1. Employability Skills Communication Styles Career Education and Work 13.3.11.A Evaluate personal Attitudes and Work Habits That Support Career Retention and Advancement How does first impression impact a job interview?

2. Non Verbal Communication

8. Vocabulary Posture Gesture Impression Appearance

9. WARM UP Show students the wrapped boxes.

10. Good Morning! What are some ways we communicate even though we don’t use words? What are some ways we communicate even though we don’t use words?

11. NON – VERBAL COMMUNICATIONS

12. Non Verbal Communication Spaids Spaids – How do you tell if a girl is flirting? Clubs Clubs – How do you tell if a guy is flirting? Hearts Hearts – How to tell if someone is lying Diamonds Diamonds – What does the boss’s body language tell you?

14. First impressions affect everything Studies show that job interviews are basically decided within the first few moments. Studies show that job interviews are basically decided within the first few moments. Studies show that Job Interviews are based more on how much the interviewer likes the applicant as opposed to the requirements of the position or the background of the interviewee. Studies show that Job Interviews are based more on how much the interviewer likes the applicant as opposed to the requirements of the position or the background of the interviewee. Research out (2006) indicates that we determine whether we feel someone is trustworthy in just 1/10 of a second. Research out (2006) indicates that we determine whether we feel someone is trustworthy in just 1/10 of a second. Did you read that?? 1/10 of a second - a mere blink to conclude whether we have belief, confidence, faith and security about someone. That is pretty powerful. Did you read that?? 1/10 of a second - a mere blink to conclude whether we have belief, confidence, faith and security about someone. That is pretty powerful.

15. First impressions affect everything Research out (2006) indicates that we determine whether we feel someone is trustworthy in just 1/10 of a second. Research out (2006) indicates that we determine whether we feel someone is trustworthy in just 1/10 of a second. Did you read that?? 1/10 of a second - a mere blink to conclude whether we have belief, confidence, faith and security about someone. That is pretty powerful. Did you read that?? 1/10 of a second - a mere blink to conclude whether we have belief, confidence, faith and security about someone. That is pretty powerful.

16. First Impression – Non verbal communication Verbal communication comprises only 7 % of communication between humans Verbal communication comprises only 7 % of communication between humans 93 % of verbal communication comes from every movement, smile, frown, gestures 93 % of verbal communication comes from every movement, smile, frown, gestures

17. Non Verbal Communication

20. Body Language communicates who you are and where you are going in life Body Language communicates who you are and where you are going in life

21. Non Verbal Communication

28. Nonverbal communication is the least understood and most important facet of communication. Nonverbal communication is the least understood and most important facet of communication.

29. Non Verbal Communication Job interviews Create a flyer with 10 pointers with regards to first impression and body language Create a flyer with 10 pointers with regards to first impression and body language Use the Internet if necessary Use the Internet if necessary

30. Interviewing Make an entrance Make an entrance – Walk briskly with purpose, holding head high Stance Stance – Erect with excellent posture, never slouch Eye contact Eye contact – Crucial, but not the stalker stare Smiling Smiling – Open and approachable The greeting The greeting – Handshake = firm 2-3 seconds Dress to impress - Every second counts Dress to impress - Every second counts

31. Body language During an interview, different candidates will give different impressions to the interview panel by the way they behave in an interview. During an interview, different candidates will give different impressions to the interview panel by the way they behave in an interview. A person who sits with their arms and legs crossed and their head down. No eye contact with the interview panel A person who sits with their arms and legs crossed and their head down. No eye contact with the interview panel – Message to interview panel: "I'm scared" – Message to interview panel: "I'm scared" A person who slouches in their seat, with their legs outstretched, their hands in their pockets, looking out of window. A person who slouches in their seat, with their legs outstretched, their hands in their pockets, looking out of window. – Message to interview panel: "I'm not interested" – Message to interview panel: "I'm not interested" Sitting straight up in seat, arms resting in lap, looking straight at interviewer (eye contact) and smiling. Sitting straight up in seat, arms resting in lap, looking straight at interviewer (eye contact) and smiling. – Message to interview panel: " I'm interested and alert" – Message to interview panel: " I'm interested and alert" Leaning forward and stabbing a finger at the interviewer. Angry expression on face. Leaning forward and stabbing a finger at the interviewer. Angry expression on face. – Message to interview panel: "I'm aggressive" – Message to interview panel: "I'm aggressive"

32. Choose a Partner Experiment with the following: Experiment with the following: 1. Stand uncomfortably too far for a conversation (4 -10 feet) (4 -10 feet) 2. Just right for a conversation (1.5 - 4 feet) 3. Too uncomfortably close for a conversation (0 – 1.5 feet) Stare into each other’s eyes for 60 seconds Stare into each other’s eyes for 60 seconds – Try not to blink

33. These gestures can be interpreted as lying: A lack of eye contact Sweating Excessive hand movements Covering the mouth Scratching the nose Biting of fingernails Chewing of the inside of the mouth Drying up of the mouth

34. Physical Appearance What does it say about ourselves? What does it say about ourselves? Communicates who you are and where you are going in life Communicates who you are and where you are going in life Self esteem – tied to physical traits Self esteem – tied to physical traits What image are you projecting? What image are you projecting? – Professional ? Gothic ? Athlete ? Jock ? Prep ?

35. What does this say about you? Poor/limp handshake…..sweaty palms Poor/limp handshake…..sweaty palms Avoiding eye contact Avoiding eye contact Poor voice quality Poor voice quality Talking too much Talking too much

36. What does this say about you? Biting nails Biting nails – Nervousness, deception, negative displays Shifting and moving around Shifting and moving around – High level of anxiety, nervousness Hands in pockets Hands in pockets – They have something to hide Shoulder shrug Shoulder shrug – Doubt, uncertainty

37. What does this say about you? Hand on your chin Hand on your chin Forward lean Forward lean – Interested and liking someone Touching the lips Touching the lips – Intense desire or nervousness Head held high Head held high – Confident or insecure? Neck scratch Neck scratch – Doubt and uncertainty

38. What conclusion can be drawn?

39. Why is non-verbal important, anyway? No universal communication exists No universal communication exists We draw hasty conclusions We draw hasty conclusions We grow insensitive to the behaviors of others We grow insensitive to the behaviors of others Non – verbal messages are stronger. They help clarify & are used (and believed) more frequently Non – verbal messages are stronger. They help clarify & are used (and believed) more frequently

40. Clarifying Interpretations Don’t judge, be tentative. Observe people over time. Look for consistency among clues. Be aware of multiple causes. Ask for clarification.

41. Stress Blank Expression Blank Expression Tight Posture Tight Posture Phony Smile Phony Smile Abrupt Motions Abrupt Motions Shift in Speech Patterns Shift in Speech Patterns Fidgeting or Tense Brows Fidgeting or Tense Brows Reaction Postpone Discussion Postpone Discussion Ask Thoughtful Questions Ask Thoughtful Questions Proceed only after you identify the problem Proceed only after you identify the problem

42. Incomprehension Silence Silence Knitted Brows Knitted Brows Deadpan Expression Deadpan Expression Weak Nodding or Smiling Weak Nodding or Smiling “Yes” or “I See” in a Weak Voice “Yes” or “I See” in a Weak Voice “I Understand” Accompanied by Looking Away “I Understand” Accompanied by Looking Away Reaction Restate Restate Solicit Questions Solicit Questions Ask for Clarification from the Receiver Ask for Clarification from the Receiver

43. Non-Verbal Communication Look for Non-Verbal Cues: Look for Non-Verbal Cues: Eye Contact Eye Contact Body Posture Body Posture Physical Contact/Distance Physical Contact/Distance Gestures Gestures Facial Expressions Facial Expressions Voice Tone / Inflection / Volume Voice Tone / Inflection / Volume Appearance Appearance

44. Non Verbal Communication Complete Activity on Non Verbal Communication (On teacher’s site)