1. IT Essentials 5.0 Overview

2. Contents OverviewInstructor TrainingCourse DesignVirtual Learning ToolsScope and SequenceEquipment 152634

3. Cisco Public © 2013 Cisco and/or its affiliates. All rights reserved. 3

4. IT Essentials 5.0  A comprehensive overview of computer hardware and software with an introduction to advanced concepts  Designed for students pursuing careers in IT  Interactive learning experience with hands- on labs, assessments that provide immediate diagnostic feedback, Cisco Packet Tracer simulation activities, and virtual learning tools  CompTIA Approved Quality Content; helps students prepare for latest CompTIA A+ certification exams  Available in Cisco NetSpace with improved learning and teaching capabilities

5. Content Changes in ITE 5.0  New course design aligns with CompTIA A+ exam topics  New and updated content New mobile device content New client side virtualization skills Expanded Windows 7 OS topics Increased troubleshooting skills Increased networking and security skills Updated skills review exam New checkpoint exam and practice final exam  Updated Cisco Packet Tracer activities

6. ITE 5.0 on Cisco NetSpace  ITE 5.0 is available on Cisco NetSpace Users must upgrade to Cisco NetSpace to access course materials Instructor training classes are only available on NetSpace

7. ITE 5.0 on Cisco NetSpace  Benefits of NetSpace course delivery Curriculum can be accessed through mobile devices Improved user interface experience Course management flexibility for instructors Communication and collaboration tools, including groups, discussion threads, and course calendar with automatic notifications

8. NetSpace Course Navigation

9. ITE in NetSpace Click chapter links to access chapter content Click shaded part of scroll bar to expand or minimize text and media screens

10. Assignments Click 1: Launch Course Click 3: Launch Content Instructors can add links or content as assignments with due dates Assignments also appear in My Tasks area on the homepage

11. Course Syllabus Instructors can use the Course Syllabus to present the overall course flow Due dates set by the instructor are clearly displayed in the flow Due dates can be reflected on the course calendar as well

12. Exams

13. Benefits for Students Offers a comprehensive introduction to the IT industry exposure to personal computers, hardware, mobility, and operating systems Learning by doing: hands-on activities and labs Anytime learning: course text, assignments, quizzes, and discussions are supported on mobile devices Immediate feedback on assessment questions helps students monitor progress and reinforces learning Helps students prepare for CompTIA A+ certification exams Supports development of career skills needed to succeed in entry-level IT jobs

14. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 14 Assessments, Packet Tracer, Aspire, Passport21 to Entrepreneurship Student Networking Knowledge and Skills Networking Academy Curricula Portfolio Network Professional IT Technician Network Technician Network Associate Network Specialist CCNA Discovery CCNA Exploration CCNP Health Information Networking CCNA Security Health Information Networking IT Essentials

15. Cisco Public © 2013 Cisco and/or its affiliates. All rights reserved. 15

16. New CompTIA A+ Certification Exams A+ Essentials 220-701 A+ Practical Application 220-702 220-801 220-802 2009 Edition2012 Edition New certification exams were announced in October 2012 220-700 series exams will be available until August 31, 2013

17. Operating Systems Security Mobile Devices Troubleshooting PC Hardware Networking Laptops Printers Operational Procedures CompTIA A+ Certification Exam Topics 220-802220-801

18. Alignment with CompTIA A+ Certification ITE 5.0 Chapter220-801 exam220-802 exam 1. Personal Computer 2. Lab Procedures 3. Computer Assembly 4. Preventive Maintenance 5. Operating Systems 6. Networks 7. Laptops 8. Mobile Devices 9. Printers 10. Security 11. The IT Professional 12. Advanced Troubleshooting

19.  Delivered in Cisco NetSpace,  12 chapters and chapter exams  Approximately 600 assessment items  2 practice exams for CompTIA A+ certification  Approximately 180 hands-on labs and activities  8 Cisco Packet Tracer activities and new mobile operating system (OS) simulator tool  CompTIA Approved Quality Content - aligns with CompTIA A+ certification exams IT Essentials 5.0 Course Design

20. Cisco Public © 2013 Cisco and/or its affiliates. All rights reserved. 20

21. IT Essentials 5.0 Course Outline Course Chapters and Goals Ch. 1Introduction to the Personal Computer Goal::Describe a personal computer system Ch. 7Laptops Goal: Describe how laptops are constructed, basic configuration, maintenance, and troubleshooting Ch. 2Lab Procedures and Tool Use Goal: Demonstrate safe lab procedures and proper tool use Ch. 8Mobile Devices Goal: Describe operating systems, basic configuration, maintenance, security, and repair for mobile devices Ch. 3Computer Assembly Goal: Assemble a desktop computer from compatible components and upgrade a computer system to meet requirements Ch. 9Printers Goal: Demonstrate range of procedures required for printers Ch. 4Overview of Preventative Maintenance and Troubleshooting Goal: Explain the basic rules of preventive maintenance and the troubleshooting process Ch. 10Security Goal: Explain importance of security, describe procedures, and perform security measures Ch. 5Operating Systems Goal: Install, upgrade, navigate, and troubleshoot various operating systems Ch. 11The IT Professional Goal: Describe the communication and related skills needed by an IT professional Ch. 6Networks Goal: Describe, create, and maintain a network Ch. 12Advanced Troubleshooting Goal: Perform advanced troubleshooting procedures on computers, operating systems, laptops, printers, and networks

22. Cisco Public © 2013 Cisco and/or its affiliates. All rights reserved. 22

23. ITE 5.0 Equipment Requirements  Hardware One gigabyte (GB) RAM (Windows 7 32-bit) or Two GB RAM (Windows 7 64-bit) (2 x 512 MB or 2 x 1GB suggested) ○ Some labs will require one module of RAM to be uninstalled or the simulation of a faulty module for troubleshooting purposes. ○ 1 GB is the minimum requirement to run the full functions of Windows 7 Professional  Software Microsoft Windows 7 Professional (Media CD)  Additional Items/Resources ○ One Internet connection for Internet searches and driver downloads (this could be the instructor's workstation) ○ One printer or integrated printer/scanner/copier for the class to share ○ One Linksys wireless router/switch or equivalent for the class to share, Linksys model WRT E2500  NDG NETLAB+ can be used to complete the majority of labs  Complete list available on Equipment Lists by Curriculum page

24. Cisco Public © 2013 Cisco and/or its affiliates. All rights reserved. 24

25. ITE 5.0 Instructor Training Requirements  ITE 4.0 or 4.1 instructors  No instructor training required  Review of instructor resources recommended

26. ITE 5.0 Instructor Training Requirements  New ITE instructors  Required to complete training through an Instructor Training Center (ITC)  Must successfully pass skills-based assessment  Instructor Fast Track option available to those with prior subject matter knowledge  Fast Track enrollment prerequisites (one or more of following):  Hold a current, valid CompTIA A+ certification  Formal evidence of one year of recent experience in computer repair field  Formal evidence of having taught two classes in the subject area

27. Cisco Public © 2013 Cisco and/or its affiliates. All rights reserved. 27

28. Virtual Learning Tools  Two standalone tools are provided with the curriculum in the IT Essentials resources folder Virtual Desktop Virtual Laptop  Both provide a virtual “hands-on” experience where physical equipment access is limited  Enable students to virtually disassemble and reassemble desktops and laptops

29. Virtual Laptop Tutorial Click the arrow to view the brief tutorial Or click the Skip button to go directly to using Virtual Laptop

30. The Three Modes Learn modeExplore modeTest mode Step-by-step instructions for removing and installing components Self-check for understanding Information about laptop features and components

31. Aligning and Installing Components

32. Learn Mode: External Cables Layer

34. Comptia A+ 2012 Exam  701 and 702 Available until August  801 & 802 take in August  CompTIA experience perspective 700 series recommended 500 hrs. 800 series recommended 2000 hrs.

35. Exam Objectives  701 Objectives  27% Hardware  20% Troubleshooting, Repair & Maintenance  20% Operating Systems and Software  15% Networking  8% Security  10% Operational Procedures  801 Objectives  40% PC Hardware  27% Networking  11% Laptops  11% Printers  11% Operational procedures

36. 801 Hardware Additions  BIOS settings Boot sequence, enabling/disabling devices and ports Date/time, clock speeds, Virtualization Security Built in diagnostics, monitoring EUFI BIOS

37. UEFI BIOs

38. 801 Hardware Additions  Custom Configuration CAD/CAM Audio/Video Editing Virtualization Gaming Home Theater Thick Client Thin Client Home Server

39. 801 Hardware Additions  Laptops Function Keys How to replace more devices Display types  Networking Protocols Added PAN and MAN Router installation

40. 801 Hardware Additions  Hands-on testing Drag and drop Know every part of the motherboard Know custom configurations Know wireless & wired network types

41. Exam Objectives  702 Objectives  38% Hardware  34% Operating Systems  15% Networking  13% Security  802 Objectives  33% Operating Systems  22% Security  9% Mobile Devices  36% Troubleshooting

42. 802 Operating Systems additions  Windows 7 enterprise  PXE boot  Remote network installation  Multiboot  Repair installation  New commands Taskkill, robocopy, shutdown, tasklist, dispart, fdisk, fixboot, fixmbr, bootrec  Folder Options

43. 802 Operating Systems additions  XP unique control panels: Add/remove programs, network connections, printers and faxes, automatic updates, network setup wizard  Vista unique control panels: tablet PC settings, Pen and input devices, Offline files, problem ports and solutions, printers.  Windows 7 unique control panels: Homegroup, action center, remote applications and desktop applications, troubleshooting

44. 802 Operating Systems additions  Setup and configure HomeGroup for file/print sharing  Workgroup vs. Domain configuration  Alternative IP address  Client-side virtualization  Security  Internet options – all tabs  User accounts  Permissions (NTFS vs. share)  Firewall settings

45. 802 Operating Systems additions  Mobile devices Android and iOS Configure wireless/cellular Configure bluetooth Configure email Security passcode, remote wipes, locator apps Synchronization

46. Summary of big additions  Windows –enterprise environment  Mobile Devices  Virtualization  Design