1. CRISIS Overview

2. CRISIS Topic Links Overview Workshops/Training Blocks Performance Analyzer Tools, Education & Training Best Bets

3. Equipping Employers to Take Control by: Properly dealing with injured workers; setting and managing expectations Facilitating the claims monuments, anticipating road-blocks and fixing accountability Implementing a process that fosters best practices from start to finish (pre-injury to full resolution) Providing skills, training and tools to all internal caregivers across all touch-points. CRISIS Overview

4. CRISIS Training Workshops Injury Reporting How to get injuries and potential claims reported expediently so you can take control. Employee Awareness & Responsibility Setting expectations for employees and injured workers about your workplace injury management program. What will happen, when, where, why, and how; their responsibilities to the cause along with things they need to know about WC and their questions. Dealing with the Injured Worker Strategies and techniques for dealing with an injured worker. Establishing trust, open lines of communication, and showing care, concern and compassion that are contributive to a positive experience for the injured worker. TRIAGE A predictive modeling tool to identify, day one, the 20% of claims that cost 80% of $$. Claims Investigation The techniques and art of conducting a comprehensive claims investigation to uncover information that is paramount to a favorable resolution. Not an accident investigation. MD Selection & Medical Management Methods for selecting a physician that will be a partner in your workplace injury program. Establishing standards and rules of engagement to assure the medical care your employees receive is prompt, professional and clearly communicated with return- to work in mind. Disability Management The process of building your disability management/return-to-work process. This workshop will focuses on the philosophy, strategy and tactics of managing workplace disability Disability Management II The disability management/return-to-work flow process. A step by step progression of disability management bests bets to keep employees at work and reduce costs.

5. Loss Cost Performance Analyzer Comprehensive evaluation of every aspect of an employer’s workplace injury management program to leverage strengths and pinpoint opportunities for improvement. The evaluation looks into eight categories and provides a report card on.... Philosophy & Vision Team, Skills and Assets Flow Process and Response Plan Reporting, Documentation & Investigation Employee Education & Communications Medical Management Disability Management Post Resolution Techniques

6. Sample Tools, Education & Training Management Training Orchestrating the Employee Experience Conducting a thorough Claims Investigation Employee Awareness & Responsibility Disability Management & Return to Work Managing the Competing Interest Systems and Procedures The right forms to maximize communication and documentation Claims flow process Worked safely rosters Exit/Closure interviews Employee care card Education Work Comp 101 & 201 The Accountability Reality Return-to-Work Essentials Compensability & Defense Red-Flags Evaluation and Audit Internal best practices (spectrum) Medical Providers Vendors Existing Cases/Files Experience Modification Claims Navigation Predictive Modeling Resolution Strategy & Tactics Medical Management Disability Management

7. Best Bets: Tools, Education & Training Authorization for Release of Medical Records Employee Care Card Selecting, Roles & Responsibilities of Internal Claims Administrator Supervisor Always/Never Injured Worker Always/Never The Medical Attention Decision Termination of an Injured Worker The Accountability Reality Guide Authorization for Release of Medical Records Employee Care Card Selecting, Roles & Responsibilities of Internal Claims Administrator Supervisor Always/Never Injured Worker Always/Never The Medical Attention Decision Termination of an Injured Worker The Accountability Reality Guide Facilitating Medical Treatment Return-to-Work Orientation Exit Interview/Survey WC Review Committee Worked Safely Rosters Signs of a Potential Claim/Intervention Selling Return-to-Work Loss Cost Management Reference Guide Facilitating Medical Treatment Return-to-Work Orientation Exit Interview/Survey WC Review Committee Worked Safely Rosters Signs of a Potential Claim/Intervention Selling Return-to-Work Loss Cost Management Reference Guide