tips for the user interface 6/11/2016WPx-Organisation

7. Interactive Games 6/11/2016WPx-Organisation You always make sure the doors and windows are closed while heating is on to prevent the warmth escaping. Well done! TAKE 2 HEATING PIECES OUT OF YOUR ENVELOPE.

8. Quarterly Publications 6/11/2016WPx-Organisation

9. Promotional Posters 6/11/2016WPx-Organisation

10. Logo’s 6/11/2016WPx-Organisation

11. Meeting Strategies Methodology devised to organise periodic meeting with employees, tenants & task force (test group). Common Strategy based on 3 Steps 6/11/2016WPx-Organisation

12. Meeting Strategies (Cont’d) List – Experiences with tenants – Expectations of tenants Contact – Project news – Installation schedule – Tablets Determine – Communication Process – Information to provide – Questions to prepare 6/11/2016WPx-Organisation

13. Scheduled Meetings Staff task force meetings – Who are members – Thematic to follow – Info to employees General Meetings – Objectives & targets – Guidelines for SHC’s – Communication material to tenants 6/11/2016WPx-Organisation

14. Scheduled Meetings (Cont’d) Tenants Task Force – The role of the task force – Steps in planning tenant’s task force meetings – Thematic guide to execute the meetings – Progress report for each task force meeting 6/11/2016WPx-Organisation

15. Evaluation Identify barriers – Technical, behavioural or regulatory Effectiveness of the Interaction programme; whether appropriate for audience Observations from the qualitative interviews 6/11/2016WPx-Organisation

16. Continuation Combined with information for replication of the project design - a model for long term tenant involvement. 6/11/2016WPx-Organisation

17. In reality - Communication Small number of tenants in UK No collective meetings in UK – Difficult to organise due to tenants circumstance – Tenants preference – No communal area – separate properties Interaction – In person – Telephone – letter 6/11/2016WPx-Organisation

18. Communication (Cont’d) More successful participation in France & Sweden More use of collective meetings Interaction – In person – In groups – Telephone – Letter 6/11/2016WPx-Organisation

19. Response to Smart Controls 6/11/2016WPx-Organisation

20. Typical Social Housing 6/11/2016WPx-Organisation

21. Installation in the UK 6/11/2016WPx-Organisation

22. Inside the Control Panel 6/11/2016WPx-Organisation Meter pulse convertor modules PC to store data and software Router interface

23. Portable Energy Interface 6/11/2016WPx-Organisation

24. Image from Energy Interface 6/11/2016WPx-Organisation

25. ICT - Response from tenants An overall mixed response dependant on Knowledge base (ICT) Knowledge base (energy usage) Misconceptions about heating Acceptance to change behaviour 6/11/2016WPx-Organisation

26. Smart Controls Operations Must be simple & meaningful (in all settings) Work 1 st time Acceptance Hardware should be suitable for purpose Monitoring needs to be more reliable (UK) 6/11/2016WPx-Organisation

27. Feedback from Tenants Faster response times - from instruction to tablet to operation of equipment Long delays in response prompted – Negative comments – Threats to leave project – Costs to Housing Association (monetary & reputation) Cost of equipment operations (approx. €30 p.a.) – Savings must be greater! 6/11/2016WPx-Organisation

28. Our Perspective Energy Utilities need to: Design smart metering that includes – Gas, water & electricity Put more effort to standardising international smart controls protocol. Technology companies need to: Develop quality interface at reasonable cost. Bring to market a complete ‘plug-and-play’ system. 6/11/2016WPx-Organisation

29. To Conclude……. A few tenants have been genuinely impressed with the concept Valuable learning experience Scope for replication only if – Made much more simple – Less components – Technology with a proven record – Cost effective (equipment, installation & maintenance) 6/11/2016WPx-Organisation

30. Smart Controls – Yes or No? Yes if……… Low cost specification – Social Housing providers can’t spend big to save little! Good quality hardware Simple technology Easy to operate 6/11/2016WPx-Organisation

31. Thank you! Any comments or questions? 6/11/2016WPx-Organisation