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Published byKarin Boyd Modified over 8 years ago
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Online Shopping
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Learning Objectives To learn how society has been affected by online shopping (e-Commerce)
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What main ‘services’ do customers get from shopping online? There are others….
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Access to Cheaper Items Websites are cheaper to run than a traditional high street shop. Some of these savings are passed onto customers.
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Product / Price Comparison Shoppers can compare items for quality and price.
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Available 24 - 7 Online commercial website are available all the time. You can shop when you want.
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Express Delivery Customers can get their order the next day. There is some talk of offering same day delivery.
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Task – Page 35
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What Hardware is needed for shopping online? – Customers Side What is the most essential thing you will need to go on the internet?
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What Hardware is needed for shopping online? – Customers Side Now to connect to the internet?
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What Hardware is needed for shopping online? – Company Side How will the company run the a website?
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What Hardware is needed for shopping online? – Company Side Wireless will be too slow, with all the data, so how will the company connect their network?
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What Hardware is needed for shopping online? – Company Side With all these cables a simple router won’t have enough ports.
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Task – Page 35
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What software is needed for the client? How will the client view an online shop?
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What software is needed for the company? Websites are hard to create, what could the company use to help them? A web authoring IDE Integrated Development Environment
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What software is needed for the company? How will they protect themselves from hackers?
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Task – Page 35
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What security issues are associated with online shopping? Hackers
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What security issues are associated with online shopping? Identity Theft
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What security issues are associated with online shopping? How can companies protect your data? Encryption
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What security issues are associated with online shopping? “if their credit or debit card is used fraudulently, in many countries the card company must refund them”.
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Task – Page 36
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Cheaper running costs than a normal shop. Advantages to the Shops
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Potential International Customer Base Advantages to the Shops
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Easily contact customers about offers. Advantages to the Shops
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Being open for business 24/7: with automated order and payment processing, sales can be made at any time, and customers can buy when it suits them. Advantages to the Shops
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Greater flexibility: an online store can be updated instantly and as often as you like eg., to promote a ‘deal of the day’ on your front page, without the need for expensive printed display material. Advantages to the Shops
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Disadvantages to the Shops Start up cost – businesses will normally need to pay out a lot of money to have their websites professionally designed and developed.
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Disadvantages to the Shops Website downtime – if the website goes down, no one will be able to purchase anything meaning the company are making no money.
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Personal touch – no personal contact with the customers means it may be harder to get repeat orders. Disadvantages to the Shops
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Online Fraud – a lot of online fraud, means there is a risk of losing money on sales.
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Task – Page 36
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Items are usually cheaper online because warehouse and staff costs are lower, and because shops that only operate online want to attract and keep customers. Advantages to the Customers
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Customers can shop at a convenient time for them. Advantages to the Customers
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Customers can shop at their favourite shop even when they are miles away. Advantages to the Customers
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Food shops can remember the customer’s shopping list and favourite brands, and deliver at a time to suit them. Advantages to the Customers
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Customers can shop around without having to spend time and money travelling around different shops. Advantages to the Customers
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The Internet allows customers to look at a wide range of shops all around the world. Advantages to the Customers
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Many main street shops can only stock items from a few manufacturers because of space and cost constraints. Advantages to the Customers
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security concerns surrounding payment by credit card over the Internet Disadvantages to the Customers
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not being able to physically inspect the goods before purchase Disadvantages to the Customers
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goods getting damaged during transport Disadvantages to the Customers
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goods not arriving in time or at all Disadvantages to the Customers
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concerns over what information retailers are storing about customers, eg buying habits Disadvantages to the Customers
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Task – Page 37
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