1. Effective Practices and Collaboration Models Working with Employers, Other EN’s and Vocational Rehabilitation Effective Practices Webinar Series May 2, 2013

2. Presenters Paula Vieillet, MA, Certified Vocational Evaluator President of Employment Options 2 Lori Adler, B.A, Public Relations Specialist Employment Options

3. Since the program started in 2002, Employment Options has placed hundreds of beneficiaries in sustainable employment. Our success is rooted in a positive systematic methodology of placement which focuses on a person’s abilities.

4. STARTED AS A ONE PERSON OPERATION IN 2003 AND EXPANDED TO A NATIONAL VIRTUAL EN IN 2006 We now have a staff of 15 persons all dedicated to Ticket to Work!

5. YearTotal Clients Placed Successfully % placed who finished program 201239124261% Too soon to tell 201138924663% Too soon to tell 201027113149% Too soon to tell 20092206630% Too soon to tell 20081534932% Too soon to tell 2007 803442% Too soon to tell 20061034139% 7% 2005 261453%14% 2004 201365%31% 2003 241666%44% Average placement rate 50% 5

6. What Makes us Successful KNOWING WHO WE CAN HELP SYSTEMATIC PLACEMENT ASSISTANCE ESTABLISHED RELATIONSHIPS WITH QUALITY EMPLOYERS TARGETED RECRUITING BENEFITS COUNSELING AND RETENTION MADE FUN 6

7. KNOWING WHO WE CAN HELP 7 The Screening Process Everybody must pre-qualify for our free services. This is the entry point of our business model. Efficiency helps us place more people and lets us refer those who are better served elsewhere.

8. THE SCREENING PROCESS 8 SINCE WE ARE A VIRTUAL EN: All of our vocational services are provided over the internet and by phone. Ticket-holder must have communication skills that allow them to be easily be coached over the phone. Must be able to fill out a job application independently.

9. THE SCREENING PROCESS 9 For jobs in the Community: Phone Screening Available For Community Positions All with PC or computer skills prefer apply on-line For Work-from-home jobs: MUST APPLY ON-LINE http://myemploymentoptions.com/for-job-seekers/

10. THE SCREENING PROCESS 10 After the application is received, each potential client goes through 2-3 thorough screenings to ensure viability.

11. THE SCREENING PROCESS 11 We cannot serve everyone but we try to HELP everyone! We refer ticket-holders to the organization or EN that we think will be best able to help them. Department of Vocational Rehabilitation More suitable or Local EN’s Community Organizations Senior services Websites with links

12. SYSTEMATIC PLACEMENT ASSISTANCE THOSE WE CAN HELP A personal counselor is assigned To help each ticket-holder 12 Each client receives our Job seeking skills manual “Disabilities / Different Abilities: A New Perspective for Job Hunters” Quickly and efficiently help clients identify skills, values, needs, teach clients their rights. Application and Interview practice, resume assistance

13. RELATIONSHIPS WITH EMPLOYERS Extension and alternative recruiting source o Details of the job o Minimum requirements o Background checks Our seasoned human resource recruiters (many whom have their own experience with disability) talk the employer’s language. They screen for skills AND impact of disability before referring a client to an employer. 13

14. RELATIONSHIPS WITH EMPLOYERS  Your biggest selling point is your ‘free screening services’  Give value to employer by sending people you would hire if you were the employer Send ONLY pre-screened qualified candidates. We have a 50% placement rate. Employers LOVE this!! Thanks to the Ticket to Work program, our employers average 10- 30 pre-screened referrals a month! 14

15. RELATIONSHIPS WITH EMPLOYERS Focus on Abilities – Not Disabilities WOTC TAX CREDIT IS ADDED BONUS We rarely discuss a person’s disability with an employer. ONLY if accommodations are needed. 15

16. TARGETED RECRUITING Now that we have the jobs it is time to find the ticket-holders! Since our niche is work from home, we use social media extensively to advertise our jobs! o Facebook o LinkedIn o You Tube Social media helps us connect to the disability community. 16

17. TARGETED RECRUITING Events on the web: - Job Fairs for persons with disabilities - Webinars - Guest Interviews Events in the community: - Job line 9 Denver - Job Fair for people with disabilities We strive to be inclusive and informative by including Local EN’s, Social Security and Maximus in our events. 17

18. OUR NICHE - Work at Home Typical Work from Home Job Requirements o Must type 25 wpm o Be able to speak and hear clearly o Quiet home office o Computer with a minimum of 1 Ghz processor & 1 Ghz Ram o High speed internet Many of our employers do background checks and credit checks. 18

19. Typical Job Details- Work from Home Positions o Call Center - Part-time or Full-time o Must have week-end availability o Answer incoming calls and answer questions about cable bills or service, cell phone support, order taking, reservations, banking and financial industry, and insurance. Medical: o RN’s- Work at home quality assurance, case management Medical Billing (must have experience- not just school) o Sales- Some outbound and inbound 19

20. EN COLLABORATION What is your niche? Thanks to the flexibility of the TTW Program, we have a Work from Home niche. Do you specialize in … Promote your niche and let’s help each other. We can start referring ticket-holders to you! 20 Security Transportation Retail Hospitality

21. EN COLLABORATION Wondering how we are going to split the ticket? Maximus has this problem solved If the ticket-holder is a good match for another EN 1.Refer ticket-holder (we request you send to our website) & send us an email that you referred ticket-holder 2. Our EN screens for suitability 3. If a match – ticket-holder reassigns ticket to new EN 4. Client returns to work & EN submits payment request 5. Maximus requests EN records and helps determine a fair split. Once the person goes to work, at least we all earn something!! 21

22. Vocational Rehabilitation Collaboration VR: Let’s get ticket-holders to work! Placement agreements in place with Florida, Wisconsin, Texas. We welcome other state agreements and referrals. WIN – WIN – WIN We both get placements, we keep our employers happy and the client gets a job! 22

23. Vocational Rehabilitation Collaboration PARTNERSHIP PLUS VR: Let’s keep our ticket-holders working ! Employment Options provides long term retention assistance and can be the key to a client’s successful return to work. Benefits everyone!  Stops the revolving door,  Maximizes cost reimbursement  Enhance services to ticket-holders Referrals to an EN upon case closure can help the ticket-holder maintain employment. 23

24. Our Retention Program Being a part of My Employment Options is much more than just getting a job. Assistance with Job Accommodations Issues on the job Family / work issues Disability counseling – how is work affecting disability? Referrals to community resources 24

25. Our Retention Program Being a part of My Employment Options is much more than just getting a job. o Benefits Counseling - Teresa Nier, provisionally Certified Work Incentive Counselor provides on-going benefits counseling to our clients. o On-going personal relationship with counselor. Our staff is always willing to help those in need. 25

26. Our Retention Program Added value: Staying in touch! Newsletters, birthday cards, sympathy cards, disability news, career advancement opportunities, job fairs … o Retention made fun! Monthly raffle Client rewards program Contests - Success story of month 26

27. Success = Positive Practical Job Placement Methodology 27 Great staff Amazing relationships with employers Knowing our niche Working with other EN’s, VR’s & disability community SSA, Maximus & BOSS doing their part Let’s continue to make difference in people’s lives.

28. Facebook: My Employment OptionsMy Employment Options LinkedIN: My Employment OptionsMy Employment Options 28 www.myemploymentoptions.com paula@myemploymentoptions.com ladler@myemploymentoptions.com 1-800-441-3114 ext. 752 - Paula Vieillet ext. 763 - Lori Adler