1. May 23, 2016 SAP S/4HANA Service Packages Collection of 1-Sliders Public 1-Sliders v20160523

2. ©2016 SAP SE or an SAP affiliate company. All rights reserved.2 Public SAP S/4HANA Value Assurance Service Packages for a smooth and successful journey to SAP S/4HANA INVOLVEMENT OF SAP ENGAGEMENT SCOPE Plan and safeguard Technical implementationMigrate and implement Innovate and optimize 1 2 3 4 Incremental Levels of Engagement From planning and foundational implementation to end-to-end setup, service, and support, you can choose the level of service coverage and engagement for SAP S/4HANA that works best for you. Clear Scope Defined Services, Defined Outcome, at a Defined Price SAP S/4HANA Value Assurance service packages: We are fully committed to helping our customers thrive in the Digital Age with SAP S/4HANA.

3. ©2016 SAP SE or an SAP affiliate company. All rights reserved.3 Public Planning the digital transformation Safeguarding Engagement foundation +Application foundation +Technical foundation Pre-defined Value Assurance Service Packages for a smooth and successful journey to SAP S/4HANA INVOLVEMENT OF SAP ENGAGEMENT SCOPE Plan and safeguard Technical ImplementationMigrate and implementInnovate and optimize +Platform design support+Platform execution 1 2 3 4 Services (Premium engagement call-off) Engineered Services (Premium engagement fixed-price) PACKAGE CONTENT +Build design support +Transition to operations

4. ©2016 SAP SE or an SAP affiliate company. All rights reserved.4 Public Planning the digital transformation Safeguarding Engagement foundation +Application foundation +Technical foundation Pre-defined Service Packages and Extended Scope for a smooth and successful journey to SAP S/4HANA INVOLVEMENT OF SAP ENGAGEMENT SCOPE Plan and safeguard Technical implementationMigrate and implementInnovate and Optimize +Platform design support +LT design support +Platform execution +LT execution support SAP S/4HANA Service Packages 1 2 3 4 Services (Premium engagement call-off) Engineered Services (Premium engagement fixed-price) PACKAGE CONTENT +Build design support +Analytics and digital boardroom design support +Transition to operations +Custom code management +Hyper care +Build execution support +Analytics and digital boardroom execution support Full view with additional services PLEASE NOTE: All services in blue writing are part of the pre-defined standard service packages; services in grey writing can be added if scope needs to be extended

5. ©2016 SAP SE or an SAP affiliate company. All rights reserved.5 Public Value Assurance Service Package in Detail Plan and Safeguard SAP ActiveEmbedded for planning and safeguarding of SAP S/4HANA SERVICEDESCRIPTION Engagement Foundation Technical quality manager and premium mission critical support Planning the Digital Transformation Planning activities to define the implementation strategy, identify dependencies and prerequisites, define the target architecture Safeguarding Core activities to safeguard the project including tasks like SAP Business Process Performance Optimization (BPPO), technical performance optimization (TPO) 1

6. ©2016 SAP SE or an SAP affiliate company. All rights reserved.6 Public SAP ActiveEmbedded for technical implementation of SAP S/4HANA Implementation Package Value Assurance Service Package in Detail Technical Implementation SERVICEDESCRIPTION Engagement Foundation Technical quality manager and premium mission critical support Planning the Digital Transformation Planning activities to define the implementation strategy, identify dependencies and prerequisites, define the target architecture Safeguarding Core activities to safeguard the project including tasks like SAP Business Process Performance Optimization (BPPO), technical performance optimization (TPO) Platform Design Support Core tasks of sizing, technical platform definition and HA/DR concept Platform Execution One three-tier system landscape: Migration from SAP ERP 6.0 AnyDB Unicode to SAP S/4HANA or new installation (excl. business data migration) 2

7. ©2016 SAP SE or an SAP affiliate company. All rights reserved.7 Public SAP ActiveEmbedded for functional implementation of SAP S/4HANA Value Assurance Service Package in Detail Migrate and Implement SERVICEDESCRIPTION Engagement Foundation Technical quality manager, premium mission critical support + project management for functional implementation Planning the Digital Transformation Planning activities to define the implementation strategy, target architecture SafeguardingCore activities to safeguard the project including tasks like BPPO, TPO Platform Design Support Core tasks of sizing, technical platform definition and HA/DR concept Platform Execution One three-tier system landscape: Migration from SAP ERP 6.0 AnyDB Unicode to SAP S/4HANA or new installation (excl. business data migration) Transition to OperationsComprehensive operations impact analysis to enable the target support framework Build Design SupportFunctional design support of up to 2 business priorities 3

8. ©2016 SAP SE or an SAP affiliate company. All rights reserved.8 Public Value Assurance Service Package in Detail Innovate and Optimize SERVICEDESCRIPTION Engagement FoundationTechnical quality manager and premium mission critical support Planning the Digital Transformation Planning activities to define the implementation strategy, target architecture SafeguardingCore activities to safeguard the project including tasks like BPPO, TPO Platform Design SupportCore tasks of sizing, technical platform definition and HA/DR concept Platform Execution One three-tier system landscape: Migration from SAP ERP 6.0 AnyDB Unicode to SAP S/4HANA or new installation (excl. business data migration) Transition to OperationsComprehensive operations impact analysis to enable the target support framework Build Design SupportFunctional design support of up to 2 business priorities Application FoundationAccess to application expertise for co-innovation for Digital Business Transformation Technical FoundationAccess to technical expertise for co-innovation or Digital Business Transformation 4 SAP MaxAttention for innovation with SAP S/4HANA

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