1. Sweta Karn (08-701) Ashish Agnihotri (08-704) Ajinkya Atre (08-707) Ameya Desai (08-719) Rajendra Kelkar (08-731) Rahul Kumar (08-734) Salil Lavgankar (08-737) Ashish Singh (08-753) Rohit Virkar (08-756) Sanket Wajge (08-759) Shivangi Yadav (08-760)

2.  Started in 1996 by Vichare brothers  1.5 lakh package handling capacity daily  90 Branches, 3700 employees  USP: They are always at the right place at the right time with the right message.  Major Corporate Clients include: ICICI Bank,Reserve Bank Of India, MTNL

3. Couriers are distinguished from ordinary mail services by features such as  Speed,  Security,  Tracking,  Signature / Authenticity,  Specialization,  Individualization of services,  Committed delivery times. Segment : Those (Individual / Corporate) who seek at least one of the above given features.

4.  Intra-city and Intercity deliveries  Focus on Mumbai and nearby cities and towns  Individuals and corporate

5.  Delivery on time - every time  Efficiency, Safety & Full-proof Dispatch  Local but, having international standards

6. No Franchise / Agency / Tie-up arrangements Having own establishment through out Mumbai, Thane, Navi Mumbai & Pune helps to standardize the processes  Performance  Reliability  Reach

7.  Great Inspiration  Enthusiasm  Dedication

8. SEARCH QUALITIES  Timely Delivery.  Good Packaging.  Acknoledgement.  Value for money.

9. EXPERIENCE QUALITIES  Quick Service.  Wide range of customised products.  Home pick up & drop.  Staff is well trained, well informed & customer friendly.  Inconsistency of information.

10. Credence Qualities  Quality of service as per expected.  No packaging material & packaging service.

11.  Normal Offering  Line Extension  X-Press, Sunday Special, Time X-Press, Jet X-Press  Challenges Inherent  Timely Delivery  Customer Expectations  Back-end operations

12. Customer Calls for Order ----------------------------- ----- Line of Interaction - ---------------------------------------------------------------- Customer Order Taken ------------------------------------ Line of Visibility ------------------------------------------------------------------- Service Blue Print Courier Boy Dispatched Package is Received Courier comes to office for order Details of the Package are noted Payment Slip Generated Package Sorted Dispatch package Package received at destination Package Delivered Delivered to customer Acknowled gment slip generated ---------------------------------- Line of Internal Interaction ----------------------------------------------------------

14. THANK YOU