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Business Rental Presentation University of Central Missouri March 24, 2016
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Agenda Introductions Company Overview Reservation Process Warrensburg Greater Kansas City Nationwide Rentals - sales tax / airport fees / refueling UCM Contract Details Pricing Coverages Contacts Q&A 2
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Company Overview 3
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About Enterprise Holdings $19.4 billion in annual revenue 90,000 employees 1.7 million vehicles 9,000 fully staffed neighborhood and airport locations One of America’s Largest Private Companies according to Forbes Only U.S. investment-grade car rental company 4 70 more than countries and territories
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U.S. Fleet Fleet larger than all U.S. competitors combined 5 Source: Auto Rental News – Fact Book 2015 *ARN estimate
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U.S. Locations More fully staffed locations than any of our major competitors Source: Auto Rental News – Fact Book 2015 *ARN estimate – based on SEC filing (Dec. 31, 2013), 3,575 staffed, plus 1,980 not staffed 6
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Enterprise Ranks Highest Enterprise Rent-A-Car ranked “Highest in Rental Car Customer Satisfaction” in the J.D. Power 2015 Rental Car Satisfaction Study SM Surveyed leisure and business travelers who rented vehicles at North American airports “Enterprise employees continue to set the curve when it comes to customer service. Their work ethic, friendliness and attention to detail always differentiate us in the highly competitive car rental marketplace.” ~ Christine Taylor, Senior Vice President of North American Operations of Enterprise Holdings Enterprise received the highest numerical score among 8 rental car companies in the proprietary J.D. Power 2015 Rental Car Satisfaction Study SM. Study based on 12,101 responses, measuring opinions of business and leisure travelers who rented a vehicle at an airport location. Proprietary study results are based on experiences and perceptions of surveyed in September 2014-August 2015. Your experiences may vary. Visit jdpower.com. 9
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Reservations 8
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RESERVATION OPTION #1 Make a reservation from UCM’s website by navigating to UCM’s Accounts Payable Forms and Guidance UCM’s Accounts Payable Forms and Guidance Under the Travel section, click on Rental Car Online Reservations – EnterpriseRental Car Online Reservations – Enterprise This link has been created specifically for the University. After selecting the vehicle type, enter all required fields except for the credit card number.required fields Complete the required information. Click Book now to complete reservation.
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RESERVATION OPTION #2
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RESERVATION OPTION #3 CALL RENTAL LOCATION Press * (star) to be connected to the local rental office. Warrensburg 660-429-3222 Open Monday – Friday 8am – 6pm Open Saturday 9am – 12pm
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Charges Rental charges start at the time of pick up. 24 hour billing cycle with a 30 minute grace period Example – Employee picks up the vehicle Monday at 4pm and returns Tuesday at 5:30pm, a two day charge will be incurred.
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UCM CONTRACT DETAILS 13
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Vehicle Rental Services through State of Missouri Contract #C110265001 valid through October 18, 2017 At the time of rental, UCM employee must show employee identification and a valid driver’s license UCM has a direct bill account in which the reservation must be made with the direct bill account or provided to Enterprise at the time of rental Enterprise employees will not be able to look up a direct bill number Rental rates include insurance coverages except for 15 passenger vans UCM Employee must rent the vehicle for official state use only UCM Student Employees are not able to rent or drive a vehicle Vehicles will be provided clean and full of gas – if this doesn’t occur, please contact the rental manager
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Vehicle Rental Services through State of Missouri Contract #C110265001 valid through October 18, 2017 Parking is limited at the rental locations in Warrensburg and Kansas City locations In the event of an accident, notify the police and file a report Report the claim to the branch you rented from (brand specific) If branch is unavailable, contact Enterprise Emergency Road Service at 1-800-307-6666 If an injury occurs, please contact Public Safety at 660-543-4123; it is recommended that you carry the brochure entitled “In Case of Vehicle Accident” with you when traveling. If major damage occurs to the vehicle, property or bodily injury, please contact Finance & Administration at 660-543-4113
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15 Passenger Van Rentals Kansas City / Warrensburg has 15 passenger vans in fleet 12 Passenger vans are not available at this time The coverages offered in the contract do not extend to the 15 passenger vans (Only 12 passenger vans) and you will need to purchase the additional coverage if renting this vehicle type. If you need the coverages, you will need to sign for them at the time of rental.
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Enterprise Rent-A-Car Pricing Program Summary Young Renter: Minimum rental age is 18 for travelers renting vehicles for official business purposes. Minimum 21 years or older for vehicles with a total capacity of 10 or more people. Mileage Surcharge: All vehicle classes included unlimited free miles as long as the vehicle does not leave the U.S. One-Way Rentals: One-way rentals 500 miles or less incur no additional charges. For one-way rentals of 501 miles or more a $125.00 drop fee will be added to the rates. For one-ways through Enterprise, please call the renting branch directly to determine availability. Exclusions: Base Rental Rates do not include applicable taxes, surcharges, refueling, or delivery charges. ClassDaily RateWeekly1 Month 31-90 Days 91-160 Days 161+ Days Economy/Compact30.84154.20616.6020.5619.5318.91 Intermediate/Standard32.71163.55654.2021.7321.3220.50 Full-size35.26176.30705.2023.5122.4421.93 Standard Hybrid46.67233.35933.4031.1129.5628.62 Premium/Luxury58.42292.101,168.4038.4336.8935.87 Mini Van52.93264.651,058.6034.8533.8232.79 Medium SUV (5 Passenger)53.96269.801,079.2034.8533.8232.79 Large SUV (7 Passenger)83.38416.901,667.6054.6251.8950.25 Small Pick-Up48.17240.85963.4031.7730.2329.21 Half Ton Pick-Up52.27261.351,045.4034.3332.8031.77 Half Ton Cargo Van42.43212.15848.6027.6726.3925.62 12 Passenger Van99.42497.101,988.4065.0061.7459.79
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ENTERPRISE CONTACTS Andrew Muraca – Area Rental Manager Operational questions – rental locations Andrew.j.muraca@ehi.com Andrew.j.muraca@ehi.com James Howard – Branch Rental Manager (Warrensburg) Warrensburg questions James.d.howard@ehi.com James.d.howard@ehi.com Melanie McDole – Business Rental Sales Executive Contract and Nationwide billing questions Melanie.d.mcdole@ehi.com Melanie.d.mcdole@ehi.com
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UCM CONTACTS Vickie Howery – Accounts Payable Manager 660-543-4540 or howery@ucmo.eduhowery@ucmo.edu Barbara Russell – Accounts Payable 660-543-4890 or russell@ucmo.edurussell@ucmo.edu Sharon Brinton – Finance and Administration – Insurance/Risk Management 660-543-4113 or brinton@ucmo.edubrinton@ucmo.edu Angela Phillips – Procurement Specialist I 660-543-4083 or aphillips@ucmo.eduaphillips@ucmo.edu Lisa Butler – Director of Procurement and Materials Management 660-543-4523 or ljbutler@ucmo.eduljbutler@ucmo.edu
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Q & A 20
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