2. Michael Mast Senior Architect Applications Technology Oracle Corporation

3. Oracle E-Business Suite: System Management

4. Overview  E-Business Suite System Management Directions  Oracle Applications Manager  Grid Control Extensions for Managing Oracle Applications  Q&A

5. System Management Directions  Reduce Total Cost of Ownership of E- Business Suite  Build System Management Awareness into the E-Business Suite  Unified System Management Solution

6. Reduce Total Cost of Ownership of Oracle E-Business Suite  Increase automation  Reduce downtime  Improve performance  Prioritize IT activity based on business impact

7. Increase Automation  Oracle Applications Manager – E-Business Suite cloning – Patch download and merging – System alerts and context collection – Runaway process detection – Service management – Advance Configuration Wizards  Grid Control – Automated monitoring and problem response – Automated database maintenance

8. Reduce Downtime  Oracle Applications Manager – Diagnostic tests and troubleshooting wizards – E-Business Suite patch recommendations and impact analysis – Management of downtime activities  E-Business Suite Maintenance Infrastructure Improvements: “ Streamline Maintenance and Reduce Downtime ” Ric Ginsberg - Thursday, December 9, 11:00 - Room 3014

9. Improve Performance  Oracle Applications Manager – Analyze Concurrent Processing activity – Investigate application usage patterns – Identify Workflow bottlenecks – Correlate user activity across tiers – Analyze JServ usage  Grid Control – Identify and tune poorly performing SQL – Monitor application availability and performance from different points in a network – Analyze HTML page performance and Forms commit performance for all end users

10. Prioritize IT Activity based on Business Impact  Focus on system management activities that represent the greatest return on investment  Oracle Applications Manager – Register business flows – Associate system components – Track impact of system issues on flows

11. Management Aware Systems  System management tools are inherently limited by the technologies being managed  With complete control over the entire E-Business Suite technology stack, Oracle can deliver superior system management capabilities – Database – iAS – E-Business Suite

12. Management Aware Technology Stack  Database – Resource Manager – Statspack – 10g self-management  iAS – Dynamic Monitoring Service – Forms Runtime Diagnostics – Forms end-user response time monitoring

13. Management Aware Applications  System Alerts  Generic Service Management  Page Access Tracking  Login auditing  Built-in diagnostics  Centralized logging infrastructure  Oracle Applications Framework monitoring  Patch Recommendations / Patch Impact Analysis

14. Unified System Management Solution Enterprise Manager 10g Grid Control Oracle Applications Manager 11i E-Business Suite System N Oracle Applications Manager 11i E-Business Suite System 2 Oracle Applications Manager 11i E-Business Suite System 1 … Grid Control Plug-in for Oracle Applications

15. Oracle Applications Manager  Built directly into Oracle E-Business Suite 11i  Provides features for monitoring, administration, troubleshooting, maintenance, and configuration management  Required for managing certain aspects of Oracle E-Business Suite 11i.9+

16. Oracle Applications Manager Recent Releases  11i.9 included the OAM.G Mini-Pack – Oracle recommends OAM.G Rollup A for all OAM.G customers  OAM.H Mini-Pack Released  11i.10 includes OAM.H Rollup 1  Metalink Note 166762.1 is kept up to date with the latest release and patch information

17. New Features in OAM.G Rollup A

18. New or Enhanced Features in OAM.H Monitoring  Business Flows  Security  JServ  Concurrent Processing Charts  Runaway Process Detection  Page Flow Logging Administration  Configuration Wizards  AutoConfig Editor  Host Management Diagnostics and Repair  Oracle Diagnostics  Support Cart  System Log Maintenance  Cloning  Patch History  Patch Wizard  Patch Impact Analysis  AD Utility Monitoring  Schedule Downtime Infrastructure  Single Sign-on  Function Security  Restricted Mode

19. Business Flow Context for System Monitoring

20. Monitoring Security

21. Expanded JServ Monitoring

22. Concurrent Processing Charts

23. Runaway Process Detection

24. Enhanced Page Flow Logging

25. Advanced Configuration Wizards

26. Configuration Editor Enhancements  Dependent parameters  Customizations  Compare two context files

27. Host Management

28. Oracle Diagnostics Enhancements  Links to diagnostics provided in context in OAM and other E-Business Suite applications  Run tests in batch mode  “Declarative” diagnostic tests

29. Enhanced Support Cart

30. Oracle Applications System Log Enhancements

31. System Cloning

32. Patch Wizard

33. Enhanced Patch Impact Analysis

34. AD Utility Timing Reports

35. Schedule Downtime

36. Function Security  OAM now uses standard Oracle Applications Function Security  Define custom responsibilities to grant access to specific OAM features  The old “OAM Read Only” and “Patch History” responsibilities have been decommissioned

37. Restricted Mode  Allows login to OAM during system downtime  Uses database security, instead of E- Business Suite function security  Limited access to OAM features

38. New Features in OAM.H Rollup 1  Debug Workbench  Client System Analyzer  Trusted Host Registration  User Initiated Alerts

39. Debug Workbench

40. Client System Analyzer Integration EM 10g Agent Enterprise Manager 10g Repository Client Configuration and Performance Data Web Server End User CSA Applet Client Configuration and Performance Data File Oracle Applications Manager Support Cart

41. Trusted Host Registration

42. User Initiated Alerts

43.  Adds new management target types to Grid Control: – Oracle Applications System – Forms Listener for Oracle Applications – Reports Server for Oracle Applications – HTTP Listener for Oracle Applications – JServ for Oracle Applications – Discoverer Server for Oracle Applications  Adds new Grid Control console pages  Links Grid Control to Oracle Applications Manager iAS 1.0.2.2 Grid Control Plug-in for Oracle Applications

44.  Linux release available via OracleMetaLink – “Oracle Applications Manager” patch 4045896  Remaining Tier 1 platform release dates TBD  No additional license required Availability

45. Compatibility  Enterprise Manager 10.1.0.3  Provides basic monitoring support for Oracle Applications 11i.3 and higher  Provides greater levels of functionality as Oracle Applications 11i technologies are upgraded – Oracle Applications Manager – iAS Patchset 4 – Forms Patchset 16 – WebCache

46. Optional: E-Business Suite Interoperability Patch  Optional patch for E-Business Suite 11i  Unlocks additional metrics, user interface elements, and links to Oracle Applications Manager within Grid Control  Prerequisites: – OAM.G (included in 11.5.9) – OAM.G Rollup A

47. Monitoring via Grid Control

48. Availability and Activity

49. Performance Monitoring

50. System Components

51. Web Application Performance

52. Application Performance Monitoring Web Server Forms Server EM 10g Agent EM Repository End User Web Cache HTTP Traffic Forms Client Traffic Forms Performance Data HTTP and Forms Performance Data

53. Oracle Patch Tracking System  Hosted solution with a single interface to all tools to maintain E-Business Suite patching levels  Streamline your maintenance process: – Efficiently manage local systems – Workflow-driven patch management – User defined patching policies  Pilot Program starting in February 2005

54. Summary  Oracle Applications Manager provides a wide variety of system management features from directly within Oracle E-Business Suite 11i – Monitoring – Administration and Configuration Management – Diagnostics and Troubleshooting – System Maintenance  Grid Control Plug-in for Oracle Applications extends Enterprise Manager 10g to provide central management of multiple E-Business Suite 11i systems

55. Next Steps  Recommended E-Business Suite Technology Sessions – Streamline Maintenance and Reduce Downtime, Thursday @ 11:00 am in Room 3014 – Maintenance of Your Oracle E-Business Suite 11i (Hands- On Class), Thursday @ 11:00 am in Room 309 – Oracle E-Business Suite: Advanced Configuration (Hands- On Class), Thursday @3:00 pm in Room 309 – Partitioning and Purging Best Practices for Oracle E- Business Suite, Thursday @ 4:00 pm in Room 3014

56. Next Steps  Visit the Oracle DEMOgrounds – E-Business Suite: Administration and Management Demonstration - Booth J1 – Oracle E-Business Suite Management Strategies – Round Table #4 – Oracle Grid Control – Both E20 – E22  Related Web Sites For More Information – http://www.oracle.com/technology/products/applications/admin http://www.oracle.com/technology/products/applications/admin – http://www.oracle.com/technology/products/oem http://www.oracle.com/technology/products/oem

57. A Q & Q U E S T I O N S A N S W E R S