1. MGT301 Principles of Marketing Lecture-36

3. Summary of Lecture-35

4. Personal Selling

5. Personal selling is the personal communication of information to persuade somebody to buy something.

6. Basic Sales Tasks

7. The two types of personal selling3  The customers come to the salespeople. –Mostly involves retail-store selling. –Most salespeople fall into this category.  The salespeople go to the customers. –Usually represent producers or wholesaling middlemen and sell to business users. –Some outside selling is relying more on telemarketing.

8. Contributions of Personal Selling to Marketing

9. Producing Sales Revenue Producing Sales Revenue Meeting Buyer Expectations Meeting Buyer Expectations Providing Marketplace Information Providing Marketplace Information

10. Salesperson An individual acting for a company by performing one or more of the following activities:  Prospecting,  Communicating,  Serving, and  Information gathering.

11.  Salespeople  Sales representatives  Account executives  Sales consultants  Sales engineers  Agents  District managers  Marketing representatives  Account development reps  Etc.

12. Today’s Topics Sales Force Management The Role of the Sales Force

13. Personal Selling is effective because salespeople can: –probe customers to learn more about their problems, –adjust the marketing offer to fit the special needs of each customer, –negotiate terms of sale, –build long-term personal relationships with key decision makers.

14. The Sales Force serves as a critical link between a company and its customers since they: – represent the company to customers, and – represent customers to the company.

15. Step 1. Prospecting and Qualifying Step 1. Prospecting and Qualifying Step 2. Preapproach Step 3. Approach Step 4. Presentation/Demonstration Step 4. Presentation/Demonstration Identifying and Screening For Qualified Potential Customers. Learning As Much As Possible About a Prospective Customer Before Making a Sales Call. Knowing How to Meet the Buyer to Get the Relationship Off to a Good Start. Telling the Product “Story” to the Buyer, and Showing the Product Benefits. Steps in the Selling Process

16. Step 5. Handling Objections Step 6. Closing Step 7. Follow-Up Seeking Out, Clarifying, and Overcoming Customer Objections to Buying. Asking the Customer for the Order. Following Up After the Sale to Ensure Customer Satisfaction and Repeat Business.

17. Managing the Sales force

18. Designing Sales force Strategy and Structure Recruiting and Selecting Salespeople Training Salespeople Compensating Salespeople Supervising Salespeople Evaluating Salespeople

19. Designing sales force strategy and structure

20. Types of Sales Force Structure Territorial Sales force structure Territorial Sales force structure Product Sales force structure Product Sales force structure Customer Sales force structure Customer Sales force structure Complex Sales force structure Complex Sales force structure

21. How Will Sales and Sales Support People Work Together? Team Selling How Will Sales and Sales Support People Work Together? Team Selling Sales Force Size Who Will Be Involved in the Selling Effort? Outside Sales Force Inside Sales Force Who Will Be Involved in the Selling Effort? Outside Sales Force Inside Sales Force Other Sales Force Strategy and Structure Issues

22. Inside Sales Force Inside Sales Force Outside Sales Force Outside Sales Force Travel to Call on Customers Travel to Call on Customers Sells to Major Accounts Sells to Major Accounts Finds Major New Prospects Finds Major New Prospects Conduct Business From Their Offices Via Phone or Buyer Visits Conduct Business From Their Offices Via Phone or Buyer Visits Technical Support People Technical Support People Tele- Marketing Or Internet Tele- Marketing Or Internet Other Sales Force Strategy and Structure Issues Sales Assistants Sales Assistants

23. Recruiting and Selecting Salespeople

24. Some Characteristics of Salespeople Some Characteristics of Salespeople Recruiting Procedures Salesperson Selection Process Salesperson Selection Process Enthusiasm and Self- Confidence Persistence Initiative Job Commitment Enthusiasm and Self- Confidence Persistence Initiative Job Commitment Current Salespeople Employment Agencies Classified Ads College Campuses Current Salespeople Employment Agencies Classified Ads College Campuses Sales Aptitude Analytical & Organizational Skills Personality Traits Other Characteristics Sales Aptitude Analytical & Organizational Skills Personality Traits Other Characteristics

25. Selection Process Usually Evaluates a Person’s Other Characteristics Personality Traits Sales Aptitude Analytical and Organizational Skills Analytical and Organizational Skills Selecting Salespeople

26. Training Salespeople

27. Help Salespeople Know & Identify With the Company Help Salespeople Know & Identify With the Company Learn How the Products Work Learn About Competitors’ and Customers’ Characteristics Learn About Competitors’ and Customers’ Characteristics Learn How to Make Effective Presentations Learn How to Make Effective Presentations Understand Field Procedures and Responsibilities Understand Field Procedures and Responsibilities The Average Sales Training Program lasts for Four Months and Has the Following Goals:

28. Compensating Salespeople

29. Components of Compensation PAYCHECK Benefits Bonus Salary Commission

30. Enough for today...

31. Summary Sales Force Management Steps in the Selling Process

32. Managing the Sales force

33. Designing Sales force Strategy and Structure Recruiting and Selecting Salespeople Training Salespeople Compensating Salespeople Supervising Salespeople Evaluating Salespeople

34. Next…. Sales force Management (cont..) Direct Marketing

35. MGT301 Principles of Marketing Lecture-36