1. Teamwork

2. The Advantages of Teams Customer Satisfaction Product and Service Quality Speed and Efficiency in Product Development Employee Job Satisfaction Increases… Better decision making and problem solving (multiple perspectives, alternate solutions, increased commitment to decisions) Better decision making and problem solving (multiple perspectives, alternate solutions, increased commitment to decisions)

3. The Disadvantages of Teams Initially High Employee Turnover Social Loafing Legal Risk (National Labor Relations Act) Employee Job Satisfaction Disadvantages of group decision making (groupthink, inefficient meetings, domination by a minority, lack of accountability) Disadvantages of group decision making (groupthink, inefficient meetings, domination by a minority, lack of accountability)

4. Characteristics of High Performing Teams Team members: Share a common purpose / goals Build relationships for trust and respect Balance task and process Plan thoroughly before acting. Involve members in clear problem-solving and decision making procedures Respect and understand each others' "diversity" Value synergism and interdependence Emphasize and support team goals

5. Characteristics of High Performing Teams Reward individual performance that supports the team. Communicate effectively Practice effective dialogue instead of debate Identify and resolve group conflicts Vary levels and intensity of work. Provide a balance between work and home. Critique the way they work as a team, regularly and consistently Practice continuous improvement

6. Factors that Encourage People to Withhold Effort in Teams 1. The presence of someone with expertise 2. The presentation of a compelling argument 3. Lacking confidence in one’s ability to contribute 4. An unimportant or meaningless decision 5. A dysfunctional decision-making climate

7. Work Team Characteristics Team Norms Team Cohesiveness Team Size Team Conflict Stages of Team Development

8. Team Norms Informally agreed-on standards of team behavior Clarify expectations Develop over time

9. Team Cohesiveness The extent to which members are attracted to the team and motivated to remain in it Cohesive teams: retain their members promote cooperation have consistent performance

10. Team Size Curvilinear relationship Size Performance

11. Team Conflict C-type Conflict cognitive conflict focuses on problems and issues A-type Conflict affective conflict emotional, personal disagreements Both types often occur simultaneously

12. How Teams Can Have a Good Fight Work with more rather than less information Develop multiple alternatives to enrich debate Establish common goals Inject humor Maintain a balance of power Resolve issues without forcing consensus